• Mailchimp

2018 CUSTOMER CHOICE AWARD

Mailchimp

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Overview

Mailchimp has a rating of 3.9 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. Mailchimp ranks 103rd among Marketing sites.

  • Service
    3
  • Shipping
    1
  • Quality
    3
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

Critical highlights

  • We have had a few issues with MailChimp in the past six months and they literally offer ZERO customer service.
How would you rate Mailchimp?
Top Positive Review

“Simplifying Email Marketing with Mailchimp”

पपीता म.
4/23/24

Mailchimp has become an essential tool for managing and automating email marketing campaigns for my business. The platform's intuitive interface, customizable templates, and robust automation features make it easy to create and send targeted email campaigns that engage and convert subscribers. I appreciate Mailchimp's analytics and reporting tools, which provide valuable insights into campaign performance and subscriber behavior, helping me refine my strategies and improve results. Moreover, the platform's integration with other marketing tools and platforms enhances functionality and streamlines workflow. With Mailchimp, I can deliver personalized and impactful email marketing campaigns that drive business growth.

Top Critical Review

“Wish I could give them a Zero”

Jennifer M.
8/10/23

I wish I could give this vendor a 0. Mailchimp has the worst user interface and customer support experience ever.

Reviews (55)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (3)
Thumbnail of user toddh20
128 reviews
297 helpful votes
November 20th, 2018

I could almost give them their props for providing pretty designs and offering free service besides paid options. Unfortunately, I can't give them a decent rating.

The navigation process on their site is too slow plus my bottom line wasn't met. Though you can create pleasing campaigns, preview them and send a test email to yourself, it's too hard to actually send newsletters and introduction messages to subscribers you listed in their system.

21 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

MailChimp is a marketing platform for small businesses. Send beautiful emails, connect your e-commerce store, advertise, and build your brand.

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