Masquerademagic.co.uk has a consumer rating of 3.11 stars from 9 reviews indicating that most consumers are generally satisfied with their purchases. Masquerademagic.co.uk also ranks 128th among Costumes sites. The most common issues with Masquerademagic.co.uk are around customer service, which is not as good as expected by some customers.
karen is very right in what she has written. We use masquerademagic often and they are always polite and understanding to our sometimes quite demanding needs.Only once have they let us down over the last year due to there stock system stating they had a mask we required.They were unable to provide that mask. We were however given a free mask in our next order. More people should take the time to write reviews for websites, Its clear people are quick to come on review site like this to complain but not to quick to praise.See positive reviews
Add me to the list of unhappy customers. I too ordered a mask i have never received. I emailed and rang but the man who is the owner i believe was curt to the point of rudeness. Also despite all the excuses under the sun i have neither a mask or a refund. After doing some research it would appear this site has rather a lot of unhappy customers, all very vocal about the site and its owner! Will not shop there again and will be contacting trading standards.See critical reviews
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