• MayKool

MayKool

Overview

MayKool has a rating of 2.7 stars from 169 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MayKool most frequently mention customer service, tracking number, and false advertising problems. MayKool ranks 953rd among Women's Clothing sites.

  • Service
    32
  • Value
    27
  • Shipping
    30
  • Returns
    12
  • Quality
    26
20
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This is by far the worst customer service I have ever experienced.
How would you rate MayKool?
Top Positive Review

“Party dress”

Regina S.
7/26/21

Love my dress omg. Ever turn it's a different color. It is a jewel for no jewelry is need. This dress came up as a club dress will see how it holds up at Club Liv in Miami in November.

Top Critical Review

“DON'T WASTE YOUR TIME OR MONEY!”

Jessica R.
4/16/20

It took 2 1/2 MONTHS and an email to customer service asking where my item was before I finally got. When I did finally receive it, the stench was horrendous, like it had been sitting in a mildew infested basement for years. I was extremely disappointed to see the dress wasn't going to fit at all how they depicted on their website. The quality is also that of a Halloween costume from Family Dollar. I have attached photos of what I ordered vs what I got.

Reviews (169)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (23)
Thumbnail of user anissat3
6 reviews
18 helpful votes
February 8th, 2016

So far, I ordered on February 2nd and my order is still "processing" as of today February 8th? I too fell for the express shipping and now realize that was a mistake. I will update my review when the product arrives! I have ordered from other sights that are similar and had absolutely great results many many times! I do not want any one to have a bad experience so I will definitely let everyone know my result with this company!

Thumbnail of user angiem48
1 review
4 helpful votes
May 25th, 2017

My dress was as expected, however, it took 2 months to get to me. If you have the time to wait then this could be a good option. It is coming from China. I do feel like the quality was what I paid for.

Thumbnail of user mayk16
May K. – MayKool Rep

Hi Angie,

Thank you for your review.

Could you tell us your order#, please? Then we will check the shipping time and why it spends so long time.

Thanks,
Maykool

Thumbnail of user julieb66
1 review
0 helpful votes
January 9th, 2015

The dress I ordered didn't look exactly like the dress in the photo but it was similar and it was still a pretty dress. The big problem was that the dress I received had stains on it! The return policy states customers are responsible for shipping fee. So I have to pay to return their mess up?... to CHINA! HOWEVER, I sent an email and the customer service was nice. I had the dress cleaned and the stains came out. Customer service gave me a refund for the extra expense.

Thumbnail of user amberh42
1 review
8 helpful votes
September 14th, 2016

I just ordered a dress... knowing the bad reviews but seen some good ones too. I bought off one of these sites before and got a great dress before. Knowing my chances I went ahead with the order. I measured myself by the sizing chart given... DOES MAYKOOL ATLEAST STICK TO THE MEASUREMENTS THAT THEY GIVE UNDER THEIR SIZES?

Thumbnail of user tiffanyo5
1 review
1 helpful vote
September 13th, 2016

I ordered a dress for a wedding and got an XL. The shipping to a total of 10 days which is within the alloted 20 day shipping period. I was a little leary of ordering from China but wanted to give it a shot. The Dress is very cute but made of cheap material and is definitely made for junior sizes ONLY! Not for the busty woman. I have to wear a cami to cover the bust area. It fits enough so I will not be returning.

Thumbnail of user janae21
1 review
5 helpful votes
June 23rd, 2016

I actually didn't experience too much of a problem, really. After reading some other reviews, I was terrified to receive my dress. It actually wasn't bad. The material was different than I thought it was going to be and it fit a little smaller (because I ordered a small) but other than that, I don't have an issue. Although, the material is different from what I thought, it doesn't seem to be made cheaply. It also took a bit to get here, but I also chose the 'up to 20 day option'. It really only took about a week to a week 1/2 to get to me, so I guess that's pretty normal! It looks really pretty on, I just wish it was larger, which was totally my fault, not MayKool's. Regardless, I am happy with the results! Kicking myself for not getting a larger size though!

Tip for consumers:
I would order a size up if you feel you are worried it won't fit. I am not going to return the dress for a larger size for two reasons. The first, I am trying to lose weight for my wedding and once that is done, I believe that dress will look gorgeous on. The second is that I've read some horror stories about returning items back to this site. I'd rather keep a dress that's a tad too tiny then risk paying the money I did, to send the dress in and not receive a new dress back (or it be the wrong

Service
Value
Shipping
Quality
Thumbnail of user lc40
1 review
2 helpful votes
November 5th, 2014

I have been searching sites to find an outfit for my birthday, and thank goodness I have sense enough to read reviews before purchasing. They have a few good reviews, but enough bad one's for me to know that I won't spend my hard earned money to get scammed! Thanks for the reviews ladies.

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From the business

MayKool.com is a B2C online trading platform that leading in china. We sell goods to worldwide at very low prices with guaranteed quality.

We were Launched to introduce unique apparel lines as well as footwear, swimwear, costumes, handbags, and fashion accessories.

Company Representative

Thumbnail of user mayk16
May K.
Customer Service
Welcome to www.MayKool.com

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