Market Hair ExtensionReviews 35

The only reason this company gets one star for me is because there isn't any other option, but they don't even deserve that. I ordered my extensions over 10 days ago and I checked every single day and I kept getting different answers about Location and arrival time of my package. They never gave me a Tracking number and when I finally heard back from the support team on my email, they tried to gaslight me and say that it was my fault because I chose standard shipping. When they Finally gave me a tracking number yesterday. I looked it up on the USPS website and it shows that it hasn't even been shipped. Every time I reach out to them on the website, they keep kicking me out of the chat. This website is a scam. Do not spend your money on them.

WARNING - NEVER ORDER FROM THIS SITE! They lied about their product being human hair and the length. I purchased a 22" and received 20" advertised as an 22". And to top it off it melted in my hair straightener (that I've used on my other extensions without any issues.) I even took them to a specialist and they melted in his hair straightener too. They tried to insult me by offering me 15% back! After they lied and lied! Greedy and liars.

I ordered pkgs from Market Hair Extensions March 16/24. Tracking is either not available or very difficult to make heads or tails of if you can pull it up. My order was coming from India ( Remy) to Canada. Tracking ( only twice would it work in 13 days...stated on March 26/24 that it had arrived in Canada. Was being processed at customs. Today March 29th it's still processing at customs. But then going to be shipped to China. Chatting with a live representative...any questions I had were answered with ( your order should arrive soon, or I'll have a supervisor sent you an email with a tracking link...when neither were helpful solutions nor answers. I feel it could possibly be the scenario of them just buying more time for the myriad of reasons we are all familiar with or have heard of. My second concern that I think other purchases would want to know. Is the amount of bags I ordered took DAYS through chat to be confirmed. As well they had the WRONG color of hair, the WRONG length. And the WRONG amount of bags ( the latter initially. But yes confirmed correctly on the third day of online chat). Third concern is customer service. The toll free number merely puts you to voicemail. Prompting you to leave a message. But I have never recieved a call back. Not one email. I have been asked to give them more time. When your running a business. Clients do not want to give more time than the agreed upon shipping date provided. Give it take a few days. Qouted shipping time was 7-10 days. Tmrw will be day 15. When asked about their refund policy specifics. I have recieved blank air, blank space, blank responses. Nothing. Will keep you updated as to how this is resolved.

Incredibly cheap, not even real human hair, false product, dont buy! Scam product, dont value the price paid at 70% discount
They offered a refund if I sent the hair back but tried to put shipping on me. Don't buy from them they are a scam.

These people are scam artists. They overcharge for garbage product and won't let you return without outrageous fees FOR NO REASON.

This company ripped me off! Firstly they sent me faulty extensions with a black line through them. Then they replaced them with the wrong colour. Both times suggesting to me to dye them myself to fix their fault! I had to pay for shipping from Australia to China both times to return the items. Then they short changed my refund by $52.50! Claiming it was for shipping fee, handling fee and re-stocking fee. (I paid for the shipping myself at $18 each time!), Do not buy hair extensions from this company. Poor quality and the worst customer service.

As many others have stated, this company refuses to provide an actual return address making it impossible to return items and get refunded! To call them scammers is being way too nice. I tried sending it back to the return address noted on the shipping label only for the return to be stuck as undeliverable. I don't want the hair because it won't work on my hair! Do not order from this company!

Can't even wear them they look so bad. I have been to a few hair salons to see if I can fix them but they can't. I've contacted the company via email and they haven't replied. Such a waste of money.

They advised when I ordered that if it is the wrong colour I can return it. Well what a SCAM! They will not give me a return address and after a long transcript with them they made me take photos and kept making it harder. They then advised that Covid was a problem with the mail (come on) and then advised I would have to pay restocking fees, handing fees and freight. DONT USE THEM. THE HAIR IS BAD QUALITY ANYWAY AND HAD TO ODER FROM A REPUTABLE COMPANY/

This company is out of China and they do not accept returns unless you ship back to China which is an act of god. Talking to them back and forth to try to get an RMA number is impossible. There are probably about 20 exchanges between me and them and they still cannot resolve the issue.
Did not have a usable China address nor a RMA number from them. On the package it stated, I could return the item to a California address, but they said it is not usable even though it says on there Return to this ADDRESS. Now I'm out $80 and the color that they said was an ash brown is more of a blonde so the extensions are useless. Do not buy from them! You will be out your money and a lot of time.

I purchased a 9 clip-in 26' hair extensions and when I received my product. They were cheaply made, looked nothing like the pictures and the hair was falling out of the clips. When I emailed my photos I got an email asking if I can just use them and not return and they would give me a 5% off coupon as if I'm ever going to purchase from the horrible company again. On top of that I've called, sent emails and left voicemails to get a refund and they refuse to give me a return address and refund.

Payment was confirmed in the 18th paid extra shipping 21.95was not picked up from china march 23,…. I ordered this hair on March 18 I pay for the extra shipping which will allow to be here in 2 to 3 business days I just got an alert that they just picked it up from China today on the 23rd and I would not get it until the 28th I don't know how the hair is because I haven't received it but I will never order from this company again so be careful about paying for extra shipping charges

You would have to buy 5 packs of hair to do my head.
Product priced too high. I normally just need 2 bundles of hair.

I finally received my order & boy was I shocked! First thing, I didn't order straight hair! The hair was so short! My hair is way longer! I must say I've been ripped off! I wish I would have found these reviews before I ordered! Please stay away from this company! I know I will never see a refund!

AVOID AVOID AVOID
AVOID AVOID AVOID
If I could leave no stars I would all of the good reviews on this page are clearly not real.
So I don't know where to start first off I ordered two packs of hair extensions and paid £17 odd for rush shipping (supposed to be delivered within 2/3 days) so 7 days later I receive a parcel of one pack of hair extensions and a note saying ‘pls don't worry your other package is on the way' 2 weeks later I still do not have that package after chasing them daily they neither know where this package is however I haven't been refunded for this missing package so anyway then the day of my hair appointment arrives and I only have one pack which isn't enough so had to go and buy two packs from the shop I have emailed them over 10 times asking for return information for me to send the item back and get a refund at least 7 of my emails have been ignored and the ones they did reply to had no information on how to send them back they just kept saying our hair is AAA grade please try to use it how can I when they sent me half my order also no way is this hair AAA grade it feels thin and horrible I also ordered 22inch so would love to know how they are shorter than the 20inch ones I brought from the shop? Do not use this company you will be very disappointed and have absolutely no joy with customer service

My sister ordered extensions from this place that were of terrible quality so she wanted to return them. She tried emailing them multiple times but they intentionally would not give her the return mailing address and would keep trying to get her to keep the product instead for a ridiculous small voucher. She has not been able to get a refund. Do not buy from this company.

They wouldn't give me back my money for the terrible thin extensions. It was $130 and I kept emailing them and they wouldn't do anything but give me a $10 voucher for unused hair. Terrible extensions, should call the better business bureau on them.

After reading others reviews it looks like they have quite the reputation of stuffing up orders. They sent me straight hair when I had ordered curly. Firstly they tried to talk me out of the refund ‘ try curling it yourself ‘ they said and are now trying to charge me the shipping costs if I want to send it back, never apologised, blasé in emails highly unprofessional and DOES NOT CARE ABOUT STUFFING UP YOUR ORDER. And won't answer emails with a return address. Will never buy from these people again

Can someone who's ordered from here before please email me at megan_ ife@ aol. Com, I'm in the uk so replies may be late / early, I think I'm being scammed and need to talk to
Someone else who has ordered :)) thank you! Xx