LongHorn Steakhouse

Very good food. Orders are always correct and very rarely a minor issue to even bring up.

Good Job!

I took my family out to eat at Longhorn Steakhouse in Wilmington for my son's birthday. This wasn't the first time we've been here and most of the other times have been all right for the most part. However, this time was completely horrible. I have a large quantity in my family and extended family. This night we had around 8 or 9 of us dining. I normally don't complain much unless exceedingly deserving. Hence the reason for this review. As I stated we spent quite a bit of money there, but let's get to the point. The food was not completely terrible. As a matter of fact, at least half of it was pretty decent. However, our server, according to the receipt Nicole G. Was very rude. I, along with a few other in my party would watch her go to other tables of hers and be polite, smile and hold conversations like she appreciated their business. This wasn't the case with our table though. Even though we were at 2 tables beside each other, she not once seemed to care about us being there, we had to continuously ask for refills or items. She didn't smile one time, and when asked a question she got attitude and rolled her eyes at me. It seemed we were a complete bother to her. Don't get me wrong, I too work in the service industry and we all know sometimes people just have off days, but this was beyond dis-respectful and quite honestly disappointing. I know she could have a better attitude, because we saw it firsthand with many others. Our family was treated like dregs of society though. On a special occasion at that? This was one of the worst meals and experiences we've experienced. Also, even though undeserving, we still tipped rather well. That's because, some people don't realize this, but servers and bartenders are paid a wage below minimum due to the difference in tips (which is most of their pay). After leaving the tip, the server mentioned not only had the nerve to grab the tip, while we were still sitting at the table (beyond rude, but seems she was going for that all night), but she also took my receipt I asked for. I had to wait to talk to the manager on duty to get a copy of my receipt again, which is why I had to submit a duplicate. Thanks for eliminating one of my dining choices nicole, next time I believe we'll accept a 2 hour wait time for somewhere that actually appreciates our business. I will say this though, I never caught the name, but the lady manager on duty at the time, along with most of the rest of her crew were wonderful and friendly people.