• L'Oreal Canada

Overview

L'Oreal Canada has a rating of 3.8 stars from 16 reviews, indicating that most customers are generally satisfied with their purchases. L'Oreal Canada ranks 337th among Cosmetics sites.

  • Service
    3
  • Value
    4
  • Shipping
    3
  • Returns
    2
  • Quality
    4
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
See all photos
How would you rate L'Oreal Canada?
Top Positive Review

“Long lashes”

Susy L.
5/28/21

The mascara million lashes (if I am not mistaken), the one in a green tube, isgreat. It makes lashes really nice and long.

Top Critical Review

“Ruined my hair”

Debbie S.
3/8/21

I received a sample box of #600 neutral light brown from toolbox circle and was so excited to try it. Big mistake! I already had light brown hair and after following the directions exactly, my hair turned DARK BROWN. I can't believe his dark my hair turned out. It will take me years to get back to light brown. I will never use L'Oreal again!

Reviews (16)

Rating

Timeframe

Other

Thumbnail of user carad42
1 review
2 helpful votes
June 29th, 2020

I always use this product when on sale. Have always had great results. But this time while it was on I notice a purple hue to the dye. I was curious but waited and when I rinsed it out my hair had a purple tinge to it. Wow, checked the box again to make sure. Yes it was the one I bought. Was talking to my mother and she said her hair turned purple and saw my sister and she said you will never believe what happened. I got the box out of the trash can and she said that is the same one I bought at Shoppers near my house. How crazy is that. It been a week and the colour is fading. But skeptical on buying this brand.

Thumbnail of user barbm82
1 review
0 helpful votes
October 14th, 2019

I have used you night cream for years and now all of a sudden it is scented! I do not see anywhere on the box where it has changed to scented. I have 3 jars of this cream that I can not use as I get migraine headaches from scented creams! I am very unhappy about this!
What should I do with all of this cream I can no longer use?

Thumbnail of user sharh1
1 review
1 helpful vote
July 4th, 2016

I have used Preference L'Oreal for about 20 years. So disappointed they have changed my colour twice in the past year or so. I likely will be switching to another brand. I use Med Auburn. The new tube is a complete waste - goes in the garbage.

Thumbnail of user betm1
2 reviews
0 helpful votes
February 11th, 2016

I purchased Loreal excellence crime long lasting grey coverage about 3 weeks ago. I applied it according to directions and within 7 minutes it started to smell highly of perm solution? The smell got stronger and stronger then at 12 minutes my head started to burn really bad and by then the smell was so strong it was burning my eyes. I immediately washed it out of my hair. I ended up with some stabbing on the top of my head even though I started at the top back part of my head.
Try and reached customer service they waited 14 minutes before my call was answered. No email contact on their web page.
No resolution to why it smelled so badly of perm solution other than it has ammonia in it. No resolution as why it was burning my head so badly, other than it was kind of my fault for having my scalp and my hair? I do not have dry scalp, dandruff, or used a product from anyone in over 5 mths...
I was looking for answers but I suppose they don't want to be sued. They did offer me a coupon for 15$ which was great not likely that I will use this product again though.

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About the business

Discover groundbreaking, high-quality products from L'Or̩al Paris, expert in head-to-toe cosmetics from hair colour & make up to skin care & Men's grooming

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