Lukalula has a rating of 1.1 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lukalula most frequently mention customer service, baby shower, and tracking number problems. Lukalula ranks 37th among Maternity Clothes sites.
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This dress was beautiful for my maternity photos! The stretchy fabric was perfect for showing off the bump. Yes, it is a rather thin material, but for me it wasn't see through at all, if anything the thin fabric made it breathable and not restricting on the body. The length makes it a bit tough to wear for anything other than a photo shoot or something where you aren't moving around much, but perfect dress for preggo photos!
Ordered two dresses. They did not ship within the stated time. When I contacted them to cancel my order (they're overseas btw) they stalled offering a bogus $7 credit. Then they sent me a shipping number and claimed they could not refund because it had suddenly shipped. When dresses finally arrived 8 days late, the quality is so bad it looks like something I made in my garage. Not worth $2 much less $40
Ordered dress for my wife.
Came after the occasion.
Yet to open and asked for return.
They are giving me options to accept 39$ and dress.
I made payment of 129$.
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None
Do not buy at this site! It's a scam! They canceled my order and never refunded my back despite of multiple emails saying they were going to. Don't waste your time, money and patience with this website! Just don't!
Tip for consumers:
Do not buy at this site!! It’s a scam!!!! They canceled my order and never refunded my back despite of multiple emails saying they were going to. Don’t waste your time, money and patience with this website!! Just don’t!!!!
The email they sent me had my address on it. Saying they sent it to that address. But when I tracked the item, it was only sent to a city. Not a street address, and it wasn't even my city. So it was sent back to the post office! They told me to contact the Post Office gave me a phone number. Which I then called. What's having too many issues with the phone service? Saw I used the link they offered to do it online instead. It asked me for my tracking number. Told me I can't do anything without the tracking number. I found the tracking number on my receipt. Invalid tracking number! Now I want to cancel my order. But I can't because it's being shipped to me already.! Lol Too much of a hassle! Honestly, I feel like I'm getting scammed right now. And i'm never gonna get the dress, especially before my wedding. Guess I'll wait the 72 hours to see if I get a response That's not a generic response That doesn't help me like the last one. Telling me something I already know.
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I bought a dress and a head peace to wear at my wedding. The head peace cost more than the dress. FYI.
Website states refunds are easy however, I confirmed my dress was returned at the end of October 2022. November 11,2022. I was told a refund of almost $64 would be processed between 7 to 10 business days. Now at the 90 day marker, and still no refund. Very dissatisfied. With customer service and their falsely advertised refund process. Would state unless you have the money to just throw away, don't buy from them!
Scam site. They steal my photos from reputable designer brand Reclamation. They have been doing it for years
Products used:
The try steal my professional images for their scam
Do not buy from this website. What I received is not what I saw online. I tried to contact the company to return the dress but received no reply. It's been over 14 days. The front of the dress looks NOTHING like the online picture. The back of the dress on the website has a train and buttons down the back. This dress you sent me, has a zipper, no train and the zipper is broken. ORD-*******
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None
I ordered 3 dresses and only got 2. The 2 that I got were very poor quality and not worth their prices at all. There's no one to contact about returns or refunds either. They don't have a phone number and the emails come back as "non deliverable."
I made a PayPal and credit card dispute bc I got ripped off!
DO NOT BUY from this company! Its a Chinese scamming company!
Tip for consumers:
Scam site from China.
Products used:
None. Poor quality.
I received my order. Dress was bigger than I thought, but nice. Dresses were great. But I ordered a mommy matching daughter outfit and only received my dress. Not the baby. The emails are answered every 2 days so I resend my emails because that's ridiculous. It has taken 2 weeks for them to comprehend or understand my simple clear English. I stated my dress came in and baby dress did not, even took screen shots and drew arrows to words matching baby dress in the description. They emailed and said sorry I'm not happy and can send back for half a refund. WHAT'S THERE TO SEND BACK?! JUST please send the damn baby dress. I got half my order.
I tried to look for maternity dresses in the internet and the items on this website occupies almost everything when you search. I have ordered even with large amount of shipping just so i can receive the item but the item was not sent because it is out of stock and only sent a headband which is not even close as advertised that cost me $90. A TOTAL SCAM. DONT BIY
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THIS IS A SCAM. They did not inform me that the item is unavailable then ship a single item costing me so much in the shipping. I am asking for return and refund and they have not gotten back to me.
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I did not use any as I have ordered 3 products but only the headband came. I would like to return and refund the item that’s why i did not use it.
This website is a scam! Don't waist your time, I ordered a baby shower dress a month ago! MIND YOU I PAIED $60 & Never received the dress, updates or a confirmation number! I tried to contact them and no one will respond to me! I tried to request refund and it don't let me move forward with my request they won't give me my money back! I tried to cancel my order and it tells me i haven't placed an order yet! Don't waist your time or money on this site! I'm very disappointed! SCAMMING WEBSITE
Tip for consumers:
DONT USE THIS SITE !! It’s not worth your time or money!! It’s a SCAMMING WEBSITE!! Please don’t waist your money like I did !!
Ordered two dresses. They did not ship within the stated time. When I contacted them to cancel my order (they're overseas btw) they stalled offering a bogus $7 credit. Then they sent me a shipping number and claimed they could not refund because it had suddenly shipped. When dresses finally arrived 8 days late, the quality is so bad it looks like something I made in my garage. Not worth $2 much less $40
Worst experience on this website. I paid some swimsuits without receiving any notifications of payment or purchase. I have been emailing them since and they won't pay me back
Have waited weeks for my maternity dress had to get a different dress for my shoot. There tracking system says it's been delivered and never received the item. Tried contacting through there website and it won't let me submit a ticket. My tracking information they emailed me with does not work on there website. I had to try and email them. I paid over 100 dollars and receive nothing. Do NOT order from here! It is a scam!
This company stated that they will accept returns if you are not satisfied with your item. However, you will need to email them to request for refund. When I did that, they did not offer the refund and offer a voucher for 28% of what I pay for and told me to keep the item. It took two emails to get a response and it was very unprofessional. I would stay away from buying from this online company.
Tip for consumers:
Do not buy from this online store.
Products used:
No
I ordered 3 different dresses- one of which I never even received (got an email a week later it was sold out) the other 2 that I finally received after 3 weeks were nothing like the pictures and not quality dresses at all. After contacting customer service to get a refund they stated I would have to pay to ship them back which I agreed to. The address they told me to ship them to I did and sent them the tracking number saying they had been delivered and now they are telling me they were sent to the wrong address and they cannot refund me. DO NOT WASTE YOUR MONEY
Products used:
dresses
Unfortunately I made the mistake of not reading reviews first! I received my order and it looks like I could of gone to spotlight amd sewed some curtains together and being a maternity dress it didn't even fit over my baby bump when I emailed asking for am address to refund the dress they offered me $13 and to keep the dress (I paid $65) after telling them I'd rather a full refund as I will get no use out of the dress they never replied to my emails!
Tip for consumers:
Just don't use it they are just a scam
Products used:
Dress
Got 5 dresses from they for a photoshoot. Nothing looked like what it was on the pictures. Quality is so cheap, sizing just irrelevant and then they try to make you keep the items anyway. Still waiting on a refund but I doubt I will get it. Just don't make the same mistake as me and don't buy from that site.
I wish I could give this company zero stars. Absolutely garbage clothing, horrible quality and takes an extremely long time to arrive. Returns are beyond painful, they do not answer emails for two or more days and delay in providing their return shipping address (I am still waiting on "customer service" to give me an address to send back the package. They delay and delay, most likely to claim that you did not return the clothes within the allotted time frame. What a joke.
I have purchased this dress from the lukalula website where the dress did not fit me properly and wanted to return. They only have point of contact via email and the customer support is so disappointing and unsatisfactory. They are asking me if I could keep the dress and they would give me $20 for the dress that I purchased for $75. And each day they send one email with bargaining the refund amount and not taking back the dress.
Products used:
Maternity dress
I didn't want to put one star... they took my money never gave me my order & I went through PayPal to have action against them & basically PayPal didn't get my money back & said it was my fault. So I lost out on money & maternity dress for my baby shower & PayPal is horrible as well. Please watch out before buying anything from here they should be shut down it's a SCAM!
Tip for consumers:
I didn’t realize it was international & had different emails from China. Be careful with international purchase & PayPal can’t help!
Products used:
Wanting a maternity dress
I have been sending you emails from last 2 weeks no reply can you let me know where is my parcel or I have to contact someone else to make sure I have not wasted my money in scam. I didn't get any confirmation of my order and now no reply. Very bad
So I received my order today and I am beyond utterly disappointed. This piece of material is nothing like what the photo looked like at all, it looks like someone made the dress from a curtain. I paid almost $100 for the dress and shipping for my maternity photo shoot and this is terrible. The quality of the fabric looks like it cost $2 to make.
DO NOT spend your money with this business.
Tip for consumers:
Just don't buy from this site
Products used:
I won't be using the dress I purchased as it looks like a curtain from the 70s
This may be the first time I post a review about clothing and I'm doing so because of how disappointing my purchase was. The dress I got fit HORRIBLY. I ordered the size I normally wear and the dress was suppose to be a body hugger and compliment the baby bump… and let me tell you, ain't NOTHING complimenting about this dress! I actually laughed as I put it on. I'm not sure who these nursing bras were made for, but it definitely isn't a medium sized person. Do not waste your money on this site.
Tip for consumers:
Just don’t do it
Products used:
Dress and nursing bras
This website is a major scam! TI ordered two dresses only received one which is made of the cheapest fabric and looks nothing like the picture. I havent receive an answer from them at all as to when my second dress will ship. It has been over a month and nothing. Their customer service sucks. If you ordered through paypal the best thing to do is place a complain thru there.
I wish I would have seen these reviews before ordering from them! If I could give any advice it would be to stay far away from this site. The dress I received was terrible and not at all what was pictured on the site. When I asked for a refund, they basically offered me everything BUT a full refund. $20 voucher and I keep the dress, then $17 refund and again I keep the dress. I paid over $70 including shipping for something that looks like a flat sheet with some lace on it. Why the heck would I want to keep it?! Terrible product and even worse customer service. Do not waste your time! I've added pictures of the dress I ordered and what I received as reference.
Tip for consumers:
It says on their site they offer a full refund but they do everything they can to not give you one. It also states on their site that you only pay for shipping once, but you have to pay to have I sent back to them WITH tracking which will cost you double what you initially paid for shipping.
Products used:
None
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