Legacybox

I will never consider this company again and I have four tapes left to be processed. At first they are in constant contact about every step and then they fall off the face of the earth. When I finally called they needed three more weeks. I haven't heard a word and that three weeks is up. This is twenty years of my kids childhood on these tapes and it makes you nervous. Take it some place local if you're smart!

I had several VHS tapes that I wanted to convert. I sent 10 to Leagacybox. They were only able to convert 1. I had to prompt them to refund my money since I paid for 10 and only received 1 back digitized. They are not clear that by placing an order, you sign up for a subscription. Trying to unsubscribe is a difficult process.

I gave them 2 stars since my money was refunded but I will not use them again for any of my digital conversion needs.

Legacy Box received our tapes on November 28th 2023. It is now March 26,4 month later and we still do not have anything back. The customer service telephone # wait times are literally hours while their laughable recording says their wait times average 8 minutes. Our experience is similar to other customers who claim terrible service. At this point we are not sure if they have lost our media because all we get as a status is 'in process'. Hopefully they have not lost our media as others claim to have experienced. IMHO DO NOT USE LEGACYBOX.

I should have supported local and for 30 bucks more I would have had my product in 3 weeks not 5 months for a one box deal communication didn't come until the 4th month when I was told it was in processing delivered product is slightly above average will never use or recommend them good luck getting the to respond to emails and no phone number anywhere!

They will transfer your tapes but their customer service is horrible they don't respond to emails at all

The website was hard to navigate. The digital download of our video tapes were hard to play on anything other than one computer

I am not speaking to the quality of the items they scanned, those I have not looked at extensively and what I did look at was fine. The reason for my one star review is that they charged $84.99 on my credit card because apparently the service comes with a one year free backup online. Once the one year is up, they automatically charge you. I emailed right after the charge went through and they refused to remove it. I just tried to call now during business hours and they say it is "after business hours" at 3:30 pm on a Monday even though their hours are M-F 9-5 pm EST. I am going to continue to fight for a refund of the $84.99. I have never even used that service. Ridiculous to not refund it the day after the charge went through.

I sent in 40 mini tapes in October 2023 and I am still waiting and it's March 2024. Charlie Kirk forgot to mention a 25-week turnaround time. I still don't have the digitized product... scared!

I purchased 2 Legacy Box Groupons in 2020, totaling a cost of $100, for a value 3x that. They both have expired, my bad, so I was going to just redeem for the amount I paid as Groupon allows.
But Legacy Box would not apply it to my total without cancelling a 50% off 'sale' they are having (which they always have).
So it would actually cost me more money to use the coupons.
THIS IS SUCH A SCAM!
And the 50% off only make the price somewhat competitive with other sites, still more expensive.

We sent in VHS tapes to get them put on DVDs. Watching the DVDs is painful because of stops and starts with blank blue screen, flickering, blurry and a lot of snow. Terrible quality. It is disappointing. I wouldn't recommend.

Your film memories are deteriorating as you breathe.
Don't let time ruin the videos of loved ones
Preserve them with this service
If you call you get a live person on customer service.
The transfer quality isn't great but much better then loosing it all together! Hurry there is no time to loose!
You will be glad you did!
I'm having fun going back in time. Seeing relatives and beloved pets that have passed on. Its such a joy to see and hear their voices! Just do it!

I sent 20 really old (1960's!) films in. They had been in a flood and stored in a hot attic for over 20 years. Legacybox was able to digitize them and put them on a flash drive. My father cried upon seeing his wedding film for the first time since 1960! What a great service!

These people will screw you over something fierce! Stay Away!
If you don't use all your prepaid barcodes the first time you lose them and
They expect you to place another order. Not a chance!

Return service is very slow, several daily emails that have nothing to do with your order, discounts not honored without going through several hoops and more emails and not refunded if their policy is not understood when I see your order is complete, I expect not to have to do anything further. When refunded requested, they stated I missed my window when they did nothing to earn my money. Bad enough they charge for blank disks which we wouldn't send if we had a way to review, edit, and/or save in digital form in first place.

I recently became keeper of our families home movie collection, Birthday, Christmas and just memories. I had them restored by Legacybox. I am very pleased with the results and have gotten a thumbs up from the rest of the family. They were completed in a timely manner and kept me informed all along the way. Finally the original 8mm films were returned and I am now able to enjoy them online or play the DVD's
Thanks!

This service costs way too much money for what you get. I even got 60% off and it was too much. Transferred videos have no sound and are not edited. I spent hours editing my videos. I paid for expedited service so I got them pretty quickly. But otherwise this is not worth the high cost.

If their digitizing quality is as bad as their customer service, beware! Hope not to die of old age before they finally deliver. Go somewhere else!

I spent over $600 to get approximately 500 slides digitized...which they did -- BUT the quality is SO POOR! Around EVERY SINGLE slide is a black border...that their customer service representative says it is their process! They do NOT say that they will put a border around your images... But even IF it was acceptable, the borders are irregular and uneven. Some images have black borders on 2 sides...some on all 4. I spoke with customer service...and they are UNWILLING to refund me my money! They wanted to give me CREDIT! Ugh! For a terrible, terrible service. I previously took slides to a local vendor and they did a beautiful job...NO BORDERS...and sometimes even improved the image. I would NEVER RECOMMEND THIS COMPANY. What a waste!

I hope someone from Legacy can remediate my issue -- but as i have tried normal channels...my hope is slim.

Submitted a second order as a customer on July 7, so roughly 10 weeks so far. Have received several messages confirming tapes were checked in and are being processed. Unclear when I will receive digitized copies. A call today yielded a recording that they are too busy to answer the phone. Different company next time?

We have sent quite a number of our family memories (videos mainly) to Legacybox for preservation and they have done a wonderful job! The quality from old videotapes was amazing (did not play on my tape player that well before). Having these memories digitized will help them last for a very long time and make them much easier to share with family members. The quality of work, the customer support, and the detail instructions made this all simple and rewarding. I am very grateful for the excellent service Legacybox provides!

I sent ten old VHS for digitization to Legacy. After more than three months they only did two of them and labeled the rest as having mold. I didn't see any visible mold on them. Did they run a wipe test? Even if that was the case they could have used precautions and digitize them.
After all isn't this part pf the business of digitizing old media!?

Got too expensive and could not afford it. 1st 10 was affordable but 2nd 10 was too high and didn't receive all my tapes or a lot was left off.

I have a ton of old tapes from a camcorder that no longer works. I have nothing to lose by sending these to Legacybox because currently I can't even view them. I love that you are able to salvage what you can but it makes me wonder what I'm missing from the videos. We'll never know but I'm thrilled to get what I can from them. Anything is better than nothing! Now that our sons are adults, they actually look forward to seeing the latest videos we've had restored. Thank you!