Members.humana

So, I have been a Humana Preventative Dental customer for over one year now. Originally I signed up with this plan because the agent said that after one year waiting period that my crowns would be covered under the typical 50% of customary charges that they typically pay. Well that was not true. I found this out when my dentist tried to submit the claim. No Coverage at all. So, I proceeded to find out what plan would cover things like this. I was told that the Dental Complete plan would cover things like this at a percentage of customary charges. This is typical insurance for covering things like crowns. So, I started the process. I called to find out how I would be able to make the plan effective before the 1st of August. I was told different things by 3/4 people over 2 days. I finally thought I had the right info. So, I filled out the application the way I was told to and they said that this way the policy would be effective 5-7 days from when I submitted it, which was on 7/15. I received a notice via email that my current plan was going to be terminated on 8/1. So, I called to find out if that was due to my submitting the application for the better policy. I figured it was but wanted to make sure. So, then I went through the barrage of being transferred 3 times to try and find out if my application was received and that it would be active in 5-7 business days from 7/16. After speaking with 3 people I finally was told that the policy would only be active on 8/1. So, once again all the people before this from Humana gave me wrong information. Humana has a bunch of incompetent people acting as customer service reps that do not know how to do their job. My recommendation would be that you find a different company to work with. If not, then good luck!