Mbna

Recently I noticed 12 pending transactions on my credit card which was very suspicious. I called the company and found out that even though it was highly suspicious they approved the charge. Super frustrated so asked the customer service agent to enquire as to how they could miss such an obvious fraudulent charge. Was put on hold for a LONG time and all she came back with was sorry but they can't be expected to catch all the fraudulent activity. They set an alert for this activity but still put it through so they did catch it but someone was sleeping on the job and let the charge go through. I cancelled the card and closed the account because I can no longer trust that their security department is doing their jobs. It was a pain because I had this card set up as my main credit card so had to switch all my monthly payment plans. It also took ~35 minutes on hold to get to a customer service agent then was put on hold for a long time while the person enquired about the charge so the customer service is lacking a bit s well.