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    Media Markt

Corporate Values

Overview

Media Markt has a consumer rating of 3.33 stars from 3 reviews indicating that most consumers are generally satisfied with their purchases. Media Markt also ranks 61st among Marketplace sites. The most common issues with Media Markt are around customer service, which is not as good as expected by some customers.

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How would you rate Media Markt?
Top Positive Review

“Media Markt Poland”

Ana B.
6/18/19

I think that Media Markt overall is a great shop chain. I have had experiences with Media Markt in both Poland and Russia, and I can say that the experience and the service were quite nice. I just wish that there were more people in customer services because sometimes people have to wait in order to get help. Prices were normal and the product was in great shape. Also, they offer the possibility to return the device in two weeks if the device is having problems. The insurance was for two years and they even offered 10% off and a pendant as a gift.

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Top Critical Review

“Bad company / customer service”

Adam A.
4/29/20

i do not understand why a company like this takes an order, money and then cannot tell you any details about your order,like when it will be moved from their warehouse and, how long it takes for it to get to you. No proper information channel and very rude customer service agent on the phone. Please stop all the fake comments about the company been good as its a sham and shame. it takes 14 days to return money taken in 10 seconds, cannot share needed information with the customer and then still impolite in delivering their mistakes.

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Reviews (3)

Rating

Timeframe

Other

adama340
1 review
0 helpful votes
April 29th, 2020
i do not understand why a company like this takes an order, money and then cannot tell you any details about your order,like when it will be moved from their warehouse and, how long it takes for it to get to you. No proper information channel and very rude customer service agent on the phone.

Please stop all the fake comments about the company been good as its a sham and shame. it takes 14 days to return money taken in 10 seconds, cannot share needed information with the customer and then still impolite in delivering their mistakes.
anab166
1 review
1 helpful vote
June 18th, 2019
I think that Media Markt overall is a great shop chain. I have had experiences with Media Markt in both Poland and Russia, and I can say that the experience and the service were quite nice. I just wish that there were more people in customer services because sometimes people have to wait in order to get help. Prices were normal and the product was in great shape. Also, they offer the possibility to return the device in two weeks if the device is having problems. The insurance was for two years and they even offered 10% off and a pendant as a gift.
1 rating was submitted through the Sitejabber Browser Extension

Q&A (2)

Answer:

Very easy, but sometimes you have to wait because there are too many customers and few customers services

By Ana B.
Answer:

I liked the quality of the products and it has a great assurance. Also, it offers a full refund or replacement

By Ana B.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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