Lexus Reviews Summary
Lexus has a rating of 3.3 stars from 6 reviews, indicating that most customers are generally satisfied with their purchases. Lexus ranks 19th among Car Dealership sites.
If there were negative symbols to include, I would give it -4! We were misled by floor sales representative and we were promised to have an LX600 within 4 to 6 weeks! We were asked for a $500 to hold the vehicle! It has been about 5 months and now we are told it may be 6-12 months?! Really?! Liars! Lexus has taken a nose dive when it comes to customer service! We have been their customer for almost 30 years. Disappointing.
2021 GX460 Luxury edition no longer has dual auto-dimming mirrors! They had them on the GX460 Premium/Luxury trim ever since their 2010 redesign and even after the 2020 facelift they kept this feature on the Luxury edition... only to be dropped on a 2021!
They're saving $100 on a $70k vehicle! Every other Lexus vehicle has them standard or available in a package except for the GX460 now! What's next Lexus? Manual windows?
Spoke to the Lexus "Case Manager" regarding this issue. First she said that "Lexus determines their vehicle features based on extensive research and consumer feedback"! Really? Who's the genius that complained about his passenger side auto-dimming mirror preventing him from being blinded by a semi or an F-250? But then it gets even more bizarre: she had the nerve to say that "it is not sales person responsibility to inform customers about vehicle features"... OK! Who's job is it? So according to her, it was my job to somehow suspect that Lexus would decide to drop this feature from a vehicle that it had on every model year starting from 2010-2013 (Premium) and then from 2014-2019 (Luxury) and it stayed on the 2020 redesign on the Luxury trim! I was supposed to suspect that it would be dropped for 2021... because...? I'm sorry, but this is the proverbial straw that broke the camel's back! Good deal Lexus! You saved your nickel... you've lost a loyal customer! If this is what you call "relentless pursuit of perfection" count me out!
It is one of the comfortable vehicle for daily driving, probably in the same level as many strong manufacturer like BMW and Audi.
Customer service was the best I've ever experienced. I would recommend Neil and his team to my own mother. They are absolutely trustworthy and honest.
Lexus makes the best cars. They are safe and they don't break down. My only complaint is that their cars have become increasingly expensive to fix. Toyota should consider making them cheaper to fix but easier to customize and upgrade. That way people who want all the bells and whistles can pay for that whereas the rest of us can just enjoy the car without the exorbitant maintenance fees. However, I am still a Lexus fan.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members