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MDG has a rating of 3.68 stars from 5,373 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 7th among Electronics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I have been a customer for about 20 years, and have had nothing but great experiences with MDG staff and products. And with their payment plans they make it so very easy. Truly one of the finer businesses out there.
Careless driver with MDG trucking, LLC cab and a rental 3892348. 4/11/24 in Florida ran family off road. Reckless, careless. Should be arrested.
When you order something takes too long for tracking and actual date on when you will receive merchandise. It is way too vague. We as customers would like better information so we can plan for it..
I had trouble getting my bank verified but it was probably because I usually use secure browsers. I'd like to be able to make additional payments online but understand that I need to call the finance department to make extra payments. I suppose having the question answered up front is a good thing.
Thanks for the feedback! We really appreciate your business and look forward to serving you again.
I recently purchased a 2 piece living room set and a 65in tv the process was somewhat drawn out nevertheless my delivery is scheduled for this Tuesday I will be sure to add more to the review at that point or shortly after
Thanks for the review! We hope you'll enjoy your items. Let us know what we can do for you in the future.
I love this item. My grandson will
Love this item. Merry Christmas to our baby. The price was right and it arrived promptly
Thank you! Hearing that we were able to provide you with such a positive experience is the best thing we could hope for. Enjoy it and please let us know if there is anything else we can help you with.
The accepting part of this experience was long an drawn out! The delivery of the mattress was fast an on point. Though you broke up my order so half my delivery wont be here till this coming friday. I hope. An I hope they dont leave a 65 inch tv an game system in my driveway like they did the mattress. But all an all so far a decent experience. Thank u.
Sincerely. Daniel guilmette
Thank you for taking the time to share your feedback! As per the tracking number, the order will be delivered on Friday and you can use the tracking number to track your purchase.
We hope you'll enjoy it and please let us know if there is anything else we can help you with.
Can't really give an honest review because I still haven't received my TV. I ordered a 85" Samsung TV and it has to be the slowest shipping I have ever seen in my life. I live in central Kentucky and all products bought from this company comes from Canada. Which is fine, It literally takes about 7 1/2 hours to drive from Kentucky to Canada where their warehouse is (Oakville ON, Canada) It's been 9 days since they shipped the TV and I just now scheduled my delivery date, Which NO ONE bothers to tell you. If you order a TV larger than 50" you have to schedule a delivery, so luckily I was checking my tracking with "CEVA" which is the shipping company they use. The next available date was in NOVEMBER, middle of NOVEMBER! I could walk to Canada, pick up my TV and walk back before they would be able to deliver it... It's kinda silly that it takes so long for a simple TV delivery. Hell, Amazon for the same TV is 2 days, PRIME!I'll update the review if and when I get the television...
Update 10/19/2023@1227 I now have a delivery date of 10/27/2023. The item is in Covington KY, which is about 35 minutes away from me... So, I have to wait 8 days for my product to go 49 miles... CRAZY!
Update 10/20/2023@1752
Just got an update and my item has went from Covington Kentucky (which is 35-40 minutes from my house) to Chicago Illinois, which is over 6 hours away. So… My item went from Oakville ON, to Toronto CA, back to Oakville then back to Toronto then to Charlotte NC, to Northern Kentucky (Northern Kentucky/Ohio international airport) to Chicago Illinois. Make it make sense. It's not MDG's fault but this could've been handled better. Use a different shipping company, something. There's no reason for that much traveling. By the time it gets here hell, it may have gone to Tokyo, Beijing, London and Berlin. My point is, that much handling to a 85" tv runs a greater risk of damage. It's silly.
Update 10/23/2023@1213
My item left Chicago International Airport and went back to Charlotte NC, stayed 6 hours and went back to Toronto Canada. It then traveled back to NC, this time Asheville and now this morning it's in Covington KY/Cincinnati Airport where it was last week. So unnecessary!
Update 10/27/2023@1331
Order was scheduled for delivery today between 0900-1300 here it is 30 minutes past the delivery time and nothing. No call, no show, nothing. Why waste someone's whole day to make them schedule a day and specific time and you not show up, you don't call, absolutely nothing to inform me where my item is. MDG may be a great place to order some smaller things from but they're not someplace I'd recommend buying larger items from. The shipping company they use (CEVA), is horrible. Not very happy at this minute. If my order isn't here by 1500 EST today, I'll refuse the delivery/order.
Update 10/27/2023 1357
TV arrived, I underestimated how big this dang this is and couldn't use my fireplace entertainment center and had to put my kitchen table in the living room until my wall mount comes in. Seems to be working just fine. I'll post a picture below. For reference, my kitchen table seat 8 people, it's right at 6' long. The TV hangs over about 7-8" on either side.
Tip for consumers:
I’ll keep updating when available.
Products used:
Got my product a little later than told, so far so good.
We're sorry to hear that you are experiencing an issue with the delivery of your product, Brad! We understand how frustrating this can be and we apologize for any inconvenience. It takes 9-15 business days for shipping your order approximately, after the order is invoiced on our side. Please provide us with your person ID number or phone number at marijar@mdg.com so we can locate your Account and assist you further, or you can contact our Customer Care Team directly on 1-800-906-0975 ext. 370.
There are some areas MDG could use some help. As of this review date I can't speak to product delivery as I have not received my item.
Thank you for your feedback! We really appreciate the feedback and will use it to make us better. We hope you'll enjoy your item and please let us know if there is anything else we can help you with.
This will get a full 5 star excellent rating if my product arrives before I make my first payments.
Thank you so much for your review! A down payment is required before shipping to make sure your account is active. We hope you'll love your new purchase. Please let us know if we can help in the future.
Was iffy when I first came across mgd went ahead and did application was approved for 1900 bought a switch bundle takes a while to process and get order shipped about a week and half my package is due to be here today I can say I will continue to use the company for future purchases
Upon contacting MDG.com the process of price matching took a bit longer and the email chain was extensive. The interest rates are astronomical but in a world of credit it's to be expected. I received my computer within 14 days of first payment and it was more than I wanted to pay, but it was the best option for me at the time. They also promise to rebuild credit with on time payments. This is definitely what I needed too. Hopefully it's a win win
Theres a lot of red tape and hoops to jump thru but after that is done it is a very well oiled machine so to speak.
Thank you very much! As an online company, we must take precautions when lending to potential customers and we are grateful that you have given us a chance and opportunity to grow. We're here for you anytime.
The process of credit verification was long and exhausting. Bedsides that, I was satisfied with the order and the customer service
Thank you for the review and we're sorry if the process was too complicated for you. Being a financing company we must take precautions when lending to prospective customers.
As a matter of fact, we're looking forward to serving you again.
Helpful and courteous. Quick responses for all my questions. Fast and efficient. Will be buying again from them in the future.
We're overjoyed to receive your compliments and appreciation. We hope to serve you again and please let all your friends and family know about us. We will ensure they all enjoy the same quality of service as you have.
Other than the lengthy verification process I'm pretty satisfied on how everything went. I'm still waiting on my product to get here.
Thank you for the review! We're sorry if the verification process left you with a negative experience but being a financing company we must take precautions when lending to prospective customers.
We hope you'll enjoy your purchase and please come visit us again soon. We would be happy to serve you again.
Experience was good but more communication is needed. The process takes much longer than expected. Awaiting delivery scheduled for 1/6
Overall good company so far order went through fast and shipped pretty fast for being so far away. The phone calls to set up the order were a little rushed but besides that it was a good experience.
Not to crazy about the shipping, seems to be taking a little long
Thanks for the review! We're sorry if the process left you with a negative experience. We'll use your feedback to make us better.
The only thing I'm dissatisfied is the delivery date changed from the original date without my knowledge
Thanks for the feedback and we're sorry to hear that the shipping process left you with a negative impression. We'll use your feedback to make us better and to prevent issues like this from happening again. Additionally, we hope you'll enjoy your order. We're here for you anytime.
The process is a little slow but it's still good. I should get my items this Friday.
Thank you for giving us a shot, Jorge! We're happy to hear that we hit the mark for you. We hope you'll enjoy your purchase and to continue this relationship in the forthcoming years.
You have to buy with the intention of paying sooner then the end date of contract. Otherwise you'll pay triple the price in interest. As for the items, they are exactly as shown. It a good compagny for people who wants to rebuild their credit.
Thank you for taking the time to share your experience. It's greatly appreciated.
Computer was shipped and came on time. Came packed well and computer worked great
Thank you Cory! Hearing that you're satisfied means a lot to us. Enjoy the items and please let us know if there is anything else we can help you with.
Some boxes were in bad shape but product was okay.
Thanks for the feedback, Joseph! Sometimes boxes end up being damaged during the transport but all the items are brand new, they are not pre-opened or used. If you have any issues with the product, please let us know.
We hope you'll enjoy your new purchase. As a matter of fact, we're looking forward to serving you again.
The customer service rep was good the delivery is terrible was told delivery on the 4th than changed to the 5th and then changed to the 6th waiting to see if I get it tomorrow on the 6th
Thank you for the review and we deeply apologize for the shipping delay. We've located the account and look like the order is delivered on Saturday 12/07/2019.
We hope you'll enjoy the items and please let us know if there is anything else we can help you with.
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MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
We are sorry to hear that your experience with us was not an excellent one, Diane! The items are shipped after the order is invoiced on MDG's side. It takes 1-5 business days for the Marketplace Seller to ship and provide the tracking information. Your feedback is appreciated as it help us improve our service.