MarketHairExtension.ca

They promised me a coupon code for my next purchase and they never delivered it. I've been buying from them a lot so it's not like I'm a one time client and still treated me like this. On top of that I got promise from 2 different people. They're not responding my emails. Before I bought something and if I had an inquiry they were responding cause they wanted my money however after my purchase they just didn't give a $#*! anymore. I hate people and companies like this. Fkn greedy they don't deserve any costumers.

I bought these from what I thought was a Canadian company, as it from a Canadian site. Not the case, they came from China and did not match my hair colour at all, nor did they even have a colour name on the package. When I reached out for a return and refund they told me to dye to my own hair to match the extensions! Absolutely not, what an awful suggestion. After quoting them their refund policy I am still waiting on how to return as I can't just get a simple answer. Buyer beware! Wrong product and horrible customer service. Not at all what I was expecting based on the website and reviews.

Trash. They buy reviews firstly. Second their customer service is a bot. If you even open the package to look at the product only to be disappointed you can't return it. They will go back and forth in circles. When you try them on I hope you like mullets cause that's what you get the hair is so thin. It's so bad I can't even cut the clips off and make a ponytail extension. Oh and they didn't even send me two of the single clips. Complete trash.

I have countless emails saved and screenshots of "chats" showing that they scanned me! Never got my product! Don't believe me go to their site and "chat" it will always be a robot Laurel, and the email for their customer service is always "Mary" they give me the run around for months! Took my money and my tracking number from Canada post shows it was sent back. They keep telling me someone will be in contact with me and never contact me. They don't have anyone to call (their number is a voicemail in China) when I chat with them I ask them to call me they said they can only chat ur email. Complete run around! I only rated 1 star cause it won't let me submit with ZERO stars.

This is not about the product it self. Its the company who is scamming ppl. I bought the product I didn't like, I guess I chose wrong and I wanted to return it. Imagine, that, this is impossible! You can't return the product you bought by mistake or you will not like. First the customer service plays games with you for 2 weeks via email. They tell you you cannot return and to go to the salon and dye the hair or else. Second, you can send the product to them but it will cost you the price of the product bc you need to send it to China! You will get your package from Markham On but this is a scam address! Nobody is there! Scamers! I will report that since they abuse the customers! This is just horrible! So much money in the trash. Be aware!

EDIT: I WAS STILL CHARGED FULL PRICED EVEN AFTER SETTLING WITH THEM AND AGREEING WITH THE 10% CHARGE FOR NOTHING. THIS PEOPLE ARE FULL BLOWN SCAM!

I ACCIDENTALLY JUST PLACED AN ORDER FOR THE ATTEMPT TO CHECK THE FINAL PRICE IF EVER, I KNOW IT'S MY FAULT THO, BUT CANCELLING THE ORDER IS SUCH A PAINFUL PROCESS. THEY WERE TRYING TO PUSH ME TO JUST KEEP THE ORDER, WHICH I REFUSED TO SINCE I WILL NOT REALLY USE IT. ON THE FINAL NOTE, THE SAID THEY WILL CANCEL IT BUT I WILL BE CHARGED 10% FOR "RESTOCKING FEE" WHO WOULD DO THAT? OBVIOUSLY SCAM, THEY WERE TRYING TO JUICE AS MUCH AS THEY CAN. I JUST AGREED TO BE CHARGED 23.65$ RATHER THAN PAY 236.65$ FOR A PRODUCT THAT I WILL NOT USE. A LESSON LEARNED FOR ME TO READ THE REVIEWS FIRST.

Considered purchasing and went through the paypal option. On paypal, the next screen was supposed to be the payment review but the company has it set so it does not review anything, it just submits the order. I sent an email 8 min after, asking them to cancel their order. As per their website, you have up to 8 hrs to cancel your order, free of charge. I did not get a response so I sent 2 more emails. At apprx 1130pm, they finally replied, asking why I wanted to cancel. I replied immediately, asking for the order to be cancelled. They replied to this at 330am (which is now outside their 8 hr window) asking me to accept the item, try them and return them. They charge fees for returns so I said no and to cancel my order, again. At 530, they send me an email stating they shipped the items.

Buyer Beware! I have worn many extensions in the past and know how to take care of my hair! This is by far the worst quality hair I have ever used! No amount of conditioner and oil keep the hair from matting and ending up in dread locks! This company does NOT stand behind their products when I have asked for a partial, not even a FULL refund they deny me and offer me 30% back, when this hair is useless and has to be thrown in the garbage.

Since I have left negative reviews they have shut down their comments on their Facebook page. They have an older Facebook Page as well that has not favourable reviews with pictures.
On other sites, after there is a negative review Is posted rapidly 5 positive reviews come, they buy reviews.

The hair extensions are the most bad quality of ever :( Their hairs looks like synthetics hairs. And impossible to return them.

They have stolen my money scam be careful never trust this company not Canadian. No refund policy not serious at all

Purchased 34 inch hair extensions. Received 30 inch hair extensions labelled as 34 inches.
They refused to send correct item or refund. They ignored my messages so I had to take out paypal case against them.
Extremely unprofessional. Extensions were awful quality and smelt awful.

I stumbled on their website and purchased, biggest waste of time and money ever.
1. Initially the tracking they sent me was a weird shipping company outside of Australia that would never pick up the number they had given me
2. After following it up as I was concerned my event was in 6 weeks their customer service advised me it was lost and asked me to pay for express shipping on a new order which I refused
3. They shipped it anyway and sent me a Paypal request for the shipping which I ignored
4. Upon arrival I opened the bag to the WORST smell ever, like something had died and been covered in a chemical. I can't explain it.
5. Got the extensions out and no question, they were thin. Not thin like I have thick hair but thin like you can't blend them into anything. Holding them up by the clips you can see through the strands almost in sections.
6. I contacted customer service within minutes asking if there was a mistake with the order and sent pictures.
7. Was offered a $5 refund and told to keep them as shipping companies are unreliable and it's likely they will be lost if I did return it they would charge me all sorts of fees that will come out of my refund, I refused as I had paid $82.20 and they were unusable
8. Was offered an $8.20 refund and told to keep them, I refused and told them that consumer law dictates a refund for the product and that I will be returning them. I even said I would be in NSW and asked for the address to deliver them in person. No reply.
9. I contacted them again, they eventually replied saying to wash the hair twice and with the offer of an $8.20 refund, keep the hair and they would give me a voucher for a future order. Which i declined again, asked them for their ABN or ACN and said I needed it to contact the ACCC and make a complaint against them.
This company is a scam, like not a kind of scam but a 100% legit scam that is being allowed to continue. If anyone else is in Australia please get in contact with me, if many of us make a complaint with the ACCC it should cause a significant impact where us and others will benefit and prevent further people falling victim.

Please I beg you do not waste your money here. I ordered hair from this company over two weeks ago for my sisters wedding for me and the brides extensions. Before I ordered I contacted their customer service to make sure the hair will be here on time as this hair is for the brides hair and I really don't want to add to any stress of not having the hair on time and I was assured yes 100% it will be on time. The hair arrived 5 days later. I contacted their customer service before it arrived and my sisters wedding passed to let them know I will no longer need the hair because what I needed it for the wedding and the wedding has passed, it was a huge disaster! I was told to email customer service to ask for return address. You are suppose to ask for a return address the address is not provided on the site… I have been emailing customer service for the past two and a half weeks and everytime they send me a message back they will ask over and over for me to keep the hair and they will offer me a 5% discount to keep the hair… It has been 6 emails back and forth and all emails asking me to keep the hair when I clearly ask for the address and demand that the next email should be with the address but they have refused to send me the address to send back their products… I have spent $600 on this hair and I have no use for it, plus their customer service stinks at this point and I would never even consider keeping or shopping on their site again… I am still awaiting the shipping address to this day, they have refused to answer any more of my emails and I do not know what to do. Please save yourself the heartache L, there are better ligitimate honest companies out there you can buy hair from and they will honour their return policies and respect their customers. STAY AWARE FROM THIS COMPANY

The pictures on the site are not what you will receive and they will refuse to refund your money. This company is fraudulent and when confronted they will refuse to refund you and proceed to ignore communication. Do not give your money to these people, they are thieves.

Do not buy. They steal your money. EXTREMELY POOR CUSTOMER SERVICE. Save your money and go elsewhere. Look for previous reviews I have submitted, along with other negative reviews. DO NOT PURCHASE FROM THIS SCAM COMPANY.

It melts on heat. Can't be coloured. None of their descriptions are real. I took my hair extensions to my hairdresser of 20 years. & we tested it. It burnt with heat and colour. -0/10. DONT BUY. I DO NOT RECOMMEND.

I bought 20" long, 145 grams 10 pcs set hair extensions. When I recieved it it looked very thin, so I weighed the set and it was 128 grams only. I try to get hold of customer service a few times, they reply at first and as soon as I mention this problem and ask for return they disappear and never reply back. Til the last CS representative, she said that all she can do is refund me only $10 (I paid over a $100 in total) I explained to her that it makes no sense to me to accept the $10 refund because the item is defective but she refused.
In addition, the head clips are super uncomfortable.

First of all, be aware they are based out of China, not Canada. They sent me the wrong hair colour, black is actually dark brown and made false promises of giving me 15% off I never received. To return it would have cost me more than the item was worth. The hair is stringy and cheap and is going in the garbage. Do not trust this company.

It was my first time ordering from markethairextension. I order june 8 2020 we are august 4 didn't get my order. I wrote another comment on another website. They answer sorry for the delay because of covid but they didn't solved my problem. They ask to order with express shipping. But still i paid for the hair i didn't get and no refund. I send e mails, chat with them on the wesite, they told me they will send the hair but i have no confirmation. The firts and last time i order from. No costumer service at all.

I ordered the 10 piece 24" Indian REMY clip ins. I recieved a 7 piece 19" definitely not REMY clip ins. I have not been successful in reaching customer service and it has been 4 days. They have not emailed or messaged me back.

No item shipped to me. Was told that it would be here by nov 30. I was lied to. Its december 4th and still nothing. I needed these for a very special event and allowed myself lots of time. Also this says. Ca which means that its a Canadian site. Apparently it is Chinese. Now if my package ever shows up it will be horrible quality. Customer service is useless. Buyer beware.

HEED THE WARNINGS. I read the reviews prior to purchasing. I decided to listen to the good reviews instead. HUGE MISTAKE. The extensions I received were not like the photos. I immediately let them know and asked for a refund. They kept telling me to give them a try and that my cooperation would be much appreciated. I kept telling them no, as I did not want to open the package so I could get a refund. They stopped replying to my e-mails after the 4th request for a refund. I have e-mailed them 6 times asking for a refund and they will not get back to me. I have called customer service, only to be met with a "we are not available at this moment' message. My advice, spend the extra money to purchase from legitimate places like Bebonia. I wish I had.

Not happy, took months to come in and when I asked if I could get a tracking number I couldn't understand the system at all. I sent another email and all they said was it was on its way and sent a totally different tracking number. When they finally came in they were not the same colour as the picture, it was not 20 inches long and they were so thin. And the closer to the end of the extension, the thinner the hair got. Decided to suck it up anyways since they were $80 and I put 47 in my hair. They're purple extensions and wanted them to be seen so I put 3 rows on each side of my head closer to the part so you could see the purple... well you can barely notice them. My first time washing them after putting them in I could barely brush my hair, and after my hair was dry it's constantly full of little knots. I have sent an email stating I will send the remaining half but I would like half my money back and waiting for a reply.
Don't waste your money... I had better ones from the flea market.