LeisurePro

I had been warned about using this company but decided to give them a shot they mailed out my order and when it arrived it was missing items I had paid for. Once identified initially customer service was helpful but then kept putting me off over and over when finally the replacement parts arrived they were all in pieces (I had requested assembled) they stated i could send it back for them to assemble and reminded them of the fiasco I had gone through with shipping last time. I then received an email (generic) from the president of the company stating if there was anything he could do to please email. I sent 2 emails and never got a reply... they will NEVER get my money again. Garbage company with pathetic customer service.

I have been buying scuba and snorkel gear from Leisure Pro for more than 25 years. I have had exceptionally good service from everyone I have dealt with: sales, service, admin... you name it. I have bought every kind of gear for my favorite water sports, and not only have I gotten good advice when choosing, but good prices, timely delivery, and quick and on-point responses if and when rarely something comes in that is below perfect, which can be the case with any on line ordering. I would recommend Leisure Pro to anyone interested in good gear at good prices with good follow up by this vendor.

What a joke, took my money through PayPal twice, delivered no product, PayPal & my bank showed payment received, this company said never got, had to file complaint with PayPal to get my money back. Ordered from Leisure Pro, heard from Scuba.com and Sunnysports.com. Who exactly is the company? Will never order from again.

I submitted a post two days ago on their site, at this time they haven't posted my feedback. I'm seeing their nine 5 stars along with one 4 star feedback. My feedback is for the purchased of their 3/2mm X-Span Hood to go with my X-Span Jacket. When I placed my phone order I told them my head size was large and my neck was medium. He replied, we just go by the head size. The hood fits my head but is loose around my neck. Not sure why their website has a chart for head and neck. Later I did seen similarly issues via Amazon's feedback about the neck being loose on the X-Span hoods.

Bought Seac 6mm boots for a friend. Removed them from bag and removed tags. Gave them to her days later. They were too big. Called the company and was informed to send them back for an exchange. Paid to send them back. Was emailed and told the boots were "used" because I did not return them in the clear bag they came in and without tags. Brand new boots! They would not honor and exchange and required me to pay shipping for them to send them back to me. Boots I cannot use. "Easy and Risk Free" returns are empty words. I will no longer buy from this company and will inform my expansive diving network to avoid them as well. Terrible company. Terrible customer service.

I bought the paralenz dive camera it set on my desk in box for a week we found out our dive trip is in question so I sent it back in original box the shipping box was tore so I replaced it with a new shipping box and they won't refund my money they said the reason they wouldn't is the shipping box has to be original also and I guess since I touched it it's not in new condition there's people are crooks stay away from them. The camera was 749.00 a lot of money to be screwed out of

I was wondering why they had cheap aqualung products there. Found out they are NOT authorized dealers and so when you buy from there, you will NOT get the factory warranty. No free life 4 parts, no free replacement. I heard that they get their products from Europe to be able to go around the system. So some of their other brands are probably not warrantied too. Though I know they are authorized scubapro dealers hence the high price. Check each brand's website to see if leisurepro is a legit dealer. Aqualung warns that they are not.