• L'Oréal Paris

2018 CUSTOMER CHOICE AWARD

L'Oréal Paris

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Overview

L'Oréal Paris has a rating of 3.41 stars from 320 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with L'Oréal Paris most frequently mention hair color, good quality, and long time. L'Oréal Paris ranks 2nd among Anti Aging sites.

  • Service
    59
  • Value
    66
  • Shipping
    54
  • Returns
    50
  • Quality
    68
  • No refund
  • Free shipping > $25
  • Yes
Positive reviews (last 12 months): 54.5%
Positive
6
Neutral
0
Negative
5
15
See all photos

What reviewers want you to know

Positive highlights

  • I purchased hair color and hair dye from the site.
  • Great Product and Quality, especially like eye shadows and creams. I really love this brand forever...
  • 2018 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate L'Oréal Paris?
Top Positive Review

“Internationally popular”

Adam D.
1/3/24

I know it is only a mass market brand around the world and some people might have different opinions about their products but it is very possible to like them. Their deodorants, face products, hair creams and conditioners work very well, also affordable.

Top Critical Review

“The mascara flaked”

Beverly B.
4/20/24

My preferred brand of makeup is usually L'Oreal. I purchased this mascara a few weeks back. I utilised the package that I had opened to go to the Mother's Day event. The mascara flaked off while wearing it. Little flecks dropped under and into my eyes which caused discomfort and made me very unhappy. I will not apply this product again and have discarded the remains. This was the non-waterproof formula.

Reviews (320)

Rating

Timeframe

Other

Reviews that mention popular keywords

hair color (16) great product (6) makeup products (3) quality products (4) loreal products (4) loreal cosmetics (3)
Thumbnail of user angiez10
2 reviews
1 helpful vote
August 12th, 2018

Your shampoo and conditioners make my hair really dry and not completely washed. What I like are your hair colors. I've used some of your makeup I like some of them. Only thing I haven't try are your skin products.

Thumbnail of user firaols
2 reviews
1 helpful vote
December 29th, 2020

I love all the products from L'Oreal! They have some of the best drugstore makeup that outweighs the performance of luxury makeup.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bradyh60
18 reviews
4 helpful votes
September 21st, 2020

I bought Loreal Paris shampoo and conditioner, which will help minimize hair loss, as I heard from my friend. But after a couple of weeks, rather than seeing changes, it increased. I stopped using this product.

Thumbnail of user daisys83
2 reviews
2 helpful votes
May 11th, 2020

I didn't like Loreal. My mom always uses the cosmetics of this brand. I tried it a few times but it is poor quality for me.

Thumbnail of user severined1
14 reviews
5 helpful votes
August 25th, 2020

Loreal Paris is a very good product. Naturally beautiful color, with good results. Pls, keep it in stock always.

Thumbnail of user ajaoy
2 reviews
0 helpful votes
February 21st, 2021

Love this product especially the skin care products very good makes my skin smooth moisturized and glowing

Service
Value
Shipping
Returns
Quality
Thumbnail of user janeth234
1 review
0 helpful votes
August 3rd, 2018

I use the Loreal Visible Lift foundation. The product is great, however after using half
The bottle, I have to buy a new one, because the pump does not work properly. The customer service rep I spoke to this morning said there's a lot of people who have complained about the same thing. Why not save yourselves money, and help the environment by not putting all that extra plastic on your bottles. It obviously is not
Working for your customers. I could only rate this product three stars due to the money
It's costing me to buy it so often. I will shop around if it's not fixed. Product is a five otherwise! Thank you, Mia

Thumbnail of user elvirab10
2 reviews
0 helpful votes
July 7th, 2019

Che dire della loreal una marca eccellente e ottimale e diciamo che per quello che vale anche i prezzi suono buoni pero si deve anche dire cje ci sono lo stesso degli. Ottimi prodotti a miglior risparmio

Thumbnail of user nicop7
61 reviews
129 helpful votes
April 11th, 2019

L'Oreal's hair care products are very average. I haven't noticed much of a difference in any aspect of my hair.

Value
Quality
Thumbnail of user michels40
1 review
1 helpful vote
September 3rd, 2019

Id like to pick upp the review on a one profuct of this mark
My skin is combination oily, so I don´t think it will be for me, but it really looks lovely on you. The claims regarding coverage (full vs medium) can be a little strange sometimes, I have had medium coverage foundations that offered much more than the high coverage ones

Thumbnail of user annas226
9 reviews
6 helpful votes
July 5th, 2017

L'oreal is famous for its various reliable products from hair colours to shampoos and i must say i have heard pretty comfortable reviews about its products from the people around me including my family members though i donot have much experience on my own only once on a shampoo and it was a good one. But there is one thing which irritates me the most that people buy stuff only because they are impressed with the brand name without the proper knowledge about it and they often suffers due to their lack of knowledge.\

Thumbnail of user bentleyr
2 reviews
0 helpful votes
May 28th, 2019

I've tried their products. The quality is okay. Especially I like their eyeshadows, the color palettes are great.

Service
Value
Quality
Thumbnail of user gytisg
3 reviews
0 helpful votes
May 28th, 2018

I had used L'Oreal shampoo and conditioner. And the result was okhay. Reasonable rate. Specially for straightening hair.

Thumbnail of user bettyn39
3 reviews
3 helpful votes
December 12th, 2018

I love their catalog of colors and cosmetics. However I would like to see more african-american, latino and asian models on their products. We need more diversity to see how the products can be used in different types of skin!

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About the business

Find The Best Makeup, Hair Care, Hairstyling, Hair Coloring, Skincare & Anti-Aging Products On The L'Or̩al Paris Homepage. How-to videos and makeup tutorials.

Business Attributes

  • No refund
  • Free shipping > $25
  • Yes

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