Lens n Trends has a rating of 3.3 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens n Trends most frequently mention customer service, timely manner, and great price. Lens n Trends ranks 18th among Sunglasses sites.
I think this company means well but needs to work on their communication. I finally got my order in today after 3 months. Better late than never. The sunglasses are great and exactly what I wanted! I recommend contacting them through their email. They will get back to you eventually. I feel confident they are decent people.
Ghosted me for two weeks while I tried to reach them through email, iMessage, and Instagram. I had to dispute their charge with my credit card company.
Purchased Ray-Ban stories smart glasses which I have been eyeing. I am a blogger and use my phone a lot. These sunglasses take photos, video, play music and take phone calls. Saw it on other sites but I have been shopping with Lensntrends for years. By far the nicest company and customer service is always top notch. Love my glasses so much. Highly recommend Lensntrends for affordable designer eyewear.
Great support and communication! Love my new sunnies, so chic and classic. Totally recommend this store!
Ghosted me for two weeks while I tried to reach them through email, iMessage, and Instagram. I had to dispute their charge with my credit card company.
This website was very helpful. Carrine help me a lot. This is my second purchase. I will always recommend and come back to this website to buy more glasses.
Thank you
Products used:
Tom ford
They offer designer glasses at affordable prices. This is my second time ordering and I was very satisfied, shipping was also in a timely manner, glasses are beautiful, high quality, authentic and I could not be happier. If your looking for designer glasses and to save some money check them out!
Products used:
Prada PR17WS
Wish had right product. Still waiting on order. Thought it would be here by Christmas. But still haven't even got a tracking numbers for it. Wish I get some information on what is going on
I think this company means well but needs to work on their communication. I finally got my order in today after 3 months. Better late than never. The sunglasses are great and exactly what I wanted!
I recommend contacting them through their email. They will get back to you eventually. I feel confident they are decent people.
Tip for consumers:
Keep reaching out to their email. They will eventually get back to you.
Products used:
Sunglasses
I ordered my sunglasses from Lensntrends in October 2022. Since then I have emailed multiple times asking for updates or a refund. I received two replies with apologies and that they will send my sunglasses out in a week. The first reply was December and no sunglasses. I just heard from them this week, January 2023. I will see if they follow through this time.
Tip for consumers:
Delayed delivery and Sporadic email replies
Products used:
Sunglasses
I ordered some Wiley X sunglasses over 2 weeks ago and the SHOP app says order placed. I have tried emailing Lendsntrends twice with no reply. I will gladly accept my refund but I can't get any reply. This company/ website is terrible. Do not use.
Products used:
Sunglasses
Purchased prada sunglasses and I love them so much! The service was top notch, fast and the glasses are 100% authentic and reasonable price. This is my 5th time buying with Lensntrends, my go to glasses store. Check them out, its small business owned which I love to support.
Love my Prada sunnies from lensntrends! 100% authentic, fast shipping and perfect. Best price I could find online could not be happier. The staff answered all questions I had. I supported a small business and will now be shopping at Lensntrends for sunglasses and glasses from now on. Highly recommend.
Seemingly helpful but until I receive the product I wouldn't say it's been a good experience. I made the most orders but both items are in back order and I have to wait extra long for my purchase
Thanks, Lensntrends for the amazing eyeglasses pair. I ordered a pair of Burberry eyeglasses that are just awesome. Received my order within time. Customer services are outstanding.
Very happy with my shopping experience with Lensntrends.
I ordered my glasses on Feb 17 and never received them. I called my credit card company and got my money back. Please read reviews before ordering.
Thank you lensntrends for my amazing glasses. Hands down the best website to buy designer glasses, so affordable, excellent friendly customer service, fast shipping. Recommended to everyone I know and will be shopping with them again.
I ordered my glasses on April 10th and still have no emails or texts about my shipping updates, as I was promised. No glasses have come in the mail, and there's no way to track my order outside of downloading some app that is asking for information I don't want to or need to share with it to track a package. I need these to drive at night, and I was hoping to have them by now.
Where are my glasses, guys?
I never received the glasses I paid for. After numerous emails and phone calls no response. 400$ sunglasses and 5 months later.
Tip for consumers:
Do not purchase from here. I never received my goods.
Products used:
Sunglasses
Great experience working with the designer/owner! If you're looking for a good shopping experience, I recommend going there - great selection and everyone is helpful, friendly and knowledgable. You won't be disappointed!
Love my Ray Ban glasses they are so perfect and pricing was affordable. Quick shipment and customer service was so helpful! Will be shopping here from now on. Recommend to everyone who needs designer glasses at affordable prices.
Have yet to receive my purchase. No correspondence from the company. No tracking. No email back. It's been 2 weeks. And I paid for expedited shipping.
Soooo happy with my purchase of Gucci sunglasses. So affordable compared to other sites and 100% authentic. The customer service representative was so helpful and kind. They delivered in a timely manner and answered all the questions I had. I could not be happier with my purchase. Lensntrends is my new favorite eyewear store. I will be purchasing again and recommend this store to everyone who needs glasses.
I absolutely love Lensntrends! I have been purchasing from them for 2 years now and I never had a bad experience! The customer service is wonderful and the quality of the glasses are amazing! Definitely buying from them again!
Glasses came packaged extremely well. Received expedited shipping as a courtesy being that the glasses were on back order. Received in a timely manner. Will definitely shop on this site again. Love my entire experience.
I ordered a pair of glasses 05/04 with 2 day shipping, received an order confirmation and have waited over a week with no shipping confirmation. I tried to call yesterday 05/12 no one answered the phone, I even left a voicemail but no one returned a call. I understand with everything going on it may take a little longer but I continue to get adds and promotions but you can not conduct the business you've already received. Unless something changes I will be sure to take my business elsewhere.
Let me say that lensntrends are the best. From start to finish just amazing even sent my sister to them. That's how good they are. And will send all my friends when they need glasses they are fast and courteous and just great people over all. So if your looking for the best. Lensntrends I would recommend 5 stars.
Took 2 weeks to tell me my item wasn't available. No response to my email when I asked on status of order. Whether an item is available to ship should be known within a week so Customer can move on.
I'm pleased with the prompt response to my correspondence, and I'm pleased with how well you all were able to expedite my order! Thank you!
Shop for popular designer sunglasses and eyeglasses at Lensntrends.com. Free shipping and popular brands for men and woman!
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