Amazes me how all the good reviews have bad English, employees of mart of china I guess. No purchasing from them after I almost put an order through. What ever happen to online stores being honest and reliable!
I returned the 2 dresses i purchased back after I saw that they do not look like on the picture at all and that the material was pure plastic. I paid for the dresses cca 39$, paid by myself return shipping cca 15$ (after I spoke with a customer service agent about everything; that I would rather pay for return shipping and receive 39$ refund then keep the goods and receive only 60% of those 39$ back), the company did not notify me at all about receiving my goods- I had to contact God knows how many times a customer service agent whose English was very poor, and then the company returned to me only 26$?!?! This is fraud! This company should not be allowed to operate in any country! I urge everyone to file an official complaint like I will, to make them stop robbing people!
Poor poor quality. The clothing you will receive will look NOTHING like in the Ads. Like a very bad Home Economics project. This company should be ashamed of themselves. Their ads should contain the warning buy at your own risk these cheap prices mean cheap material and terrible customer service. And save it Sandy this company is the worst.
Do not buy from this company. They are a scam. Poor products. Slow delivery... if you get any at all. You will lose your money. The reply below is insulting. They have my information. They block me from their facebook and messaging. They delete all my posts to their site. They just post the same reply to all complaints.
Dear Marie Luca G.
Can you please tell me your order number so that i can solve the problems you have met? We have 3 shipping methods with different deliver time and we generally suggest Expedited Shipping which is fastest. I guess you may have chosen flat rate shipping which is the slowest on our site.
As for the quality, we appreciate all the feedback from our customers because their feedback will make us better. So if there are quality problems please contact with us and we will offer a reasonable solution(contact with us by this email address marketing@martofchina.org)
Waiting for your reply.
Nice day!
Where is my order? Why you people did not answered back the chat online?
Why do you take out my money from my bank account since 4th of December and didn't posted my order yet? Where is the " Fu *** tracking number?
Why the email comes like " *******@hotmail.com " not like a real business
I want answers!
Because if I have not the answers Mr Sergey or whatever you and your partners are, you will not play with my money or any customers money!
Dear F A.
We are terribly sorry for what happened and you may cared much about your order.
What you may want to know is that there are time differences between the countries so when you ask online questions we may off work, that's why we can't answer it immediately.
If you want to know the information of the order, please contact with us use the ticket: http://www.martofchina.com/support.php
Waiting for your ticket and we will respond in 1 working day.
I order from them a dress, came ok after around 2 weeks, size for children M in which I couldn't breath, Im 8-10 UK. Sold this one and quickly ordered bigger size. All of this happened in November last year. Second dress never arrived. I even don't remember how many emails I have sent them. The newest is I provided them with wrong address that's why I haven't received my item, they wanted to give me a refund around 65% hahaha They can keep my money and the dress, probably this is their way of making business. Bless them and never ever again
I ordered a winter coat quite a while now and it is yet to be shipped. I tried to get information on my order but no luck. I hope i hope dont lose my money. This is my first time using this site and now reading these reviews im a bit worried.
The clothing looks very nice, designs are awesome, prices are very good, BUT the sizes are a joke... the men XXL is really a childs size small very small. Granted it is from china and the people in china are not like the americans at all they are tiny small people. The XXL on all 7 items are really a joke they wont even fit a child size small. Returning the merchandise is a joke you have to ship it to china... I have a few nephews that are 7 year old skinny boys and I am going to see if these will fit the boys, I really don't think they will fit them. These are shockingly surer small... I would not recommend this waste to anyone with Marshals TJ Max Ross is a much safer place to shop and have much better clothing too.
Dear Richard T.
We are terribly sorry for the inconvenience caused and we totally understand what you felt now.
But i think it's better if you can contact with us directly so that we can solve the problem ASAP.
I suggest you submit a ticket on the website(http://www.martofchina.com/support.php) describe us the problems and attach pictures of the items that don't fit. We really appreciate if you can put measurements on the items and then take pictures of them so that we can check if our size chart is wrong.
And after checking, we will offer a solution for you.
Waiting for your reply！
Even 1 star is too much for this horrible website!
Please everyone don't trust the reviews on their website they are all fake, I tried writing a review on their website but it's not possible! The products looks nothing like the pictures even the description they provide is wrong.
I bought 8 dresses from this website and all 8 on the description material said cotton and none of them was cotton. Very cheap and bad material and VERY bad tailored, some of the dresses are not even stitched!
Aside from the products I paid ALOT for the delivery to be delivered to me in 3 days and it was delivered in 3 weeks time! Even the delivery information is wrong and they charge way too much for delivery and at the end it take months to get the package
Dear Asiya R.
Sorry for the inconvenience caused, but i think it's better to solve the problems if you contact with us directly and offer those pictures.
Please contact with us with a ticket here http://www.martofchina.com/support.php we will respond in 1 working day and solve your problem ASAP.
Waiting for your reply.
I FINALLY received my dress today from Mart of China after waiting almost a month for it. I was surprised to see it was the actual dress I ordered. I have yet to try it and I am praying it fits as I am a size M but ordered a size L. I was on edge to receive this dress after reading many terrible reviews from people who did not get what they ordered. Ordering from this site is pretty much hit or miss (which should never be) and I do not think I will be ordering from them again. Not to mention their customer service is TERRIBLE. No one answered any of my emails and I was worried I may not receive my order. They are quick to take your money but very slow to give you what you paid for. I give Mart of China two stars because I got the dress I ordered but was I not happy about the service.
Dear Ren B,
Sorry for the inconvenience caused and sorry for kept you waiting.
As for the shipping time, that's because we need time to process the order before shipping and the deliver time after shipping depends on the shipping methods used. I guess you chose flat rate shipping which is the slowest one on our site.
As for the emails, we reply the emails of the customers in 1 working days except Chinese Holidays.And recently due to the disadvantage of using emails we plan to not use the emails in the future so for fast and quick communication, customer can submit a ticket here http://www.martofchina.com/support.php
We really appreciate can give us the feedback, which helps to improve our service. Thank you again.
When the items arrived they looked nothing like what the website showed them to look like and the quality was very poor (the bottom of the dress wasn't even straight). When I contacted them they tried to bribe me saying I should make a new order and tried giving me a discount code. They said I should try selling the items or give them as gifts instead of returning them. It then cost me a further £15.15 to return the items which I don't believe I am liable for. I believe it is Mart of China's issue as these items are poor quality & unwearable. They have said I will not be refunded this which I think is a disgrace. I think this company is an absolute joke and should not be allowed to treat their customers this way. I'm very disappointed would recommend everyone not to use this company.
Hello Pamela B.
We are terribly sorry for what happened. What we have offered is just a suggestion because if you ask for a refund you need return the order back and according to our return policy, customer need pay the postage themselves.
It will takes along and it's not worth so we just want to offer another solution for you.
If you are not agree with it, we can have another solution, ok?
Waiting for your reply!
I have ordered many times from this site, and always choose the expedited rate shipping, because it is fastest, just one time, as the stock problem, I waited 6 working days for my parcel. But the staff of martofchina sent an email to me about this, so I'm pleased.
See the photo, leopard is ver cool, right? I think that i will keep buying clothes on this site. Hehe
Stay away from this scam junk clothing company. DO NOT BUY FROM. GOOGLE THEM UNDER COMPLAINTS AND SEE. Even if you do get your order it will be cheap, horrible not usable garbage. Most get nothing but a loss of your hard earned money. They offered me a 15.00 refund but I lost 58.00 plus the 18.51 for return shipping but never got any refund. It is set up to scam you even if you file a credit card dispute because you cant prove the shipping when sending back. USPS has no tracking to China so they tell your card company it was never received and they win the dispute.
BE SMART AND SHOP USA ONLY NEVER CHEAP MADE USED JUNK FROM CHINA.
BEWARE! BEWARE! BEWARE! Wow I spent an entire day off and on going through their items. Finally narrowed it down to 12 items Cute Cute items. Knowing the sizes were probably a lot smaller than normal US sizes I had to limit things that came at least in an XXL if not XXXL size. So with a grand total of $132 I proceeded to checkout with paypal. And what to do wondering eyes do appear, but the lowest shipping fees over $132. WHAT THE HECK? I think the total weight said something like 8 kg. So even 10 lbs at tops. WHAT THE HECK? NO WAY. At first it goes through Paypal with the $132 and at the last minute it adds the shipping. There is not even a place to cancel at that point. I just exited Paypal. CRAZY at the least. There was one point on the site where I did see the shipping total, but it was over $132 so I guess I assumed it was the total with shipping. Silly me. So. BEWARE BEWARE BEWARE.
Dear customer,
Can you please tell me the order number so that i can check it for you?
We have 3 shipping methods with different price and i don't know which on you chose.
You can contact with us by this link http://www.martofchina.com/support.php
Waiting for reply!
Regretfully bought something from Rosewholesale and my mailbox got spammed by MartOfChina. They are scam artists under different guises belonging to the Yigou group.
STAY AWAY! Unless you want to donate your money to Chinese criminals in return for crap, if they even send it to you.
As for MartOfChina's answer below--- if you are not affiliated with RoseWholesale and the Yigou group, how the heck did you get my new email address(recently changed) if not from RoseWholesale where I very regretfully bought something.;-((((((
Liars and scam artists, the whole shameful lot of you. I am Asian and I am deeply embarrassed by you criminals trying to get rid of your failed warehouse CRAP that nobody would otherwise buy here or in China.
Dear Vinh N.
We have the same problem as well.We are Martofchina and all our newsletters or emails come with our own logo of 'Martofchina', but there are so many customers mistaken us by other website, such as Rosewholesale, Wholesaleitoneline, Rosemo... In the past Nov, we have received more than 2 hundreds emails from customers from Rosewholesale asking about there orders on other site. But we respect every customer even they are not ours but may be our customers in the future so we respond to all the emails telling that we are not the same site.
We regret that there are so many sites with similar names which put us in a confusing situation. But if you have any questions please contact with us (http://www.martofchina.com/support.php)
Have a nice day!
All very well excellent I recommend and congratulate you for your work each day are better never change congratulations. I like to use this application I will recommend them
Recently, I bought a mini dress on online shop named martofchina.com, it is very unexpected surprise to satisfied me. Not only the items quality, the customer service are also great. This is a really reliable online shop that deserved to recommend.
I bought Jeans from this site, its price is $14.7, but spent $10 for shipping fee. :( , the quality is good, I paste one picture here. If you guys want to buy from this website, I suggest do not buy only one piece, their products very cheap, you can buy several pieces together, then the shipping fee would cheap, kkkkkkkkk lol
Martofchina is a clothing wholesale company from china. As we all know, "Made In China" is synonymous with low quality. At first I am hesitant to buy my dresses here. Finally, I decide to take a try. It take me 2 weeks to get my items from martofchina. The style is very trendy, and the quality is so worthy for the price. LOVE, LOVE!
I ordered two dresses on August 29 2014. It was my first time buying from martofchina.com. Cute clothing and affordable prices. Today I have eceived my order. I am so happy that all the dresses fit me well and the quality are not so bad as what the negative reviews said.
Overview
MartOfChina has a rating of 2.6 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MartOfChina most frequently mention and customer service. MartOfChina ranks 235th among Wholesale Clothing sites.
Any inquiry or concern, e-mail us at service@martofchina.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kel T.
Firstly, sorry for what happened and we totally understand your feelings.
We are terribly sorry that the quality of the items didn't up to your expectation but i think you can contact with us and report it so that we can solve your problem ASAP.
Please trust us. you can contact with us with this email address: marketing@martofchina.org
Waiting for your email.
Have a nice day!