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MadisonArtShop Reviews Summary
The company demonstrates a mixed reputation, showcasing strengths in its efficient order cancellation process and product quality, as evidenced by positive customer experiences regarding quick refunds and satisfaction with received items. However, significant concerns arise from service delays, particularly in shipping, and a lack of responsiveness to customer inquiries, especially during weekends. Additionally, there are issues related to customer feedback not being published, which may hinder transparency. Overall, while the company has the potential for customer satisfaction, improvements in communication and order fulfillment are essential for enhancing its service reputation.
This summary is generated by AI, based on text from customer reviews
I ordered a kopykake projector from this site. I received a confirmation that it was shipping the next day and the money was withdrawn from my account. 2 weeks later, I still didn't have the projector. I called and they had forgotten to ship it. I did eventually get it and the projector is great but I wouldn't use their site again. I tried to leave a comment on their site about the issue and they won't publish it.
I went online to buy two easels, and had added two easels to my cart when I decided not to get them after all. Unfortunately, my phone chose that time to resize the screen, and I hit Buy instead of Remove. I called to cancel the order, but there was no answer because it was a Sunday. I left a message, but still got the order confirmation the next day before it was to ship.
I replied to the confirmation email asking them to cancel the order, and it was cancelled and my money returned in less than half an hour. I didnt actually get anything from the site, but their quick and hassle-free cancellation impressed me.
From the business
Welcome to Madison Art Shop, where you will find a great selection of art supplies, easels, art studio furniture & more at the best prices!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members