Lulus

The dresses are very well made; they thought of everything including built in bra is some cases. The try-on feature is an excellent idea; specially, their size do run small, so Do pay attention to the size chart even if it doesn't seem right according to you normal size.

Miguel from customer service gave me back my full refund without any hesitation. I appreciate him for that. It's my first time shopping on the site, some of the clothes worked out for me some didnt. And I was nervous about the returns/ refund because I didnt know the policy's. Will be back shopping at lulu, thanks Miguel! Happy holidays
Phone call date: Wednesday December 13th 9:30am

I ordered a wedding dress and bridesmaid dress. The dress is custom made and they did a beautiful job. Shipping and handling took exactly how long they said it would. I am very pleased to have done business with them!

The shipping was fast, the dressed fits very well and good quality fabric. The try on service is very convenient.

Just received my purchase order and beyond happy that I could not pass up the opportunity to tell everyone! I will admit I was worried about the quality the fit and delivery I ended up purchasing a plan B and C elsewhere so that my disappointment wouldn't be too bad but when my purchase arrived in accordance to the method I chose, my review meter began. As I tried on the piece it blew my mind and exceeded my expectations-
Lulus has just gained a frequent customer! Thank you! Now for the shoes…
Carmen
Queens NY

Ordered 2 items for a summer wedding somewhat last minute. Items arrived to my door (Canada) in 6 days.
Dress was lovely size large and shoes size 7 (fit slightly big). Long story short they were a hit! Will order again :)

I love this store! I came upon it looking for bridesmaid dresses and was unsure if it was legit initially. After some google research, I learned it was indeed a legitimate business so I decided to order and give it a try. I have not been disappointed since. The size guide is extremely accurate and helpful. The clothes fit how they look in the pix, and they are delivered quickly. I'm very pleased. Each piece I've ordered is even prettier in person.

Not only does this site prove great quality purchase after purchase, but they are also stepping up their game recently with a "Wedding Guest" attire tab. They have mapped out exactly what dresses to wear for outside or inside weddings, all without upstaging the bride. I have shopped from Lulu's many times in the past, and also rely on them for a new spring or summer wardrobe, but with the first wedding I've ever attending coming up in October, I was thrilled to find that Lulu's exceeded my expectations yet again.

After horrific experience with Doris Wedding and Hebeos I was so hesitant to order a dress online but Lulus renewed my trust.
I ordered 6 dresses- I'm wearing 2- return the other 4 with easy prepaid QRS code via UPS and quick refund into bank account.
If you order from Doris Wedding or Hebeos you will not be able to return it. Zero return policy regardless of what it says online. Both Chinese companies that are not held accountable by BBB. Awful. Awful. Awful. I'm donating 3 dresses to woman's organization at expenses of $600.
Please see attached photos which are screen shots from email correspondence from customer service Hebeos versus Lulus.

Yes.It's really good and reliable. I have recommended it to my friends.So please rest assured to buy, thank you Lulus.

I have made numerous purchases, mostly shoes and dresses, from Lulu's over the years and have had a consistently good experience with them. They have very cute styles, their prices tend to be exceptionally good, and every order I've ever placed has shipped within a day, sometimes even the same day I placed it. I've only ever needed to make one return, and the process was easy and my refund was applied quite quickly after they received the return.

The food and service was great! We had a great server named drew who was quick and did a great job and was very nice

I had placed 2 orders from Lulu's on consecutive days. The packages shipped, however they never arrived. But not to the fault of the company. They were great throughout the entire process and promptly processed refunds while working with UPS and USPS regarding the lost packages. Their customer service is great and I would honestly recommend. I will order again even though my packages never made it the first time... lol

I can't say enough good things about this site! The style and quality of the clothing are really good, and the customer service has been above average. Twice I needed to call to instigate a slightly complicated return, and both times the customer service agent I spoke with was friendly, helpful and patient. I will definitely order from this company again.

I realized that I had accidentally put the wrong shipping address for my order, so I used their texting service to contact them about how to fix it, as the dress had already shipped, and they were incredibly helpful and nice. The girl who was helping me did everything she could to help and got the address changed. I was so incredibly impressed with how quickly she responded and how helpful she was.

I don't order online much as I've had things come months late and the fit be so unflattering once received but, if you're debating ordering from this site I'll be the one to tell you DO IT. I can't say enough good things about it. I just got a dress from Lulus that I'll be wearing to my graduation and the quality is just mint. I measured myself extremely carefully thinking that it would fit me either slightly too big or small but the size of the dress is exactly as advertised. It also came unbelievably fast, I've never been this satisfied with an online purchase before. A++

I just received my dress today and I am so pleased.
The packaging was beautifully done. The two piece dress was wrapped very nice and they also supplied complementary dress bag! The martial of the dress is very good Quality. I ordered a large the skirt fits perfect on my waist. I'm short so I do have to get it tailored. The top is tight but I also have very big breast. I do wish I could have order a different size for my top and bottom. I might have to buy a size up just for the top. But I will definitely recommend this company!

I had an excellent experience with Lulus; they put me at ease by connecting me to a stylist. Once I spoke to the stylist, which was the same day I requested one, she went over a few dresses with me. I ordered 2, one for the ceremony, the other for reception, & I was SO satisfied with both. I'm so happy with Lulus, their prices, & material, & customer service!

I bought two super cute dresses from Lulu's, one of which I LOVE! The other one didn't really suit me but thought I'd give it a try. When I ended up returning it (from Canada to US) I forgot to include a return slip with it (which was super dumb on my part!). The employees at Lulu's were super helpful and always replied right away. Definitely recommend their products!

I ordered my wedding dress and got a medium. I called and let them know the medium was too large and they sent out a small promptly! Their quality is great, and customer service is even better! So
Glad I chose LuLus for my wedding dress! More than please with this company. Pictured included are the small and medium!

I received my order but the color wasn't quite what it looked like in the picture. They had someone in the warehouse search the products in stock and found the color that I wanted. That and shipping occurred in 24 hours. Free returns, inexpensive products and really great service. Will definitely buy from them again.

I was recommended Lulu's by a bridal shop owner. So happy she introduced me to the company. I am getting remarried in a few weeks and couldn't find a dress appropriate for the occasion. Very small wedding at our house. I love the dress, I am a M/L and I had to get an XL which was fine. Returned the other one and was credited right away. The communication with the company was excellent. I will recommend them from now on and will buy again from them. The dress is beautiful and well made. And the bonus, the dress has pockets and I LOVE pockets LOL Thanks

I had ordered a pair of Free People denim shorts that came in the wrong color/style. I had seen in reviews that this had happened to more than one customer. I called customer service and explained the situation. The woman (I wish I saved her name!) was so patient and helpful. She went as far as to contact the warehouse and have them screenshot a photo of the shorts to her, which she then forwarded to me. We confirmed these were the correct pair and she then also informed me that they were now on sale, so credited me back the difference. I received the correct pair days later. I wish everything was this easy. In a world of ordering online and therefore having more returns that usual- this was such an amazing customer service experience.