We could not be more happy with the urn for our beloved pet, Chloe. Her passing at 16 years old was devastating. Michael at Mainely Urns (and others) communicated so well with us regarding the urn we chose from the correct size, engraving, shipping time frame and they were so very nice. We love the quality, lovely engraving, color…it's perfect. Thank you so much!
I'm so pleased with my songbird urn. The size is perfect. It sits on the mantle in my living and brings me great comfort and memories every time I look at it. I have given your contact information to two friends already
The urn we purchased was beautiful. The customer service rep was helpful, because as a first time buyer I had a lot of questions. I would highly recommend this company because they are very easy to work with, professional, and offer a great product!
Thank you!
I searched online for days before landing with Mainely Urns... They had exactly what I wanted, and it could be personalized. The entire experience was excellent. Customer service was excellent. I would definitely use them again but sure hope I don't need to for a VERY long time. Thank you to the team!
I ordered a keepsake urn and an NFL emblem. I was sent the mockup to approve. Then there was a delay due to flooding in Maine. Mainely Urns kept me informed about the delays, and once it shipped, it arrived in a timely manner. The urn is beautiful. I would highly recommend Mainly Urns for all your needs, human or fur baby. Thank you Mainely Urns for being so on top of everything.
Not only did we receive a beautiful urn for our loved one, but Mainely was amazing to work with. We had questions about the customization/inscription formatting for our daughter's urn, and Mainely responded quickly and thoroughly. They sent a proof for us to review and approve before shipping, which gave us the peace of mind that we were getting exactly what we wanted. I deeply appreciated their level of service.
Thank you for providing an exceptional piece where my beloved cat can always be with my family. The shipping was very quick, the urn arrived before we received our pet's ashes, and the personalization was beautiful: he was able to be placed into his urn immediately upon returning home.
I bought an urn from here 4 years ago when my first cat died. His sister died recently and it was so important to me that they have matching urns. Well the company discontinued it and it was no longer available. After explaining my situation to customer service, I was put on hold while they went far and wide to search their leftover inventory. They found one and arranged the order for me. Was over and beyond and I can't tell you how much I appreciate it.
Called placed my order with Meredith, really enjoyed talking to her. The order was described and repeated back to me, I received it in a timely matter. Very happy with my purchase.
Thank you Mainely Urns. Kenneth
The customer service is the best! I spoke with a very nice lady who helped me a lot. They ensured speedy delivery & made sure I was completely satisfied. Thank You! :) for making the painful process painless.
Excellent quality and fast turn around. Not really sure what the "Route Protection Package" is all about. I didn't select it but rather automatically added at check out. Not upset about it. Just thought it was a little sneaky. Didn't have time to research it so I just went with it. Shipped packages are trackable.
Sadly this is the fifth time I've had to order from Mainly Urns. Two 14 yo dogs, a 23 and 24 yo cats and a 14 yo Bearded Dragon. After ordering the first time, we were thrilled with the quality of the urn and quick turn around time. I knew I would use them again because of the above and because we want all the urns to match. Every single order was perfect. The only complaint is the urn (a small matching heart, the 3 cu in one, was approx $10 less than the large urn that holds up to a 70 lb doggo. It makes zero sense.
I would highly recommend this company to anyone.
Great company. I was delighted to have our own design put on the side of the ammo box. Your customer service gal called me and I expressed my idea. Your design team sent the design to me within a day...it was perfect for mom.
My overall experience with Mainely Urns is quite comforting. The staff was so pleasant and understanding. I've had time to adjust to the passing of my sister, so my emotions were at bay but still I wanted to make sure I did everything right. The process of ordering, getting the proof and even getting the discount after I forgot to include it with the order went all so well. Thank you. I plan to get that same urn when I pass, as I will be buried right next to her.
The book urn I ordered was exactly as pictured and described- I was so happy when I received it. Even though I also ordered a personalized name plate, the whole order came VERY fast. After a horrific and expensive urn disaster with another online company last year, I've was so stressed about ordering another online but took a chance. So glad I did. Thank you for being a little bright spot during a difficult time in my life.
The urn is a beautiful, well-made piece. The customer service from Kevin was incredible. This company really wants their customers to be happy with their product. The experience I had with them went beyond my expectations!
Was the easiest thing I have ever ordered on line. At the most difficult time of my life. Mainly Urns were kind, thoughtful and very patient. I know that my husband of 43 years would be as pleased as I was when I received his urn. I am going to order mine for when I go to join my beloved, but he will have to be patient. Will I finish raising our 3 beautiful adopted granddaughters. The young lady who took my order was so pleasant. Thank you!
At a time of grief, I found the website and reminders during the ordering process very helpful in making an informed decision. I order the classic cultured marble urn with engraving and it arrived quickly and will look dignified for the memorial we have planned.
I had a very smooth experience. This manufactured marble urn is sturdy, and you can use it in the ground at a cemetery without an urn vault as it is weight bearing. The faux marble was pretty and we got it in my mom's favorite color - purple. I got the standard shipping and it arrived in three days. It was packed in at least two cardboard boxes, very secure. My mom was a bargain hunter and she would have appreciated us saving $500 by purchasing this.
Many miles between where mom resided in life to where she wished to be interred.
Mainely Urn's helped the process with true concern for our needs to be met.
Questions were answered in a timely manner with respect and kindness.
They have a real 'company to customer relationship' that many companies have lost.
I appreciate each one of their employees and how they take pride in their responsibilities to the company and themselves.
Loading...
Mainely Urns has a rating of 4.4 stars from 1,680 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mainely Urns most frequently mention customer service, difficult time and timely manner. Mainely Urns ranks 1st among Funeral sites.