Was skeptical as they say that for $5. You can have an issue addressed. But then the next step they want $39.00, then down to $31.00. Still felt I was being scammed. Finally down to $19. So I bit. Uran the tech guy was able to go on remotely and fix what turned out to be a complicated deep in the computer issue. It took quite awhile but I was grateful to get my program up and running. I could see it was a problem and when he thought it was easily fixed I communicated that I had gotten that far with it then it failed. So he saw this through as it did fail after he first got it going. Finally pulled it together. Worth the money.