• Lens n Trends

Lens n Trends

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Overview

Lens n Trends has a rating of 3.31 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens n Trends most frequently mention customer service, timely manner, and great price. Lens n Trends ranks 18th among Sunglasses sites.

  • Service
    19
  • Value
    19
  • Shipping
    20
  • Returns
    12
  • Quality
    17
5
See all photos

What reviewers want you to know

Positive highlights

  • Customer service was great had no wait time when I called and was very helpful.

Critical highlights

No critical highlights yet

How would you rate Lens n Trends?
Top Positive Review

“Finally received my sunglasses!”

Johnnie B.
2/1/23

I think this company means well but needs to work on their communication. I finally got my order in today after 3 months. Better late than never. The sunglasses are great and exactly what I wanted! I recommend contacting them through their email. They will get back to you eventually. I feel confident they are decent people.

Top Critical Review

“They took my money and never sent my order”

Jason F.
3/20/22

Ghosted me for two weeks while I tried to reach them through email, iMessage, and Instagram. I had to dispute their charge with my credit card company.

Reviews (172)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (47)
Thumbnail of user alexam104
1 review
0 helpful votes
November 29th, 2021

Purchased Ray-Ban stories smart glasses which I have been eyeing. I am a blogger and use my phone a lot. These sunglasses take photos, video, play music and take phone calls. Saw it on other sites but I have been shopping with Lensntrends for years. By far the nicest company and customer service is always top notch. Love my glasses so much. Highly recommend Lensntrends for affordable designer eyewear.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephd43
1 review
0 helpful votes
November 20th, 2022

Great support and communication! Love my new sunnies, so chic and classic. Totally recommend this store!

Service
Value
Shipping
Returns
Thumbnail of user igala4
1 review
0 helpful votes
April 7th, 2023

This website was very helpful. Carrine help me a lot. This is my second purchase. I will always recommend and come back to this website to buy more glasses.
Thank you

Products used:
Tom ford

Service
Value
Shipping
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Thumbnail of user nikit13
1 review
2 helpful votes
May 1st, 2020

I ordered my glasses on April 10th and still have no emails or texts about my shipping updates, as I was promised. No glasses have come in the mail, and there's no way to track my order outside of downloading some app that is asking for information I don't want to or need to share with it to track a package. I need these to drive at night, and I was hoping to have them by now.

Where are my glasses, guys?

Thumbnail of user natalier572
1 review
0 helpful votes
November 25th, 2022

They offer designer glasses at affordable prices. This is my second time ordering and I was very satisfied, shipping was also in a timely manner, glasses are beautiful, high quality, authentic and I could not be happier. If your looking for designer glasses and to save some money check them out!

Products used:
Prada PR17WS

Service
Value
Shipping
Returns
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Thumbnail of user neild93
1 review
0 helpful votes
October 8th, 2019
Verified purchase

I had to follow up three times about whether or not my order would be cancelled/refunded. It wasn't until I threatened to file a paypal dispute, did I receive an answer. Bad customer service.

Thumbnail of user ashleyl781
1 review
0 helpful votes
April 7th, 2022

Purchased prada sunglasses and I love them so much! The service was top notch, fast and the glasses are 100% authentic and reasonable price. This is my 5th time buying with Lensntrends, my go to glasses store. Check them out, its small business owned which I love to support.

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Thumbnail of user alexal52
1 review
0 helpful votes
August 11th, 2021

Love my Prada sunnies from lensntrends! 100% authentic, fast shipping and perfect. Best price I could find online could not be happier. The staff answered all questions I had. I supported a small business and will now be shopping at Lensntrends for sunglasses and glasses from now on. Highly recommend.

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Value
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Thumbnail of user jasonf910
1 review
2 helpful votes
March 20th, 2022
Verified purchase

Ghosted me for two weeks while I tried to reach them through email, iMessage, and Instagram. I had to dispute their charge with my credit card company.

Service
Shipping
Thumbnail of user johns11584
1 review
0 helpful votes
July 28th, 2022

Thanks, Lensntrends for the amazing eyeglasses pair. I ordered a pair of Burberry eyeglasses that are just awesome. Received my order within time. Customer services are outstanding.
Very happy with my shopping experience with Lensntrends.

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Value
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Thumbnail of user melissab1421
1 review
0 helpful votes
December 25th, 2020

Thank you lensntrends for my amazing glasses. Hands down the best website to buy designer glasses, so affordable, excellent friendly customer service, fast shipping. Recommended to everyone I know and will be shopping with them again.

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Thumbnail of user michellec1850
1 review
0 helpful votes
May 26th, 2021

Great experience working with the designer/owner! If you're looking for a good shopping experience, I recommend going there - great selection and everyone is helpful, friendly and knowledgable. You won't be disappointed!

Thumbnail of user carrinea3
1 review
0 helpful votes
May 22nd, 2021

Love my Ray Ban glasses they are so perfect and pricing was affordable. Quick shipment and customer service was so helpful! Will be shopping here from now on. Recommend to everyone who needs designer glasses at affordable prices.

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Value
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Thumbnail of user alexandras184
1 review
1 helpful vote
July 26th, 2020

Soooo happy with my purchase of Gucci sunglasses. So affordable compared to other sites and 100% authentic. The customer service representative was so helpful and kind. They delivered in a timely manner and answered all the questions I had. I could not be happier with my purchase. Lensntrends is my new favorite eyewear store. I will be purchasing again and recommend this store to everyone who needs glasses.

Thumbnail of user adia31
1 review
0 helpful votes
May 22nd, 2021

I absolutely love Lensntrends! I have been purchasing from them for 2 years now and I never had a bad experience! The customer service is wonderful and the quality of the glasses are amazing! Definitely buying from them again!

Thumbnail of user johnnieb92
1 review
2 helpful votes
February 1st, 2023
Verified purchase
• Updated review

I think this company means well but needs to work on their communication. I finally got my order in today after 3 months. Better late than never. The sunglasses are great and exactly what I wanted!
I recommend contacting them through their email. They will get back to you eventually. I feel confident they are decent people.

Tip for consumers:
Keep reaching out to their email. They will eventually get back to you.

Products used:
Sunglasses

Service
Value
Shipping
Quality
Sporadic Replies
January 20th, 2023
Verified purchase
• Previous review

I ordered my sunglasses from Lensntrends in October 2022. Since then I have emailed multiple times asking for updates or a refund. I received two replies with apologies and that they will send my sunglasses out in a week. The first reply was December and no sunglasses. I just heard from them this week, January 2023. I will see if they follow through this time.

Tip for consumers:
Delayed delivery and Sporadic email replies

Products used:
Sunglasses

Service
Shipping
Ordered over 2 weeks ago and no communication
November 17th, 2022
• Previous review

I ordered some Wiley X sunglasses over 2 weeks ago and the SHOP app says order placed. I have tried emailing Lendsntrends twice with no reply. I will gladly accept my refund but I can't get any reply. This company/ website is terrible. Do not use.

Products used:
Sunglasses

Service
Value
Shipping
Returns
Thumbnail of user robertr769
1 review
0 helpful votes
December 26th, 2018
Verified purchase

Wish had right product. Still waiting on order. Thought it would be here by Christmas. But still haven't even got a tracking numbers for it. Wish I get some information on what is going on

Thumbnail of user ashleym636
1 review
0 helpful votes
May 18th, 2020
Verified purchase

Glasses came packaged extremely well. Received expedited shipping as a courtesy being that the glasses were on back order. Received in a timely manner. Will definitely shop on this site again. Love my entire experience.

Thumbnail of user donnav78
1 review
1 helpful vote
February 22nd, 2019

Let me say that lensntrends are the best. From start to finish just amazing even sent my sister to them. That's how good they are. And will send all my friends when they need glasses they are fast and courteous and just great people over all. So if your looking for the best. Lensntrends I would recommend 5 stars.

Thumbnail of user caitlynm41
6 reviews
3 helpful votes
July 7th, 2021

Amazing frames and trendy wear. So many different brands are available at very discounted price. I bought designer sunglasses for myself as well as for my brother and we liked it so much. Perfect color combination and classy frames. Also protects the eyes from UV rays.

Thumbnail of user deneeng6
1 review
4 helpful votes
March 24th, 2022
Verified purchase

I ordered my glasses on Feb 17 and never received them. I called my credit card company and got my money back. Please read reviews before ordering.

Thumbnail of user petero418
1 review
2 helpful votes
May 30th, 2021

I never received the glasses I paid for. After numerous emails and phone calls no response. 400$ sunglasses and 5 months later.

Tip for consumers:
Do not purchase from here. I never received my goods.

Products used:
Sunglasses

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Value
Shipping
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Thumbnail of user dereckm95
1 review
0 helpful votes
March 6th, 2020
Verified purchase

I'm pleased with the prompt response to my correspondence, and I'm pleased with how well you all were able to expedite my order! Thank you!

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Value
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Thumbnail of user frederickm151
1 review
2 helpful votes
July 1st, 2020
Verified purchase

Have yet to receive my purchase. No correspondence from the company. No tracking. No email back. It's been 2 weeks. And I paid for expedited shipping.

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Value
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Thumbnail of user gilm36
1 review
0 helpful votes
November 10th, 2020

Lens n Trends provide professional and personal customer service. They did not have the item that I was looking for. They quickly informed me and help me find a pair of glasses that I liked even better. I will continue shopping with them.

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About the business

Shop for popular designer sunglasses and eyeglasses at Lensntrends.com. Free shipping and popular brands for men and woman!

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