The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
I just bought a Harley Softail Heritage Classic, and have been purchasing clothing to wear in the winter months. I'm new to Leatherup, and wish I'd discovered them earlier.... could have saved a lot of $$, as I've been paying the premium prices for authentic Harley gear. I'm finding that the Leatherup quality is very good. The chaps I purchased fit well, have a very high quality leather, and the price is unbelievably low. What a steal!
This is my first pair of chaps. I purchased them to wear over my shorts so that I can ride my Harley to work. I must say, these are perfect!!! They are constructed with a thick leather and made with great quality. I am not hesitate to wear these on top of my shorts at all. They are not hemmed and I don't want them hemmed. They look and feel great.
This was my first purchase from Leatherup.com and I'm looking forward to many more purchases.
I was a little skeptical given the price. My last pair I had for 30 years and they were a swap meet purchase from a local craftsman, but they'd seen their day. So I expected no name zippers and cheaper hardware, but I was pleasantly surprised by the YKK zippers. The zipper in the thigh and elastic panels are well done, and a relief for a guy my age, so I really like the fit. Some of the eyelets are a little on the low end side, but all have stayed in place, as have the snaps. Overall a comfortable pair of chaps and a great value.
Surprisingly great value. With having only a 29-inch inseam, I had to take them to the local seamstress who charged me $42 for simply cutting off the ends of the legs and did not hem it. I could have done that myself. Not a slam of course for these chaps, but my own stupidity for not clarifying with the seamstress what she was going to do.
Five stars for Xelement products! These chaps are very high quality and fit great. I ordered my jeans waist size and they fit well over my jeans. My wife also ordered a pair. Very easy to cut to length to fit you. Heavy zippers, and the elastic and zip-expansion in the thighs will help until they break in and stretch a little. Look around and you won't find prices this good with this quality anywhere.
High quality leather and zippers. I am extremely pleased with my purchase. I used the size chart to determine my size. My thigh at it's largest point is 28". The thigh fit is excellent and the waist is adjustable so the overall fit is excellent. As you would expect the length has to be cut to your particular inseam length. This was an excellent purchase and I think anyone wanting this style of leg protection would be pleased.
First pair of leathers, seems to fit well and sit well. I would like to get them properly hemmed but they're better than the textile chaps I have. Wouldn't change a thing, except maybe some visibility piping sewn into the legs?
I just ordered my chaps and received them in 2 days, They fit great. The size was spot on, plus I didn't have to have them altered at all. Great product and a great price.
They were a little larger than I expected by have a takeup tie place in the middle back so I cinched them up and they're easy on, off and I love the button snaps and great feel. Quite pleased!
I bought a pair about 2 weeks ago. Very nice for the cost. I took them to a shop to have cut and hemmed. No need to do that, I just thought it looked better than just plain cut. They do fit good and would buy another pair.
I purchased these chaps because I was a jogger for a long time and have large thighs - other chaps I tried just weren't comfortable. These are great Chaps, soft and very comfortable. The fit was perfect, and to cut to length needed was very simple. The overall quality is great, but I can't rate durability yet as I haven't worn them long enough to rate - but they seem really well made (no crash to validate!). They are exactly what I expected, at price much better than anywhere else I have looked. You get what you ordered.
Great product. seemed to run a little big but a bit of modification made it fit perfect. Very satisfied.
My chaps arrived quickly and in good shape. I trimmed the length to size and they fit perfectly and look great! I wear a 34 waist pant so I ordered a 36 and they fit great. If I had gone with a 34 I am not sure the legs would have been big enough (I am 5'10" 180). As always Leather Up provides quality, great price and service.
I purchased these for my husband as a Christmas gift. I ordered size 38 because that is what size jeans he wears but we had to exchange them for a larger size. He loves them and says they are very comfortable. I liked them so much I also ordered the women's chaps of the same style for myself. I would definitely recommend these chaps.
Was very pleased with the chaps. Easy to adjust length. Very good looking.
The Cool-Tec Leather Gloves are very comfortable, once I was able to zero in on the right size. My old gloves are 2x but a little tight. I ordered a 3x in the Cool-Tec and could not even get them on. I swapped for a 5x. They are comfortable, easy to put on and take off. I have not used them enough to rate the coolness, but, for the price, I like them a lot.
Just got the gloves and have had a couple rides with the. The first thing they are very tight for a large, but like any leather product they should streach. They seem a bit bulky in the back of the hand part but that is the cool-tec. The so far do seem to be a bit cooler when the sun is on them. the finish seems to be good and I am looking forward to more rides them. so far happy with my purchase.
This is a nice pair of boots. For such a low price i did not know what to expect. Should have known better. LeatherUp always comes through with great products at a great price. I ordered a size 7 for my girl and the fit was right on. Soft leather. Really beautiful finish. A great price. Really good value.
Just got my chaps and the fit and finish are great. Thanks Leatherup for a great product.
These are some cool looking glasses. Can't wait to try them out. They match my blue helmet.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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