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MDG has a rating of 3.68 stars from 5,373 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 7th among Electronics sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I have been a customer for about 20 years, and have had nothing but great experiences with MDG staff and products. And with their payment plans they make it so very easy. Truly one of the finer businesses out there.
Careless driver with MDG trucking, LLC cab and a rental 3892348. 4/11/24 in Florida ran family off road. Reckless, careless. Should be arrested.
Waiting for product to arrive. Customer service was very helpful.
The company os good but over prices there items. I would suggest they lower the intrest rates just slightly to make it more appealing.
Products used:
Fridge computers and tv.
Thank you Kelly, for taking the time to give us your feedback! We really appreciate it as it helps us improve our services. Interest rates vary and are different based on credit assessments.
But when its time to get the delivery... they pick the worst delivery service in the world ups, fedex, what other tolerable delivery options are there.
Thanks for the review and we're sorry if the delivery process left you with a negative experience. We're working hard to improve all services related to our company. Let us know if we can help you in the coming years.
If not for charging me $200 for shipping on my 65 inch TV and the order taking a week and a half to ship and over 2 weeks to get here I would have given you 5 stars. Plus when I called customer service to ask about this they rushed me and didn't seem like that wanted to help me.
Thanks for the feedback and we're sorry to hear that you're not satisfied. All information and prices are provided to you online. For shipping please visit: https://secure.mdg.com/content/?type=shippingfree
We would like to apologize for the experience with staff members as it’s not consistent with our standard of care. We'll use this feedback to make us better!
I'm getting a gaming laptop and I have 5 weekly down payments before they'll consider shipping it but when I asked if I could put extra down on the down payment so I could possibly get it sooner I was told I couldn't and that I have to put down only the amount that was agreed upon and no extra even though their site specifically states that I can put extra down.
What kind of company is this? You would think that they would want there money but they make it drawn out and you can't even get your merchandise until you put a large sum of money down first. I have to wait over a month of down payments and then probably another 10 days from that for it to ship, more like almost 2 months if you ask me.
Seems a little strange to me...
Thanks for the review! We're sorry if the process left you with a negative experience. Being a financing company, we must take precautions when lending to prospective customers. Normally, we only ask for one payment to be made prior to shipping, however, sometimes a series of payments is required first. This can be requested for various reasons, such as something in the supporting documents or if there missing information from the account that flags the file. This way well create a payment history with you and any new ones you place going forward would not have to go through the same security steps. If you have additional concerns, please give us a call at 1-800-906-0976 x 352.
I order the Switch for my son's Christmas gift. I was not happy when I was informed that I could not have the gift sent to him. Also, the only email that I receive was letting me know that merchandise has been shipped. But when, I go to UPS and put in the tracking number it doesn't show anything and so far, I haven't heard how soon I will receive merchandises.
Thanks for the feedback and we're sorry if we failed your expectations. This isn't the feedback we're used to hearing. However, we take all comments seriously and use them to improve. We've sent you an email with the shipping details and it takes 24-48 hours for UPS to update the number so that you can track the order.
Your order should be delivered on Monday, 01/20/2020. If you have any additional concerns, feel free to reach us at 1-800-906-0976 x 352.
I placed my order, couldn't get anyone to confirm my payment amount for 2 days, never got a call back from my account manager like I was told. Finally got to confirm my payment, said delivery would call to set up a time for delivery haven't received that call yet, but when tracking my order it said delivery due date was yesterday. As long as I get my product undamaged, in working condition before Christmas I don't care about none of the above. Lets see what is said when I call them today.
Thanks for the review and for giving us a shot! The delivery frame is 7-10 business days and you should receive an email from CEVA logistics to confirm and schedule the delivery. We hope you'll enjoy your new TV, PS4 and soundbar! Please let us know if there is anything else we can help you with.
Very rude customer service. Do not know how to talk to people or give proper explanation. Accused my wife of trying to deceive me. Stating that she may had made the order without my knowledge. Very Disrespectful
Thank you for the review! We're sorry to hear that you're not satisfied with our services including the interaction with our agents; Please to understand that we're an online company and must take precautions when lending to prospective customers.
Scheduled delivery is3 days past now still no tv. Can't really make a review but shipping is $#*! I'm about to make my second payment and I still don't have my tv.
Thanks for the review and we deeply apologize for the shipping delay. An inquiry has been sent to the appropriate department and we will personally see that you are satisfied. Additionally, you will receive an email with contact information and a member of the MDG’S customer service team will be in touch with you today. If you have any questions or concerns, please contact us at 1-800-906-0976 ext. 352.
So I'm pretty disappointed in my laptop its not as useful as I thought it would be. I really needed a touch screen and for it to fold and become a tablet. I work with kids that are autistic and i do a lot of work that requires signatures is there is there any way that I can get a different lap top
Hey Michelle, thank you for taking your time to give us your feedback. We are always looking to provide our customer with most accurate product description and specification. We are very sorry to hear you're disappointed. If there's anything we can help you with please contact us at 1-800-906-0976 x 356
Ordered in plenty of time not sure why just because one item on my order was not available it would delay presents til 30th of dec
Thanks for the review and we're sorry because of the shipping delay. Unfortunately, the item was out of stock. We totally understand how disappointing was not to get the item on time and we apologize.
We've sent you an email with the tracking number and shipping details so that you can follow the order and if you have any additional concerns please give us a call at 1-800-906-0976 x 352.
It took me a bit to decide to order something, but I eventually did. I would get a few calls daily from MDG to get me to place an order. Once I finally placed it and made my first payment, uploading proof it drafted from my account, it took almost 6 days for it to show up on their end. I sent multiple emails to my "rep" regarding this, but never once got a response. I am still waiting for the item to get here, but it seems that they will do everything to get a hold of you when you are approved, and want you to buy something, but as soon as that happens, they cut off communication and go to the next person. We will see how their communication is when I need something else, but since my order was placed, no one has responded to me or tried to contact me.
Thank you for taking the time to share your experience. It’s only through feedback such as yours that we are able to maintain and indeed where necessary, improve upon the service we provide to our customers. We would like to apologize for the experiences you detailed in your review, including interactions with staff members as it’s not consistent with our standard of care. We've located the account and the order is invoiced. As per your tracking number, it should be delivered tomorrow, Tuesday 01/28/2020. We hope you'll enjoy your new laptop. If there is anything else we can help you with, please give us a call at 1-800-906-0976 x 352.
Mdg site is easy to use and it's easy to order, but delivery company is joke. Especially since we paid a ridiculous amount for shipping. Only delivers to our area one day out of the week. Took of work that day because they couldn't do any others. Then they never showed up during time frame, only to call at 6pm that evening to say they couldn't find one of our items. Still without our purchase.
Thank you for your feedback and we are sorry if the delivery process has left you with a negative experience. We are constantly working on improvement and we hope to improve our services soon. You can contact CEVA as they are supposed to deliver the item or give us a call at 1-800-906-0976 ext 352 and our customer service department will follow up.
Company is good but there choice of delivery is poor supposed to be here on 5/15/2020 in mb sc
But on 5/19/2020 at1143pm check and it just arrived in Atlanta ga
Thanks for the review and we're so sorry to hear that you're not satisfied. The delivery time frame is 3-10 business days. We're here for you if you have additional questions or concerns.
My product was undamaged but it came in the original box with no protective outer box with packing for safety. Also, coming in the original box, someone walking by could see it was an electronic and could've been more enticed to steal it. I'm happy with the product but please don't cheap out on shipping supplies.
Thanks for the feedback! We're sorry if this left you with a negative experience; All items come from the manufacturer to us, to you and they are not pre-opened or used. We'll certainly look to improve all services because your satisfaction is our top concern. Please let us know if there is anything else we can help you with.
Lots of mixed reviews. Now, whar I am wondering about is the quality of your items after lets say a year or two after? Prices are high enough. I am hoping for feedbacks so I can make a decision. To buy? Or not to buy...?!
Hi, Jeremy, any large company is going to have mixed reviews, we take both the negative and positive very seriously as they both help us learn where to improve as we are still growing. However, we do have almost 2K 5-star reviews, which is pretty good! MDG follows pricing set out by manufacturers as well as the market price of our competitors to ensure we stay competitive in the markets, and we also offer price matching so long as the product matches ours! You can give us a call at 1-800-906-0976 x 356 and we'll provide you with more information.
So far the service has been great and I have not run into many issues but here are a few I did run into I recived damaged good returning it was impossible the monitor 27" was just bleeding color at the edges and even with extended warranty this made no difference on the cost to replace the monitor had to buy one local myself as shipping cost the same price as a new one was a better choice for me to just get one local everything els was ok I bought the "MDG Apton R7 2700 Desktop" this computer cost $800 more then its worth and comes with a 5 year old video card the rx 560 4g and no bloatware fresh install of windows 10 for the $1800 spent on this $1000 computer to get it to my door to have to upgrade the video card my first month just to play aaa titles with my brand new computer and i well have a review up on youtube sometime this week going over in detail inside and out of this perches should you use this option how despite are you to get a pc this was the only option i had at the time and with out options like this i would still not have a computer so the pros and cons of MDG are just as they are pros and cons more $ less quality and mid ranged service and being over charged but $1000 pc for $1800 and a monthly affordable option. And after using this option i would strongly suggest you to build your own that $800 worth of mistakes you can make and still save more messing up a bunch then you well save hassle with mdg
Thank you for your feedback! If you received a damaged item we'll be more than happy to look into this and send you a replacement. However, we need your order ID number so that we can locate the account. Please send us an email at ivanav@mdg.com including your order ID number so that we can follow up. MDG allows you to pay your balance faster, you can make extra payments or pay in full anytime. The faster the balance decreases the less interest you pay and more money you'll save. You can give us a call at 1-800-906-0976 x 352 and we'll provide you with more details.
Purchased an item which was delayed and when opened a pretty important part was missing. Still waiting to hear back from someone, an email, something
Thank you for bringing this issue to our attention and sorry for the inconvenience, Lark! We'll follow up with the marketplace seller and provide updates as soon as we hear back.
This company is great until you have a issue with payments i was switching bank accounts and i went online to update my banking info. They still processed the payment for the old account so that put my payment late and they decreased my available credit.
Products used:
Tv's Sound Bars, Computer
We are sorry to hear about the inconvenience, Terry! We would like to offer our assistance regarding this matter. Please reach our Finance Department directly on 1-800-906-0975 ext. 340 for further help.
I. Ordered a matress and desktop they wanted me to make payments before recievingvproducts so i blocked pmts till after i did deposit 49 bux then when it shipped they wouldnt tell me how much pmts would be now they want 75 bucks every 2vweeks not gonna happen i got my matress and desktop finally talk about slow
Thanks for the review! We're sorry to hear we didn't meet your expectations. Being a financing company, we must take precautions when lending to prospective customers. Normally, we ask for one payment to be made before shipping.
The delivery time frame is between 3 and 10 business days. We hope you'll enjoy your purchase and if there is anything else we can help you with, please don't hesitate to let us know.
Started off excellent. But after paying the deposit, took 6 days to verify that my payment cleared, even though I had linked my bank for them. I was told my items would ship on Wednesday... 2 days later account now shows order is processing again. If you're ordering as a gift as I did, plan FAR in advance.
Thank you for your feedback! We're sorry if the time to process your order left you with a negative experience but as we're an online company only we must take precautions when lending to prospective customers as is different from financing in person. It takes 7-10 business days to receive the order from when you've completed the verification steps and we've received your 1st payment. We hope you'll enjoy your order and if you have any concerns feel free to reach out to the company. We're here for you anytime.
Why ask for a review if the purchased item has not yet made it to the customer? And, why do I have to give you 10" $#*!ing characters to let you know how I feel?
Thanks for the feedback. The order is invoiced and we've emailed you with shipping details and tracking numbers. We hope you'll enjoy your new laptop.
Was very slow at getting this done! But overall great
Thanks for the feedback! We'll use it to make us better and hit the mark for you. Enjoy your purchase and visit us again soon.
At this time I have no comment due to the fact that I have not received my order as of yet. Once it arrives supposedly on 11/26/19. I can give fred back then
It didnt take long to recieve my order... but i was missing a game that was part of the bundle. I messaged customer service yet still havent heard anything back. The speaker wont link to anything via the WI-FI only bluetooth. I love everything else and most of the service. Just could be a lil better.
Thanks for bringing this to our attention, Nathalie! We're so sorry to hear that the product is not working as expected and that the game was missing. We'd be happy to look into this and resolve the issue immediately. Please send us an email at ivanav@mdg.com including your order ID number so that we can locate the account and we'll personally see that you're satisfied. Looking forward to hearing from you soon.
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MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.
We are so happy that you enjoyed your experience with us, Marc! We appreciate the great review and look forward to working with you again soon.