Lone Wolf Ranch Pets
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Lone Wolf Ranch Pets

How would you rate Lone Wolf Ranch Pets?
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Missouri
1 review
1 helpful vote
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Dogs love this food
November 6, 2024

14 yr old dog has been more active and seems like her achy joints are better.thank you for this food. I do wish it was a bigger bag as my two dogs fight over it.

Date of experience: November 6, 2024
Texas
2 reviews
1 helpful vote
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Customer service is beyond bad
February 7, 2025

I ordered 6 bags of dog food and it was delivered to the wrong address which is not the fault of Loan Wolf but it is their responsibility. I filed a clim with the shipping company immediately (by the way they are known to steal the packages they deliver). It has been over a month and 4 calls later each promising an email confirming the refund as well as a full refund for the order and there is absolutely no action on the promise. 4 x! Todays call ended with an email with an RA# - which i was told was an error but the refund email was coming. She said she was unable to stay on the phone while i watched for the email (keeping in mind the wrong one came immediately) and stated she was not responsible for how the internet worked and ended the call. Needless to say i didn't get the email or the refund that was promised in 20 minutes. I can't tell u anything about the food but i am pretty sure that is not a company you want to buy anything from.

Date of experience: February 7, 2025
Zoe B. Lone Wolf Ranch Pets Rep
4 months ago

Hello Lori. My name is Zoe, I am with Lone Wolf Ranch. I would like to apologize on behalf of Lone Wolf Ranch for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. I have forwarded your comments to our Customer Service team so we may better our customers experiences in the future. I would like to escalate your review to our Customer Relations Team so that an agent may provide you with personalized care and ensure you are fully refunded. Please email me at zoe@lonewolfranchpets.com. I look forward to hearing from you soon. Have a nice day.