Lulugal

I also ordered the coat which pictured a big roll-down collar - badly made, small holes
In the fabric, collar top is at my collar bone, it doesn't even go up the neck! Two other items way too small. Am out $94 but it's still not worth trying to return them. My fault for not checking these reviews first. When you first order, nowhere does it say these items are from China. I guess I will just have to consider it a learning experience!

Placed order for two dresses I saw ad on. Facebook. Placed order Nov. 13,2016. Still have not received them. Attempted to track order to discover they are based out of China. Contacted them on their website. After being told to wait another week I finally threatened legal action. They refunded 60% Dec. 29,2016. I don't recommend doing business. I would give them zero stars if I could. Wish I'd read reviews before ordering.

I bought two dresses from this website. The material is cheap, one fits too small the other too big. The color of one is completely different then advertised. They do not provide a return label. It cost me about 22.00 dollars to return, They only refund 60% of the order. So after doing the bath. I would get 9.00 back. I'm stuck with two ugly dresses. Do not order from this website! You have been warned. I wish I could have googled this website before ordering.

Like everyone I got caught up in the low prices and cute swim suits. They didn't send me half my order and refuse to give me my money back. I'm not sure how that is legal or what recourse I have. For $26 I'm probably just going to call it a "lesson learned". Seriously though, the suit that I did receive is very poorly made and I can't even wear it. Do Not Order from this company!

Would give no stars but not an option. When I ordered I did not realize that it was a company in China. It literally took months to receive the clothing. It was awful. Not finished, nylon tread left hanging all over. Not even wearable. So far they have offered only a 20% refund and I can keep it. Big deal, it cannot be worn as it is not finished. DO NOT order from them you will be disappointed or even ripped off.

I ordered a bathing suit top over 2 months ago which was supposed to arrive in 2-5 weeks but is still not here. Their tracking site is awful and randomly goes down. They won't just refund the money nor provide support to find the package. They told me to call my postal service if I wanted help meanwhile the package isn't even in Canada yet. Stay away! I believe this is a crooked operation and cannot say how frustrating it has been.

I lost almost $200 from this company because when the clothes came they were either too small in the shoulder, two large, and really not at all as classy as the photos.
They have no return policy as when I tried to return for refund they sent me multiple letters saying that the shipping would be to costly back to China. So, I am stuck with five weird pieces of clothing! Don't be fooled by how cute the clothes look on line.

I ordered and paid for a bathing suit 2/7 and haven't heard anything or seen any swimsuit. Oh... they sent me one email saying the payment was received and it went through my bank right away but they won't send me my suit and won't correspond! Beware... you will pay and not get anything! Think it is in China... no grammar and poor spelling... wierd! I learned the hard way. Wished I would of read reviews! I usually do. How are they allowed to stay in business?

My order took 3 weeks or more to arrive, item is cheaply constructed and way too small even though I ordered a larger size than I normally wear. Trying to return item is like pulling teeth. Can't wait to see what it will cost me to ship this stupid cheap shirt to China! I'm hoping to get a refund but don't know if they will deduct a restocking charge or what at this point. Don't bother with this company! Buy American!

Do not order from Lulu Gals! I placed an order over a month ago and have requested a refund to no avail. They claim the shipment is in transit and delayed due to weather - funny thing is - when you use the tracking number provided... it's still showing to be at the facility! Worst customer service and support... and after reading other reviews - not too excited to get the dress due to other customers stating poor quality and cheaply made.

I saw Lulugal offers on Pinterest, I've order a winter jacket XXL; when arrived about 5 weeks later, size was like a S-M, damaged had a huge tear on the inside lining of the jacket, couple metal buttons missing, look counterfeit product, tried to resolve the problem through PayPal, which they wanted me to send the jacket back to China. Estimated price was $52, the jacket price was $55, at the end I would have spend $107 and maybe get $3.00 back... What a waste of time and money!

I ordered a dress for my mother in law for Christmas. It took almost a month to be delivered. The dress looks absolutely NOTHING like the picture on the website. I've been emailing them constantly and now they are telling me that I'm only getting a 60% refund and I have to pay for shipping it back to them. What a waste of my time and money. I will never deal with this $#*!ty site again.

I placed an order that took 64 days to receive. When I did finally get the dress it was way too small (I had ordered one size larger than my normal size), The skirt of the dress was literally sewn on backward and the seams was crooked.
I had contacted Lulugal twice via email with no solution being offered. I ripped the dress apart to use the fabric in crafts.
A total waste of time, effort and money.
I guess there are enough of us suckers to keep them in business.

I received the worst service I have ever experienced on this site. I had never heard of it before, had no idea that everything comes from China, but I learned from my mistake! Shipping took 7 weeks, and each time I reached out to the company they blamed weather as the reason for their chaotic shipping delays. Terrible experience all around and the quality of the clothes is the worst I have seen, unwearable actually and going to charity.Be warned people :)

So I ordered a swimsuit, a pair of earrings and a bracelet. I was so excited... and then I read the reviews. I would have not ordered if I had read the reviews first. I emailed them immediately because I never did get a confirmation email that my order was received. To no surprise, I did not hear a word back. Not even an email. So I waited. 10 days later, my package came, and I must say I was not too disappointed! The bracelet was adorable and I like the earrings. However, they're cheap. I am careful not sleep in them or get them wet. They were as shown in the picture for the most part. The suit I really loved! It was exactly as advertised. I ordered a medium and am typically a size 8-10 in clothes. It fit just fine, not too small as most reviews tend to say. Overall, I was pleasantly surprised.

Wish I had read reviews prior to ordering. They specify FREE SHIPPING AND RETURNS. I tried calling them and only got a message to leave a message - did this 5 times with no response to my messages.

I attempted to return items via their website BUT AGAIN WITH NO RESPONSE TO 13 'TICKETS'.

I ordered two items from them - both in a women's XL - both had sleeves the size of my 8 y/o grandaughter' arm!?! POOR POOR POOR SIZING when the body and sleeves are two different sizes. This tells me they have no idea how to sew!?! DON'T PURCHASE FROM THIS COMPANY!

I bought the dress through PayPal and followed all instructions for return. $33 for return postage and waited several months for a refund. Took a. Dispute to PayPal and lulugal did not reply to PayPal's request, consequently the dispute was closed. Several weeks later the parcel was returned. Apparently. The address does not exist. Seems the name has changed to luluseason.

I have been going around and around with this company trying to return the items I purchaed that don't fit because their sizing is off and the items are poor quality! They have requested pictures of the items I want to return, they have asked for more detail of why I want to return them they have offered a store credit for future purchase. They finally came clean and said that shipping to China was too timely and expensive and offered a store credit again. Now today they sent me am email saying that their domain name had changed from lulugai.com to liligal.com - their poor business practices have caught up to them and their now operating under a new name liligal.

Not in the US... Took 6 weeks to get items... company could have cared less. Horrid Customer Service. Would not give me a refund. Not good quality. 27 email back and forth... told me would give me 20% credit. Because for me to mail back would cost me more than that UGH! Not one redeeming quality. Bad Bad Bad
Buy at your own Risk... You have been worn. Items are not as pictured. WORST company every dealt with and there is a strange odor to the clothes... UGH!

No indication that the items come from China. Web site says free shipping and returns but this is not true. Got 3 dresses, hate them all. According to the company I can pay $35 in shipping to return registered mail and then only get back 60% of my purchase price to cover shipping the garments to me. Not at all what I expected my return situation to be. If you don't return the goods they will give you a 20% or 30% refund but want to give it in store credit WTF? Don't buy from theses people it's not worth the hassle

Don't buy this. The delivery takes forever (from China). The quality is horrible and the sizes are wrong. Worst of all, it's impossible to return anything. They just put you off requesting pictures and bogus information.

Ordered a shirt from them and it took five weeks to arrive. Although listed as my size (it has one small label with the size, but no care instructions or brand name label) the shirt is definitely at least two sizes smaller. The fabric is poor quality and one side of the shirt is pressed and the other so wrinkled it looks like different fabric.So far, I cannot find a way to return it. Don't order from this company, it is a scam.

CHEAP cloth like cheese cloth. Huge enough for me and husband. How was I to know sizes measure for whales? Save your $