The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
The date I received the chaps I cut them off and wore them for a ride with the Patriot Guard Riders. They fit well and my wife says they look real good on me. I like them very vell. I have reccomended leatherup to others in the PGR.
Good workmanship. Look great. A little tighter in the thigh than I expected, but still loose enough to fit correctly. Recommend.
Excellent pair of leather chaps. Very comfortable. Long pant legs are easily trimmed to fit. However, belt buckle is flimsy and will not keep belt together when buckled. Went on long ride and had to re-buckle the belt every time I got off my bike. Very irritating. Xelement should spend a few more penny and get a decent belt for these great chaps.
Very well made. You will pay double if purchased anywhere else. I live in alaska so shipping sucked. I wear a 36 waste in jeans to be comfortable. Ordered these in a 34. They fit perfect. Will trim an inch off the bottom. Comfortable, very nice, you wont be disapointed
these chaps are very nice and fit really well i will buy more from leatherup.com
They fit great,very comfortable & very affordable , quality is great.
I purchased these in April and wanted to wear them a while before reviewing them here. When I first received them, I could tell I had spent my money well. I am 5'10" 220 lbs and wear a 36 waist. I ordered these chaps in a 40 waist, and I'm glad I did. They are easily adjustable if you order them too big (which you need to do so they will fit over your pants properly). They have a lace on the back which allows you to bring them in about an inch if you re-lace it. I'm on the last belt hole, which is fine with me. I trimmed the legs to match my inseam and they look and feel like a custom-tailored set of leathers. The zippers are heavy duty and the leather quality is exceptional. I would recommend these to any biker looking for a good set of chaps. They have made riding on cool Appalachian mornings much more comfortable! Great job Leather Up!
I haven't worn chaps before ,i ordered these before i went on a 2200 mile run wouldn't be without them again. quality for the price was exceptional.better belt buckle would be nice < but would recommend to a friend.
The fit was perfect and the quality is outstanding. You couldn't ask for a better product at any price.
JUST PURCHASED THESE AND HAVEN'T HAD A CHANCE TO USE THEM YET AS OUR WEATHER HAS STILL BEEN PRETTY WARM. TRIED THEM ON AND THE FIT WAS PERFECT( I'M A BIG GUY WITH LARGE THIGHS AND THERE WAS PLENTY OF ROOM EVEN WITH A HEAVE PAIR OF JEANS ON.) BEING 6'3" TALL ..THERE WAS STILL AN AMPLE AMOUNT OF LENGTH TO THESE CHAPS AND I ENDED TRIMMING OFF ABOUT 2 INCHES FROM THE BOTTOM FOR A PERFECT FIT.
GREAT QUALITY AND VALUE FOR THE PRICE COMPARED TO OTHER CHAPS I WAS LOOKING AT WHICH WERE DOUBLE THE PRICE AND MORE!! LIKE THE EXPANDABLE PANEL IN THE FRONT AND THE ZIPPER ON THE BACK OF THE THIGH WHICH ALLOWS FOR MORE ADJUSTMENT.
GREAT PAIR OF CHAPS!! ( EVEN THOUGH THE BELT BUCKLE IS A LITTLE FLIMSY AND COULD USE AN UPGRADE TO A MORE STURDY ONE.. BUT OVERALL I GIVE THEM 5 STARS!!
Quality chaps with 2 nit-picky complaints..
1. Under features they are listed as "fully" lined but the lining (which is pointless/useless) only goes as far as the ones my friend got that are only lined to the knee from Xelement.
2. The legs are a little tight compared to the perfect fit in the waist, a little tight but definitely useable.
I purchased these chaps and was worried about the fit. I am 6 foot and weigh 203 with a 35 inch waist . I ordered the 36 and they fit great. Even the length was OK and I do not have to trim them down. There is room to adjust the belt smaller or larger. The quality of the leather is top notch. Thanks Leather Up for another great item with quick delivery. These chaps are five star quality.
Bought these chaps for my son. Very satisfied. Good fit, good quality.
Much like the Xelement vented cool rider leather jacket that I bought from LeatherUp, these lined chaps are every bit as good if not better than anything H-D sells for 3-4 times the money. The dual comfort feature of elasticized and zippered thigh portions of the chaps was the deal maker for me...as well as the astonishingly low price. Heavy weight leather, excellent fit and heavy duty zippers and snaps all make these chaps an excellent addition to my comfortable and protective gear. Way to go, LeatherUp!!
I just purchased these chaps and already I have logged approximately 300 miles in weather between 39 to 50 degrees. They're well made, comfortable, cost effective and look great.
Very well made, I have had chaps that I paid 3 times as much for that I didn't like this much. Riding in the early morning hours in 38 degree weather and my legs stayed warm
I purchased these in October. They are very warm to ride in and that's due to the lining in them. It says fully lined, but the lining only goes down to the zipper ending and where the snaps begin. They do it like this because you can trim the bottom of each leg to fit your inseam, if they lined it all the way down you would have to hem the bottom of each leg or the lining would fray and tear. Leather is not the easiest to sew and would be a pain to do. I used the measurement chart and it fit exaxctly perfect and after I trimmed each leg to my length - perfect! I'm 5'10" and 215, not real stout, and a 36" fit me perfect, especially in the legs. If I want it tighter, I zip up the back on the thigh and unzip it to loosen it up some. The leather is very soft, but tough, these should last me many years. Oh, and I've had no problem with the buckle. The zippers on each leg is very sturdy and strong - same with the snaps. They're not junky or flimsy crap. You won't be disappointed buying these, and the price is right as well! I used a coupon code when I bought these and that helped a bunch, basically got free shiping. Thanks LeatherUp for a great pair of chaps!
They are great for the price you pay. They fit good and they keep you warm.
Just bought a pair for me and my wife. Hers fit good. Mine were way too small in the thighs. Couldn't get the back zipper zipped and I'm of normal build, 5'11'', 196#. Would certainly not consider my thighs large. The waist fit fine on the 3rd loop. Had to ship back at my cost which is a bummer because that just eliminated the nice price and savings. Order carefully.
Perfect Fit even though to long for my short legs which was not a problem to cut off at the bottom end for a perfect fit. They look good & belt adjustment worked out just great. They will do the job I wanted them for
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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