Lighting New York

Buy here all the time - I am a builder.

Staff is always available for chat - prices great and items always packed well.

My items arrive fast. No problems with this company at all.

Selection of front door wall lights is unreal HUGE! Took me hours to go through them all. Awesome!

We purchased many different items from several different mfg and, across the board, it was hard to beat Lighting New York's prices. Jean Marie was exceptionally helpful and patient and, if she is representative of customer support in general, you want to use this company!

Ive replaced all the light fixtures and ceiling fans in two houses in the last seven years. These people are outstanding. They are professional, knowledgeable and easy to work with. On the single occasion that I had to return free a defective product, a ceiling fan, they were prompt and attentive. The 110% price match guarantee makes using Lighting New York the obvious choice.

I ordered 2 lights and returned them within a day because I found out they contained substantial levels of lead and were being discontinued. After nearly 2 months they never credited me back. When I called to confirm they received the lights, they said they did ( within a week of the return).I asked why haven't I received a credit. A very defensive customer service lady, talked over me and nervously said "the money is in your account"
I told her I did not open an account. Her reply was 'an account was opened when I ordered the lights'. Obviously without my permission.
Keeping the returned products and my money is illegal in my book. BUYER BEWARE
Check the reviews. When you have a substantial number of 1 or 2 stars then only 5 star puffery stating the exact opposite of the negative reviews, my guess is a bunch of their friends manipulating the reviews. The day after the call to customer service, I got an email citing a refund.

We bought some outside lights which unfortunately was not compatible with the dimmer we used (Lutron). I had messaged Lighting NY. Melissa Mitchell was the Customer Care Advocate who responded to my email. She emailed the manufacturers and kept following up with me. She suggested that we contacted Lutron and even after that, she still followed up to make sure our issues were resolved. She also said we could return the items. We love the look of the fixtures so we just decided to keep them. I don't think I have had a customer service rep followed up consistently as she had. Usually I am the one who contacts companies and you may or may not hear from them. She is amazing! Bec of the attention to service of the customer service rep, we would def keep Lighting NY for future needs.

Spent over $5,000 on lights & ceiling fans for new construction. Explained in advance that I would not be able to return within 30 days because the house is under construction in another state. I was assured "won't be a problem." LIES! When I needed to return 2 light fixtures worth $600 total in order to order 3 different lights worth over $600 -- and returned fixtures were in UNOPENED boxes -- they refused. I went to management -- no help. I AM SORRY THAT I GAVE THEM MY MONEY. RUN AWAY -- THEY LIE!

I needed a replacement driver for a WAC light fixture and was going through various people answering phones and frustrating delays with the lighting store where I purchased the fixture. I decided to go straight to WAC and, boy, am I glad I did! A quick phone call with a friendly, knowledgeable customer service agent and the part was ordered! I am so happy I went to the "source" instead of messing around with the intermediary lighting store!

These guys are the best. Pricing, service, availability to help. They are my go-to for lighting. They are always available (at least whenever I live chat) and are so quick to respond.

I was sent the wrong item and was on a strict install timeline. I tried to reach them for 24 hours for a fast resolution, and after wasting a lot of time, they told me to call back next week. Very frustrating, will never order from this company again.

Navigation from the advertisement to the linked page to the product page to the correct size product page was not obvious. I had to look up the product on the manufacturer site, capture the product code for the correct product version and search for that on the LNY site. I almost purchased the wrong size.

Chat pop-up kept getting in the way. The 'x' to get rid of it should not require a hover over the unwanted prompt. The prompt should not get in the way of the purchase process. Chat is supposed to help, not annoy.

"LED lamping" was misleading. Had to drill down to the specs to confirm that the fixture has a standard medium/Edison socket for any bulb that meets the wattage / heat limitation.

I was provided the opportunity to bid on an item. It was accepted less than an hour after I made it on a Sunday. If I receive the item I will definitely try to see if I can get other deals.

They have a very strict return policy and do not try to go above and beyond given these unusual circumstances of these times. My husband and I tried to be ahead of the game given all the COVID delays and ordered lighting in advance - it took our contractor more than 2 months to start due to all the COVID delays. We spent $2000 with them and wouldn't even CONSIDER giving us a credit or anything when one of items didn't work for our space. VERY DISAPPOINTED and I wont be purchasing anything from them in the future

Had a quick question about the fixture and it was answered by email almost immediately with a great price on the fixture and easy to check out. Not our first fixture from Lighting New York and we are definitely happy with this company and their service

Please read the risk-free return policy carefully. You cannot test the product. Once you test it - to see if it works or to see if it works in your space - it is considered "installed" and is non-returnable. The light fixture I purchased does not produce enough light with max wattage. It was like a night light. Completely disappointing... as was the customer service. Don't make a purchase unless you are 100% sure. Go to Home Depot instead!

Lighting New York is an online "supermarket" for lighting fixtures (ceiling, wall, desk, etc.) made by a wide variety of companies (see "Shop by Brand" for a list). They also offer some other household fixtures, such as fans, mirrors, desks, and other furniture. In addition, they apparently have human consultants available by "chat" seven days a week, to assist the shopper in finding a particular type of light fixture, etc. (I haven't used this service).

Before visiting Lighting New York's website in February of 2011, I had searched for several weeks to find a pendant (hanging) light for a stairwell that would be easy to pull down (to change the bulb) and then pull back up into position. I finally found one made by Kichler that I liked, and placed my order via Lighting New York (the Kichler website automatically linked to Lighting New York).

Pros: Lots of different lighting fixtures available for review. The account information page is well organized, and the "Order History" section provides a link to a detailed history of each item, from order through shipping. The fixture I ordered arrived in perfect shape, and worked perfectly when installed.

Cons: my particular order "hung" in "Processed" status for 14 working days, after which I sent an email via the "Contact Lighting New York" option, asking "what's the delay?" Two days later, I got an automated "Your order has shipped" message. This is good. Better would have been no delay at all: maybe Lighting New York could automate a "What's the hangup?" inquiry to the shipper, if an item isn't shipped within, say, 10 working days.

Aside from this minor shortcoming, I found Lighting New York to be a useful website.

This company has the best prices and the best return policy. I got the exact light I ordered, at the lowest price after looking at 10 different retailers. It arrived quickly, everything intact. It turned out it wasn't quite the right style for us, and they took it back full refund no problem. I plan to go out of my way to give them my business in the future.

Avoid this company. Very deceptive business practices, virtually non-existent customer service and very poor and unprofessional service once you get it! Go to lampsplus.com if you want a problem free purchase and return. I use them all the time w/my companies and they will shatter your expectations!

Thanks for the grief, Lighting New York! You've lost a ton of referral business!

Getting quotes for Northeast lantern onion light and Lighting New York gave me the highest quote and refused to match or beat my local lighting companies (yes, plural). I found three companies locally that gave me quotes for around 100$ Cheaper per light of the exact same light! Buyer beware, you can get better prices looking locally!

The sales person was helpful and my order was processed with clear information. Their price was much better than any local dealers. I would recommend working with this company.

I ordered a in stock product and a month goes by before I received a bogus tracking number. Jannette confirmed my item would ship in 10 days max. Another week goes by and nothing is shipped, so I contact Lighting New York and they just blamed it on the manufacturer. Pay attention the other negative feedback before you purchase from here. I will never bother with this company again.

I recently placed an order for two vanity lights and the customer service and level of care is beyond amazing! Cody, Jeff, and Kelsey have provided outstanding customer service! Definitely recommend this company!

Do not order from this company. I have been dealing with a problem on a very large order for weeks (going on months) with very slow response time, full voicemail boxes, and lack of desire to help. The fixture I ordered has an overall height 3+ inches greater than depicted on their site, and the company has been unwilling to pay for return shipping and insists on store credit. I would think that during a global pandemic, they would be a bit flexible, especially for a customer who has placed a large order. If I could give this company less than 1 star, I would!

The best place to buy lighting. Great support, competitive pricing and great follow up. Had a lot to buy and found when looking for many items the best availability and price was found right here at LNY!