LiveCareer UK has a rating of 4.6 stars from 191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer UK most frequently mention customer service, cover letter, and new job. LiveCareer UK ranks 11th among Career Advice sites.
He was amazing! And you can tell he knows his job well.I never knew I could get assisted with my subscription issues. Very impressed.
Extremely dissatisfied No reminders, no updates - Just only you get to know your bank account deductions without any detail being added to the email. Even they don't bother to explain for how long the subscription is. If you contact agents they just listen all and end the chat.
Thanks Juan. A complication due to account held for my daughter but payment details in my name. Resolved simply. Good communication and professional approach.
The site presented me with all the necessary tools to create a professional CV, which helped me to succeed in gaining the job I was looking for. I would recommend to anyone looking to prepare a high quality CV.
Hi James C.,
Congratulations on your new job! Thanks for recommending our site to others. Best of luck in your new career.
Best regards,
Anna
LiveCareer
I needed to write out a CV and decided to use the templates on this site. I spent half an hour filling in all the details. When I tried to print out my CV or send a copy to my email - I discovered this wasn't part of the free service and if I wanted to actually use the CV I just written out I would have to pay a subscription. Total scam. This site was a waste of time, don't use!
Tip for consumers:
Don't
Hi Chris S.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great service and customer satisfaction. We take all feedback very seriously. It will forwarded to our Marketing team.
Best regards,
Anna
LiveCareer
After completing my CV I was informed of a £2.95 fee for using the service and so i progressed carrying out the procedures into paying them and was met with a further bill of £18 per month and was angry as it just after giving my detials away it poped up. I went straight to the help button and got speaking to a employee named Edgar Rangel who was most helpfully and helped rectify the situation and was most polite! #givehimaraise
Hi Michael,
We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with Edgar. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer
Had to cancel my subscription & was delt with by marcos sostre figueroa who was very polite & helpful & delt with my request Quickly and efficiently & would definitely recommend your site to others. Kind Regards S. Begley
Hi Susan,
We are thrilled that you were delighted with how Monica was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I wanted to cancel my account but couldn't find how to. I spoke on live chat to andreas coria and he was brill. Went out of his way to find the right account and cancel the payments. Couldn't ask for more well done
Jessica p. Thank you so much for this review. We are glad that you were pleased with our service and with how easy was to terminate your service. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
Best Regards, Livecareer
I needed a recent updated CV but didnt know where to start. This site is so easy to use and even gives you helping guidlines along the way.
As a result of using the site i recieved a job interview within a few days and secured a new job within 2 weeks
Thanks
Hi Sarah G.,
Congratulations on your new job! We are glad to be of help. We wish more success in your new career.
Best regards,
Anna
LiveCareer
The platform itself is pretty good especially for pre-defined content to be added in a CV or Cover Letter. I used some of the content proposed. I had small problems with text format after generating the CV in pdf/doc format, the text doesn't always correctly fit in the expected format in all of the templates. Also I wish I had a broader variety of Templates. Anyway, it helped me serve my purpose, I generated a nice CV and Cover Letter.
As everybody below, I too forgot to cancel my subscription and got charged more for what I really used but upon chatting with Customer Service representative Marcos Sostre Figueroa, I managed to get a refund.
5 Stars for the Customer Service and 4 Stars for the platform itself.
Hi Claudiu,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.
Was charged more that what was said and when i was told it would be refunded it wasn't. They said they would cancel my membership but the next month i was charged the same amount again.
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. Please be on the lookout for a private message from us to obtain your account details. We are here to help!
Thank you!
Do not use different emails you will be charged twice and check your subscriptions that's a huge charge. The company is very supportive if you make errors they will refund but in 14 days.
We appreciate you sharing your experience with us and we regret to hear that you received two charges from us, we’d like to help you address your concern so you can have a great experience with us, Jacqueline.
Shortly, you will receive a direct message so we can look into what’s happening for you.
Great way to put together a strong CV. Quick, easy and very professional. When recruitment agencies keep commenting on your CV mock-up. It can't be a bad thing.
Hi Adrian S.,
We are so happy that hat you found the site and service helpful in your job search. We wish you all the best!
Best regards,
Anna
LiveCareer
The website is easy to use I didn't see it state that their would be a charge at the end when i built my cv but I had spent over an hour on making it so I didn't want to lose what I had made but it was a good price anyway
Hi Ryan,
Thank you for your feedback and for sharing your experience with us. We wish you the best of luck in your job search.
Easy to use templates, which enabled me to gain employment.
Used live chat to cancel my subscription, Bernie was most helpful.
Pleasurable experience with Livecareer!
Hi Julie B.,
Congratulations on your new job! We are glad that you had a good experience with our site and customer service. We wish you all the best!
Best regards,
Anna
LiveCareer
I got a good guidance frome live career customer service and had a great talk and quickly solve my problem...but the waiting time is too long to contact eyy person
Hello,
Thank you for your review. We are always open to new suggestions on ways we can improve, and your feedback helps us do just that!
LIVE CAREER ARE SCAMMERS! I used the site once, gave my credit card details for a ONE OFF payment and I have now realised that they have been charging me monthly for the last 7 months! I have contacted them 6 times through their email on the site and the enquiry forms and they still haven't responded to me!
I cancelled my account with them in April after I realised they took another payment AND I emailed them advising they did not have permission to deduct any more money TWICE! BUT they have CONTINUED to charge me even though I NEVER signed up to a subscription! No terms and conditions warning, no nothing! I have sent another email today advising to refund the money charged ILLEGALLY or ill be going to the authorities and I still haven't heard back. Ill give them one more day.
DO NOT USE THIS COMPANY! THEY ARE SCAMMERS!
Hi Desiree,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that the previous representative cancelled and refunded the $34.95 on November 21 via email. I also issued additional 4 full refunds of $34.95. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues.
Best regards,
Anna
LiveCareer
The site was very professional and helped me make a bespoke CV. I had 4 job offers within a week. I am now happily in the job of my dreams. Many thanks I would strongly recommend your services.
Hi Michael S.,
Congratulations on the new job! We are so happy that we were able to assist you. Thanks for recommending our services and best of luck in the new position.
Best regards,
Anna
LiveCareer
Excellent range of templates to choose from, auto prompts make it a very easy process to follow. Customer service is also excellent, highly recommended
Hi Gillian,
We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our resume builder. We take feedback to heart because it changes how we do things. In fact, we rely on it to continually improve our customer’s’ experience.
Avoid avoid avoid________a scam. They offer you free services, but secretly charge a monthly subscription. Business in the 21st century should be better than this!
Dear Jon,
Thank you for your comments.
The free account is the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. At this time we offer free text (. Txt) download of your resume, but if you want to print a resume to bring to an interview, email your resume/cover letter, or download a professional looking resume then you do need a subscription.
Jon, regarding our monthly subscription -- we make every effort to let our subscribers know of this auto-renewing feature. We have it in print when you subscribe and we even e-mail you those details when we send your payment confirmation. We also inform you of the many ways for you to unsubscribe your accounts – either by telephone, live chat with a LiveCareer representative, or by e-mail. If you do not want to use any of our customer service options that we’ve listed, we also have a cancellation feature right on our website.
If you have any questions regarding your subscription our customer service team is available on our free phone number (44) 800-756-3741; representatives are available Monday-Sunday 9am - 9pm GMT or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.co.uk
Best Regards,
LiveCareer
Great service, very easy to use and no problems at all in cancelling the monthly deposits if you no longer require the service. I would highly recommend, Thanks guys
Hi Michelle C.
Thank you for that awesome feedback. It is great to know how you feel about our Customer Service and how our program and product interface are easy to use. We strive to deliver to you what we do best.
Best Regards, LiveCareer UK
Great assistance. She was good in communication and she didn't waste my time to the point. She also provided a great counter offer but I didn't need subscription right now.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
The CV I created with them caught the eye of a few potential employers as well as my current employer, and when I had a problem they were able to solve it within a couple seconds, friendly customer service, and would absolutely come back in the future if I had the need.
Hello Jamie,
Thank you so much for sharing your excellent Customer Service experience. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer.
Thanks for the feedback, it's very important for us.
Best Regards,
LiveCareer
Excelent guide for doing my CV for the first time! Very helpfull and straight to the point with examples for skills and job activities. THANKYOU! I couldn´t have done it without your help.
Hello,
You made our day with your review, thank you!
I re wrote my C.V. with the help of tips from your company and got the first job I applied for it was amazing but my C.V. was a lot better.
Thank you so much
Hi Martina D.,
Congratulations on your new job! We are glad to be of help. We wish you all the best!
Best regards,
Anna
LiveCareer
I had an billing query which has been very fairly resolved by the company. The CV building facility was very useful and I would recommend this product.
Hi Gem,
Thank you for your feedback and for sharing your experience with us.
They have deducted the amount from my account without prior notice. This is a clear fraud. Don't trust them and the number they have shared for customer support is switched off.
Tip for consumers:
Don't pay to them
Products used:
Nothing
We apologize for any inconvenience this may have caused you. We'd love to take this chance to explain some misinformation about our services.
Our subscriptions are auto-renewing, as we have a continuous billing feature that charges the credit card on file after the 14-day trial expires and every four weeks afterward unless they choose to cancel the subscription beforehand.
If there was no cancellation request sent before the trial period, the account is enrolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas like our plans page, the payment information page, and lastly, on your welcoming email, which confirms the 14-day trial purchase and a detailed overview of your new subscription.
For more information, please refer to our Terms and Conditions page: https://www.livecareer.com/terms-of-use.
We hope that this clarifies any confusion. Please get in touch with our Customer Service Team for immediate assistance and cancellations using the link provided below.
https://www.livecareer.co.uk/contact
Thank you for getting in touch with us!
The online CV builder that’s so easy to use!
From students or entry-level job-seekers to experienced leaders, our CV builder offers a fast and easy way to create a CV. With pre-written bullet point examples across several industries and recruiter-approved templates, Livecareer enables users to download a polished and professional resume in minutes.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger CVs, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class CV and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.