Add me to the list of unhappy customers. I too ordered a mask i have never received. I emailed and rang but the man who is the owner i believe was curt to the point of rudeness. Also despite all the excuses under the sun i have neither a mask or a refund. After doing some research it would appear this site has rather a lot of unhappy customers, all very vocal about the site and its owner! Will not shop there again and will be contacting trading standards.