Overview
The company has garnered a generally positive reputation for its reliable and efficient service, with customers frequently highlighting prompt delivery, ease of ordering, and effective communication throughout the purchasing process. Many appreciate the transparency regarding product expiration dates and the competitive pricing of their offerings. However, some customers have raised concerns about product quality, particularly with specific test strips failing to perform as expected. Additionally, there were isolated issues with postal delivery and the handling of packages. Overall, the company demonstrates a strong customer service approach, though addressing product reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I ordered a product which was supposed to be delivered regular but was to be sent out within 2 days, after a week i questioned why i had nothing. I was assured it would go out soon and be 2 day delivery at no extra charge, it came regular delivery 4 days later than promised a second time, your lies and deceptions are not appreciated when i needed a tool to conduct at home blood tests and chose your company's product because of promised turn around
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- Suffern, New York, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members