• Lumosity

Lumosity

Overview

Lumosity has a rating of 2.1 stars from 241 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lumosity most frequently mention customer service, credit card, and auto renewal problems. Lumosity ranks 398th among Games sites.

  • Service
    27
  • Value
    32
  • Shipping
    8
  • Returns
    16
  • Quality
    28
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No can do said the customer service agent, I had auto renewed.
  • BEWARE OF THIS CON A scam and a rip off, once they get hold of credit card details it is too late.
How would you rate Lumosity?
Top Positive Review

“Love it”

Kathleen M.
11/6/21

Can't imagine why everyone wouldn't love Lumosity. I'm 83 and try to play every day. I see a drop in my score if I miss a day or two. It's fun and challenging. You can compare your score with others in your age group. If you are having trouble with your memory or just want to stay sharp, try it. I'm going to have my granddaughters try it tomorrow to see what they think.

Top Critical Review

“One subscription one device”

Tony J.
9/30/23

Sneakily took out another annual subscription,seems the way these days.legalised theft. My one voluntary subscription only applies to one device so beware.

Reviews (241)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (40) credit card (33)
Thumbnail of user kathleenm1682
1 review
1 helpful vote
November 6th, 2021

Can't imagine why everyone wouldn't love Lumosity. I'm 83 and try to play every day. I see a drop in my score if I miss a day or two. It's fun and challenging. You can compare your score with others in your age group. If you are having trouble with your memory or just want to stay sharp, try it. I'm going to have my granddaughters try it tomorrow to see what they think.

Tip for consumers:
It's fabulous, entertaining and worth every penny.

Products used:
Lomosity

Value
Quality
Thumbnail of user adamd399
4 reviews
5 helpful votes
February 6th, 2022

I have tried this service in order to exercise my brain. Nowadays, we are so busy with various things that we often forget about our brain, it also requires some attention. It's the very first reason of your degradation actually. People have to pay more attention to their brains in order not to get matured too fast. I tried here trial version and I liked it a lot. There are lots of levels and games which develop your brain. I decided to buy a full version of this application and actually nowadays I'm really happy that I have unlimited access to all the pdculiarities of this service.

Thumbnail of user annap619
1 review
1 helpful vote
December 6th, 2020

I found out several years ago that I have short term memory loss from a fractured skull when I was quite young. I worked hard all my life to improve my memory. I discovered these games about 5 years ago and they have helped tremendously. I enjoy the repetition as I try to exceed my scores each week. You can switch games if you need a different challenge also. There are still new games for me to play. I highly recommend Lumosity.

Thumbnail of user marcof114
2 reviews
3 helpful votes
December 20th, 2021

You always get the same 3 games every day and never any new ones. It seems a bit boring after a while. Well, I joined Lumosity Premium and it is quite good. I improved my skills and it affected my work performance.

Service
Value
Shipping
Returns
Quality
Thumbnail of user karenl2093
1 review
5 helpful votes
October 16th, 2020

I have been doing Lumosity for over 5 years. When I started, I could FEEL my brain working. It is an enjoyable way to start my morning! There are over 60 different games available. [I counted the other day and I only do 27.] I'll branch out when I get bored. Try their FREE program to see if it is something YOU will enjoy!
Karen

Thumbnail of user richardm929
Richard M.
1 review
1 helpful vote
August 20th, 2019

Lumosity works. After multiple diverse games per day I can differently feel the effects. My brain is full of blood flow after every morning session. I can remember more things. I can feel myself more alert with decision making and attention to detail. For those who say Lumosity has no effect.. maybe you are not being challenged enough or not putting much time into studying Lumosity. Multiple games per day will differently keep you on track.

Thumbnail of user neils32
1 review
21 helpful votes
June 12th, 2020
• Updated review

My last update was in 2018.

As mentioned in previous updates, I had lost significant access to cognitive functioning and memory recall from my accident in 2007. I began using Lumosity to see if it could help restore some of my cognitive reasoning and processing abilities that I had lost due to the accident. I didn't hold high hopes when I first started as the games seemed a little silly and repetitive. When I realised that they were like musical scales, which are designed to assist musicians become familiar with the instrument and musical scores, as well as aid in developing muscle memory, I was sold and it has worked, 100%!

Around the time of my last update I had been on trial working for a media company and over the past 2 years I was promoted to more senior management positions in the company. I can definitely thank Lumosity for that.

Last year, as my work load increased I was not able to keep going with my exercises. That was a mistake as I eventually noticed a marked decline in my ability to multi-task and recall information quickly. I have now returned to Lumosity and will post the next update some time in the future. I am currently 61 years of age.

I still read a lot of negativity about Lumosity in the reviews, possibly due to people not reading the fine print on signing regards their subscriptions, but if you want to improve your memory, reaction time and recall, I would definitely recommend this program.

Cheers.

Neurocognitive repair 4th Update
March 30th, 2018
• Previous review

I wrote my first review on Lumosity in 2011 after 3 years of using their programs. I have read lots of reviews about their billing process and even though, unfortunately, this has probably hurt their reputation a little, I have continued to use their service and I will tell you why.

In 2007 I suffered a serious accident to my neck and lower spine, but it also caused some neurological damage affecting my memory. I lost the ability to recall words and remember information and facts when under pressure. My doctor said I would be in a wheelchair within 5 to 10 years and my psychologist and neuro physician said I would probably have memory loss and impaired neural function for the rest of my life. In 2018 I am walking, I have full use of all my limbs and even though I still suffer from some nerve damage and pain, my brain has repaired itself through using Lumosity's neuroplasticity training program. Please note: I am not an employee, associate or family member of Lumosity, and I have not been paid to endorse or recommend this company. I have had no contact with them in the 10 years I have been a member.

I was a concert musician before the injury, so I was used to practising regimens. I tried quite a few programs before settling on Lumosity. I have followed their schedule and training plan diligently and did extra exercises in the skill areas where I was down in my percentiles. Hard work has DEFINITELY returned good results. I thoroughly recommend this program to anyone suffering from memory loss, cognitive impairment or perhaps has suffered a brain injury, due to an accident. The brain is pretty amazing and can repair itself if exposed to the right conditions which, in my case, has also included nutrition, plenty of water, exercise and regular visits to the GP for monitoring.

http://synapse.org.au/information-services/an-approximate-guide-to-the-recovery-process.aspx

By all means, try the other programs out there but Lumosity is the best for me. I will probably continue to use this for the rest of my life.

This is just a personal opinion.

I have been using them for 6 years. 3rd update
March 30th, 2018
• Previous review

3RD UPDATE
This is is my third update since joining Lumosity 6 years ago. I am now in the top 99.4th Percentile for my age group 55 - 59 years. My memory, perceptual acuity, peripheral vision, reflexes and the ability to multi-task and keep focused are as good if not better than when I was at my peak in my mid 20's.

I have tried them all and also having read some of the other reviews on here from people not happy with the outcomes, I definitely disagree. You have to use this regularly like having breakfast. Our minds need food as much as our body needs water and nutrients. Lumosity challenges you and the other big difference I have found, particularly for my age, is that I am not tired in the afternoon or weary minded by nightfall. Everyday I strengthen and re-enforce the critical pathways to help neuron transmission.

15 minutes is the minimum and daily use is recommended. Just like reading the newspaper. Take your time and help yourself for your eventual senior years. I dont want to get Alzheimers or Dementia. I am grateful for Lumosity.

2ND UPDATE

I have been a member for 5 years at the time of this writing. (see previous review underneath) I have been using the program almost every day. I spend no more than 10 - 15 minutes. (you have to exercise the mind, same as you drink water). It is definitely not a rip off. People get lazy if they don't see results straight away and then give up. For me, at 57, I have seen improvements in my peripheral vision, my mind reflexes are faster. I can calculate quicker. I am retaining good word knowledge and feel bright during the day after using it. They didn't pay me to say this. It is fact!

1ST REVIEW

(I have been using them for 3 years. I am 55 years old and found their site fantastic and has helped my brain performance incredibly. I paid monthly for 1st 2 years, now pay yearly. It fits my budget and quite affordable; have never been ripped off. Their service contact can be a little slow but they do have over 500K users.

I have tried other sites, paid and non-paid; for the moment Lumosity has my confidence.)

Thumbnail of user hadiuli
2 reviews
0 helpful votes
October 24th, 2020

It's a ClickASnap. It help earning money for a student. Who want to earn money they're create this account and do earn money

Thumbnail of user bille290
2 reviews
1 helpful vote
November 20th, 2020

I've been playing the Lumosity games since 2012 when I bought a lifetime membership. I've had no problems with anything, and I certainly recommend Lumosity to everyone. Very, very, very fun and challenging!

Thumbnail of user igorm37
1 review
4 helpful votes
April 22nd, 2019

(Not a native English speaker) A lot of negative reviews here, so I have to share my personal experience with Lumosity, to balance out this animosity. First of all, the most negative reviews refer to the issues with the recurring billing where the buyers haven't switched it off on time. Lumosity doesn't hide the recurring billing, however and it's clearly mentioned when you sign up. Now who is to blame here?

As for the games, I've been playing them since around two months 3-4 times a week (regularly!) and feel DEFINITE and undeniable increase in my brain power: I can concentrate better, type quicker, express myself verbally more clear and with less uhms. Also, as one of the reviewers mentioned in his report, I don't feel exhausted mentally after 8 hours of mental work. To say it feels wonderful is to say nothing. The games themselves are also so much fun and I never have to force myself to play them. Rather the opposite is true, and each time I anticipate playing.

Conclusion: when I hear about studies telling that brain games don't work, my brain just laughs, happy because of his increased ability to create great things in my life. If you want to experience a different quality of your being, give it a try.

Thumbnail of user natek6
1 review
5 helpful votes
March 7th, 2017

I had signed up for a two year subscription to Lumosity on March of 2015. Unknowingly the account was set up on auto-renewal for every two years so I was a little shocked when there was a charge on bank statement for the two year price. After very little digging I came up with a page www.lumosity.com/charge where I was able to ask for a refund of this charge. Literally by the time I had filled out the form the refund was back in my account. I'd never seen any company handle refunds that fast. Not only that but while I did have the account open I found great benefits from the training. The games were fun to play yet challenging enough that I could tell they were beneficial. Thanks for the great experience, I will be a customer again!

Thumbnail of user luisc40
1 review
5 helpful votes
January 25th, 2016

I am a professional boxer and I mainly concentrate on attention, and within 2 months of playing attention games my reflects gotten seriously good that I can barely get hit in the ring now. 100 thumbs up

Thumbnail of user brendam28
1 review
22 helpful votes
September 18th, 2014

I just don't understand the negative reviews... Have been on lumosity for a couple years and have had no problems and found their customer service to be good... Asked them a functionality question one time. I find that the site has helped me increase my ability to focus and concentrate and really use it a lot. I suspect it's also helped me recover from an auto accident concussion i suffered. No complaints - I recommend it without reservation for those interested in optimizing concentration.

Service
Value
Quality
Thumbnail of user kayriem
1 review
4 helpful votes
August 2nd, 2016

I play it and my step daughters love to grab my phone just to play it. This is very useful to see how fast you brain can think. Ots great and im planning on doing a project on it.

Thumbnail of user brianf56
1 review
27 helpful votes
July 11th, 2015

I seldom offer an unsolicited opinion but when I saw the reviews posted on your site I decided I would. First, 50,000,000 people use it. That is an incredible number and the quality of Lumosity's program based on this alone speaks so loudly I can't hear what the naysayers are saying. 2nd, Since the beginning of time the almost urgent recommendation from the medical community has been to continue to use your brain for something besides tv or the latest spy novel. Crosswords Soduko, brain teasers are all helpful. But Lumosity offers so much more. Structure, accountability, challenge, and fun. And I've never had any problems with the service. Zero, it's always been 100%

Thumbnail of user joanb26
1 review
7 helpful votes
March 27th, 2014

I love this site. I can really tell that my brain has improved. My memory is much better and I think I respond to everything much faster. Everyone should try this - well worth the few minutes a day I spend. I've been doing this for more than 13 months now and look forward to the daily games.

Thumbnail of user rebeccad11
1 review
21 helpful votes
November 7th, 2014

I love lumosity. My family have been using it for nearly 2 years and my mind has improved incredibly. My word recall is so much better. I've noticed dramatic improvement in my multitasking and problem solving in real life situations. I have also noticed significant improvements in my children's mental alertness (12 and 8) when they do it regularly. Only downside is that the games for mobile devices are too limited. We use the PC.

Tip for consumers:
Not worthwhile if you plan to use a mobile device.

Value
Quality
Thumbnail of user judiths28
1 review
13 helpful votes
June 1st, 2015

I have been using Lumosity regularly for a couple years after receiving chemo and radiation. When I first started I could not remember 3 numbers in sequence, people's names, passwords and some words.
When I use it regularly I notice a huge improvement. I'm up to remembering 18 numbers, 80% of my passwords (if I have not used them in a long time than retreaval is still hard) but the results pay off every day for me. If I take an extended leave from practice I notice this in my daily work. This program has been a godsend.

Tip for consumers:
If you don't practice regularly, 3-4 x week, you may not notice any change. It takes time and practice to retrain the brain.

Service
Value
Quality
Thumbnail of user marlenet
1 review
17 helpful votes
September 8th, 2014

I am an on/off user of this product, think i have purchased the first subscription in 2008, when their prices were a bit steep (i. E. Eur78pa), then again in 2012. I recently got another package at half that price and bottom line is that i have no complaint whatsoever. I was surprised to read all the negative feedback on this product; i don't play their games every day or even week as they'r tend to be a bit doll so i didn't get addicted to them; but i've definitely noticed some cognitive benefits and overall i take it that the monthly price i pay (from the41Eur pa offer) is bearly the price of 1starbucks coffee, so no real worries here!

Value
Quality
Thumbnail of user theog10
1 review
24 helpful votes
July 7th, 2014

Have had an account for 2 years now, have never had issues! It's great!
They release new games, new challenges and recently launched the mobile app. My Android phone runs it perfectly. (It's the first version of the app, there will be more games added soon it says)
I've track my progress, while the numbers say I'm getting quicker with better memory, I've actually noticed a change myself. People's names, driving directions, quick math, I've impressed myself sometimes.
You have to stay at it! I do it 3-4 times a week. Lunchbreaks usually.
If you stop using it, you'll performance will decrease.
Maybe this is where all the bad reviews come from... dumb people!
It will not make you MAGICALLY smarter.
As far as the price, I used to buy video games, $29.99, $59.99, $79.99, play them for 3 weeks and shelf them. Hundreds of dollars a year.
Now that I'm not a kid anymore, $60 a year for Lumosity, is easily justifiable.
You pay for a gym membership for special machines and equipment, but you can't fork over $60/yr for your brain. Oh gosh. I fear where the world is headed!

Highly recommend it to anyone who wants to stay sharp and keep their brain active.

I don't know how it could be a scam, you pay, and you receive a service.
I got my family hooked and we pay for a Family Plan. No complaints.

Thumbnail of user jayd193
1 review
7 helpful votes
December 7th, 2015

I used Lumosity for a year and had no trouble canceling when subscription period came to an end. I'm surprised to see all the negative reviews about auto-renewal. It seems like these people didn't read the terms when they signed up. I really enjoyed the games and found them challenging and Lumosity added new ones frequently. I'm planning to start my subscription again, but while I was doing price research, I stumbled upon these reviews and just thought I'd chime in with a different perspective.

Thumbnail of user joelm67
1 review
5 helpful votes
January 10th, 2016

And in particular one doesn't get a sharper mind by doing mindless things. When I hit a plateau on a game, I look for ways to play or look at the game differently.

Thumbnail of user lilan1
1 review
52 helpful votes
March 2nd, 2015

Honestly, they probably deserve around 4 stars, but since this site seems to be filled with people who don't understand basic concepts- like how to contact a business, how a subscription works, how to use an app-- or even how to write... I want to help them balance these idiotic reviews...

Look, I've used the site for a little bit- I pay for a monthly subscription and have had NO ISSUE bouncing between multiple computers as well as my iPad. Every time I sign in as me- it counts me as me and I can access the full catalog. Do I know for certain that it's helping my brain? Meh, maybe not as much as they say- but certainly as much as Brain Age on my DS did. The games are fun and quick. If you want something to play that may or may not help your brain but will always be working to challenge you- it's a decent product (not a scam... seriously? Do you honestly not know how to delete an app?)

If I had one issue it's that the whole set of games should be available on your iPad- especially for the price which leans towards expensive in my opinion. But other than that I'm entirely satisfied. I genuinely think at least some of the reviews on here are people who the app couldn't help if it wanted to.

People- if a company is legitimately charging you without your consent- file a claim with your credit card, it's not rocket science.

Service
Value
Quality
Thumbnail of user ryanb55
1 review
19 helpful votes
August 26th, 2014

I looked over the reviews on this site about Lumosity and got to say. Please let me sale you a car. If you took 4 sec to read the billing statements before purchasing the product, you would have clearly seen what the billing cycles are, and the options if you choose not to enroll in the monthly or yearly subscriptions.

Has for me, I like this product, I've tried other free apps and for the most part. They tent to be the same mathematical questions, no shapes... etc.

I'm only four weeks into the service and seen improvements with my way of thinking. Now, I and hope no one expects these games to make you a genius, but should help improve daily thinking requires.

Tip for consumers:
Read before you buy, if you want cheap apps, cheap apps is what you get. Life is not free, so pick wisely. But don't be upset if you're expectation are let down!

Service
Value
Quality
Thumbnail of user ahmetb8
1 review
3 helpful votes
February 8th, 2014

Hi;

I bought one year program from Lumosity 2 weeks ago. The games are great but i don't have time for the games. So i wanted to cancel my acount. They paid back my money in 2 days. In this forum; some people says; they don't refund their money. It's a lie. Lumosity is great and has quickliy solved my problem. Thanks for that.

My best regards,

Ahmet id..

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Enjoy brain training created by scientists and game designers

Company Representative

Thumbnail of user samanthay4
Customer Support L.

How do I know I can trust these reviews about Lumosity?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Lumosity?