Overview
Luvme Hair has a rating of 4.6 stars from 1,570 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luvme Hair most frequently mention many compliments, customer service and great quality. Luvme Hair ranks 1st among Hair Extensions sites.
I've never really worn wigs. But these wigs are very nice.
I received prompt service and a beautiful wig. The fit and quality of the wig was very satisfactory.
Upon finding out. My package was delivered to the wrong address. I immediately contacted.(Luvme) they immediately looked into my case and immediately replaced my purchase and I received it in three days.
Even though I was out of sorts about the wrong delivery address. I was pleasantly delighted with the response from your company. I love your products and my loyalty is with your Luvme Hair … Iam a very satisfy customer
The hair is soft and true to length, wide variety to choose from and fast shipping. Cute packaging and lots of discounts. A blog to help us care for our wigs and natural hair. Excellent service.
A China based company with very poor quality hair. After being made aware that the return address was in China, I sent back the wigs for £30. After they had received the items instead of refunding my money they sent an email advising they were closing my "case". I have emails several times with no response. Thieves! Avoid at all costs, any influencer advertising this company is being paid to do so!
I ordered 3 wigs under the assumption that it was another well known site.I received them today and I'm not pleased at all.they suppose to be human hair but they look and feel like Synthetic. The colors are wrong also, what a waste of time to wait over 30 days and to have to pay to send it back to them in too of having to pay to receive the items back.Very disappointed don't waste ur money.garbage...
The products I've received are not as depicted. I regret purchasing from here. If you order something and you don't like it, you're responsible for the fees associated with returning the item. My original order was not available so I chose a different item. It appears that they change the prices frequently also, but I was still overcharged as well. I dislike them both and I'm trying to work with the company to resolve the matter. It's been an ongoing issue for a month now.
Dear Kay, we'd like to express our regret that you were having trouble with the products.
As a company aiming to offer the best service to all LUVME customers, every feedback matters. We will continue to improve our products and service. We wanted to review the emails but couldn't find your order number. We hope the issue has been resolved now. LUVME offers a 30-Day Return guarantee, we will need to confirm the wig pattern and lace condition before providing the return informations. We will send the return construction right away and take good care of the return request after we confirm the order is returnable. To expedite the return, cooperation and understanding from the customers will be greatly appreciated.
We also noticed that you had some concerns for the prices. To welcome first time customers and express our gratitude to the return customers, we will have some sales for the products. If you found that you were overcharged, feel free to email us and we would love to check accordingly and refund the difference once it's verified. Sometimes emails might expand the time of getting the issue solved, we now have online chat service available at 5am-5pm(PST Time), you can contact us by either way. We are always here to help!
Thank you again for your time and support. Luvme wishes you all the best.
I haven't even received the wig yet but the customer service is terrible, it took 4 days just for me to get a tracking number which i had to email them myself to get they never replied just sent me a tracking number, they also state on there page orders ship out within 24 hours clearly not and that shipping take 2-4 business days, by receiving my tracking number 2 days before the weekend is over I'm most likely not gonna get my package till the next week when i ordered it the end of last week definitely more than the expected wait time.
It's nice, but still needs glue to stay put. The tabs included don't stick well
Love it it would be more than helpful to get instructions in the box on how to care for it. I had to do a lot of research to get care info.
This unit is so comfortable. The color pops and very soft. It's a must have.
The curls are beautiful, I'm a curly girl. So anything with curls I seem to love. The color is everything as well. If you are looking at this unit...go ahead and get it, you will be glad you did.
Very nice color and it gives you a great bob feeling. I definitely recommend this unit.
The curl pattern is so natural and it's soft
It does sheed alot, but it doesn't take away from the unit.
Received lots of compliments with this unit.
Very soft, no shedding. It matched my outfit perfectly.
Always experienced fast delivery. Tracking is in real time. If not happy with quality, customer service will make sure to assist in the return. Their gifts with purchases are always on point. With all the scams out there, its good to have a trustworthy conpany.
I must have 15 wigs from them! Great quality, fast delivery, options via mail for certified delivery. Customer service will respond to concerns within 24-48 hrs. They keep in touch through surveys to update any defective issues, and create FB groups for you to exchange ideas with other buyers. Returns within 30 days accepted, just make sure you follow instructions. Now they are creating in-person pop upstairs in cities with stylists to help with install tips. Definitely recommend!
I absolutely love every unit I have purchased. They all perfectly matche my natural hair texture, making it look just like my own hair. I'm thrilled with the overall quality and will definitely be purchasing more in the future.
I also love how I get a free gift of items that have a great value. The customer service is amazing and I'm just so happy to be a valued customer.
Great quality, fast delivery and wonderful prices and pre-tariffs.
Luvme is the type of company that I would want to forever shop with. The hair, the lace, the products are amazing. Also they are affordable. Fast shipping. This last one I'm super big on. Customer service omg. Their customer service is amazing. This company hair and product and customer service make me beautiful. There are time I wake up and look at myself a that I feel unattractive. I know that I can go to my closet to get my Luvme wig to put on to make me feel beautiful. Thank you Luvme. Happy birthday Luvme. You are the perfect 10.
I ordered this 13 x 5 deep wave 24 inch. OMG it was perfect. Just looking at it out the box all I did was cut the lace and styled it.
Another one added to my favorite collection. The lace is beyond perfect my winter and vacation wig
I never wore highlights. As I have been learning how to love myself, I came across this particular stale and debated for awhile what would I like. I chose my favorite color and it wowed me. I love the style and texture. The cut and the curls falls just the way I intend Sassy I am. Another step to feeling Beautiful. Thank you Luvme for helping me with getting through this difficult period. Every day someone asks me is this your natural hair or who is my hair stylist. Luvme is my answer. Smiling in and out.
I'm more than satisfied with all of the products I ordered and the free gifts that I received. I am definitely a happy customer and plan to remain a customer! 🙂
I recently started wearing wigs and this one is beyond perfect for inexperienced and beginners. Literally take it out of the lovely packaging and put it on. She is very full relating to density, the curls and highlights are very natural looking, and multiple ways to secure. I had to trim the bangs a little to my liking but you can keep them long for more versatility. She comes with combs, a band, and two adjustable bands for added security that she's not going anywhere. My wig fits a little snug in the front underneath the bangs. I have adjusted but still snug. It may be due to my head size, LOL. But I have noticed if I pull it down a tad on my forehead it's not as tight. The hair is so soft and natural looking. The part in the center looks like my natural scalp so no need for makeup.
The hair is too densely packed. It looks artificial on me. I'm older and look younger and a big thick head of hair is too much for me and looks artificial. That you. I love you all. I don't have a lot of money to spend on hair every month.
Thank you so much for sharing your feedback with us. We’re truly sorry to hear that this wig didn’t meet your expectations, especially when you’ve shown so much appreciation for our Bohemian hair in the past. Your support and trust mean the world to us, and we deeply value your thoughts.
We understand that the wig's density might feel a bit full and may not align with your personal style. If this product isn’t suitable for you, we’d be more than happy to assist with a return or exchange for something that better matches your needs.We have sent an email to your email.
We’re so grateful for your support, and we truly hope to find a product that you’ll love just as much as the Bohemian style. Thank you again for your kindness and for being part of our journey!
Made me feel confident in my skin again! I was having a hard time these last couple of months. But this hair made me feel so good about myself again. Thank you
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Renee，
Thank you for letting us know about this issue. We are sorry that our product does not meet your expectations. According to our return policy, we will inspect the package after we receive the package. The refund will be issued right after we finish the inspection, and the whole inspection process might take 2-3 working days.
We have sent another email to you. You have our promise that we will handle your issue as fast as we can and come up with a better solution for you. If you have not heard back from us (customercare@luvmehair.com) for a long time, please don't forget to check your spam folder in case our responses might be marked as junk mail.
Meanwhile, we have other contact channels besides email as well. To better answer the inquiries, we can be reached via our official WhatsApp account. Here is the link for your reference: https://wa.me/message/VZIVNHWYQFIKF1.
Please accept our sincere apology for all the bad experiences. Luvme is working on enhancing our customer satisfaction. Your feelings really matter to us. We hope you can offer us another chance to serve you. Appreciate your understanding.