LushlityReviews 30

We ordered a pair of glasses late September... the website says will receive shipment information within 2-3 days... It's more than two weeks since ordering and have not heard anything. Of course the credit card was charged immediately for the purchase. The website doesn't have any sort of order history mechanism, and the only way to contact the company is via an email address. I did call the number listed with the credit card charge, but it was some sort of "google voice mail". We've sent two emails inquiring about the status of the order and left a voicemail. No response. Lesson learned. Will look at all the customer support information on a website prior to ordering from unfamiliar companies in the future. If it was possible to give a "0" star I would, but "1" star will have to do.

I purchased a pair of sunglasses on August 25th from there, then weeks later, I read reviews and saw that people said it was a scam so I was worried. It's not a scam, but you need patience for them because it's October 12th (about 6 weeks after my purchase) and they just came today. If you are impatient, Amazon sells most of these styles by a brand called "Sojos" and they are much quicker (2 weeks tops). So if you ordered some, don't worry, they'll be there, but go to Amazon in the future.

The only reason I didn't give 5 stars was due to waiting 3 weeks for delivery. However the glasses are just as they were pictured and are of good quality, which surprised me but I'm not complaining. Overall I had a great exp with Lushlity and would absolutely order from them again, this time knowing that it may take a few weeks to receive the order.

I ordered one pair of sunglasses for £20 after being given a tracking number that doesn't work I contacted them and they gave me a new one, after 10 days the tracking number says they have been delivered to California but I live in the UK. I contacted them again and was told to contact my mail service, I have and they have no record of the order. Sent multiple emails regarding this and requesting a refund but have got no answer. Don't use this website it's a scam!

If Lushlity is a scam, then I must be imagining the sunglasses I have on my face right now and the ones sitting in the center console of my Jetta. I love my sunglasses. Yeah shipping isn't overnight but it's worth the wait. Emailed support during the week about my order status and the second pair I ordered, the tracking page sent me right to USPS.com and I had no issues checking on my order. Not sure what went wrong with these other people but I love my sunglasses and felt bad these people were bashing Lushlity on here so I'm posting to share both positive experiences I had with them.

The website is set up nicely and there is a strong social media presence for this website BUT it is not worth it. In the website's FAQ, it says order processing time is 3-5 days and then the order will ship, and that most people receive their orders within a week of ordering. I figured I would be safe to order sunglasses two weeks before leaving for my vacation. However, After waiting 7 days of processing I emailed the company and they said my order would ship by the end of the week and take 7-10 business days to arrive. I changed my order to ship to where I would be vacationing, and it has now shipped a week ago and the packages are still in CHINA. After hearing from other people, their packages took three weeks to arrive. Don't order from here. You can get sunglasses elsewhere.