The company has garnered a generally positive reputation for its reliable and efficient service, with customers frequently highlighting prompt delivery, ease of ordering, and effective communication throughout the purchasing process. Many appreciate the transparency regarding product expiration dates and the competitive pricing of their offerings. However, some customers have raised concerns about product quality, particularly with specific test strips failing to perform as expected. Additionally, there were isolated issues with postal delivery and the handling of packages. Overall, the company demonstrates a strong customer service approach, though addressing product reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
This was my first time ordering. All went very well!
Good deal from Medacart but Tena changed from Men's size M/L to S/M. Listing on Medacart said M/L but S/M was sent. S/M size does somewhat fit, but is smaller and less useful. Mostly this may be Tena's fault but Medacart should have updated the sizing where people order, so 3 stars is plenty generous.
I didn't receive a shipment notification until after it had arrived.
I ordered 6 tracheostomy tunes from this website last July 20th and it has almost been a month, and I only received 2 out of 6 items that I ordered from them. No one is giving me updates or calls if I didn't insist to chat or call them. Trashy business. Will never order again.
The site is easy to use and the product come quickly and accurately.
It was fine. The product is no longer available. Please stop sending me request for " for my shopping experience"! I didn't buy anything... I hope this is the 50 "letters" you require.
My scrip was delivered as indicated in the e-mail I received. It was my error as I thought UPS delivered and i was not able to locate. After further review I saw USPS as the deliverer. It was in my mail box. I did send another e-mail so indicating. All is good and the product is working. Thank you!
There was some confusion when we didn't receive the tube feed bags at the same time as the formula, but a customer service rep explained it to me quickly and clearly and the bags arrived a few days later.