The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Chaps were shipped quickly. Excellent fit and function. Trimmed to length with scissors and they look and fit great!
Haven't worn them riding yet as it's below zero with icy roads, but the quality of leather, zippers, fit and feel are exceptional. Great bargain for the $!
Ive worn these a few times since my purchase and i,m pleased with the fit and comfort of these chaps. A real bargain, I would not pass these up
Just got them - fit just like the chart. Seem to be very well made and easy to trim length. Looking forward to putting some miles on them.
very soft, comfortable and well made chaps. i already owned the matching cut/vest. the belt and buckle are a let down though. i anticipate having to fix it within a year. use the thigh measurements, more than the waist measurements. Measure your thighs with your jeans on and dont wrap the measuring tape tightly. pay for upgraded shipping, or FedEx will walk it to your house from California. seriously, 11 days cali to illinois.
Great service price and product. Very satisfied with my purchase and leatherup
Extremely satisfied with everything we have ordered, Will always go to Leather Up first before going into the store. Prices are great and the delivery was pretty faSt. Thank you!!
Absolutely perfect for my trip to Sturgis. Kept my legs warm and DRY riding through the storms on the way there and back.
Kept the bugs and BIRD from splattering all over my pants.
Excellent price. Great fit.
Looking forward to wearing them during all future rides.
I've only had these chaps for a month but have worn them a handful of times. They arrived very quickly, like usual from Leatherup. The chaps seem to be of good quality leather with a lot of great features. The back thigh zipper is nice if you need a little extra room while walking or sitting. The elastic inner thigh makes these very comfortable all the time. Easily trimmed to length. Comes with extra snaps also. Excellent product so far.
Great looking and fit well! This is my second pair of chaps and these fit and feel better than the first! Can't complain about the price either! going to get a pair for my girl!
Only had them for a month and a half. Have worn them for over 2000 miles. Great chaps. Two minor issues that would not prevent me from buying them again. One of the snaps at the bottom broke but was easily replaced. The inside seam at the bottom needed stitching to prevent unraveling when they were trimmed to fit. Put a rivet in it and was good to go. The side pocket on the left side is small but put a snap on it and now everything stays in the pocket. Would recommend them to others.
Jeff J from MO
These chaps are great. Been riding in 20 degree weather.did not get cold at all. perfect fit look great feel good.
Price is right Thank You.Leather Up.
I bought these chaps for my husband...He is very happy. Thank You
Excellent purchase. I bought these for myself as a Christmas gift. They are a perfect fit and Great look. They are very comfortable, also. The quality is beyond what I expected.
I have had these only a month. They appear to be well made using high quality material. Looks great too.
I'll post again affect I have had them a while.
Great, wonderful set of chaps. extremely well made and very comfortable. Totally satisfied with purchase. Recommend to anyone, friends admire them also, especially when I tell them the price.
Great pair of chaps. Excellent quality. They compare to chaps at twice the price
I bought these for my husband. He looks super hot in these chaps! He felt he didn't need them, hence him not ever buying a pair for himself. We took a couple hour test drive, in February, in the mountains. He was very impressed with how they kept him warm! Very happy with my purchase.
Excellent fit, quality, & price. Compared to other chaps I've owned in the past, these are head & shoulders above all of them. I ware 36" jeans & ordered size 36 chaps & they were a perfect fit. I had them cut off & hemmed for my leg length since I'm 5'9" tall & only have 29" legs, plus added another belt loop & they are a top notch pair of chaps.
The price is great and they fit well, but I have yet to wear them.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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