The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Great chaps for the money warm for upstate NY you can not find better quality
my husband is 6'3". we measured his inseam as instructed and they fit him perfectly. the leather is soft and they hug his legs perfectly. very comfortable while riding. the waist is also adjustable and fits nicely over his jeans. i will be ordering similar in the ladies chaps very soon. miss b from missoula, mt
great, can't be beat and at a fraction of the HD price.
I've been touring off and on most of my adult life on a variety of motorcycles, but have never had very good touring gear and never any leathers. I'm 66 years old now and about to embark on a bucket-list solo trip to meet up with some fellow Vietnam vets who I used to ride with 40 years ago.
After disappointment with some saddlebags from another vendor, I bought a set of Xelement bags from LeatherUp and they were first class and a real bargain.
So I then ordered a pair of Xelement Chaps, suspicious of the low price, but they are well-made and fit perfect, with a little trimming at the bottom. Doubt if I'll need them on my upcoming tour, but they be great for local jaunts.
I then, more trusting, ordered a set of Xelement leather overpants for my trip and they exceeded my expecttionsb y far and the fit was right on!
Most recently, I ordered an Xelement buffalo hide vented leather jacket (not here yet) but I'm confident it will meet my needs as well.
So this "review" is really my testimony in behalf of LeatherUp (fast, prompt shipping, good website and great pricing) and also of Xelement gear which is proving to be of very high quality and construction and very affordable.
I've long been a bit uneasy about shopping online, especially for fitted gear, but LeatherUp has hit home runs for me every time!
First off I thought I clicked 5 stars but the little one sitting in my lap didn't help. Secondly I am glad to have purchased this product. I had to return and exchange the first pair due to losing weight but this process was painless as the staff at LeatherUp was prompt and no problems with the exchange. This product fits great and is well worth the price. Thank you LeatherUp for the great service.
i have had these since last nov 2012 i wear them daily very awesome in the az fall and winter weather keeps the cold air off your legs,a little warm in the summer,but offer great protection and very well made.they run a little long but no big deal with riding boots.
Very good chaps, too hot here in Texas to wear them now but when I take a road trip I will be wearing them.
Item was better than I expected for the price. Fast delivery, great company to deal with.
Have not had the chance to use them yet, bought them before weather changed and would need them but appear to be good quality. As others described they are a little long but has about 1"-1.5" that can be trimmed off with a decent pair of scissors. Ordered a 32" but is a little tight in the thigh even with the extra room zipper open. Maybe will stretch out some but could have used a little extra room in thighs.
I just bought these chaps and they fit great. I am 6'2" 210lbs. I wear a 36"x 34" Lee Dungaree but ordered my chaps in a 38". They fit great without unzipping the extra room zippers. I still have a few holes in the belt to grow also.
I ordered these a couple of weeks ago and was very surprised to find such good quality in the product for the price. the fit is a little off the legs were a little tight and they really don't seem to fit like the photo. But they are comfortable and great for the price .
These Chaps are great. I went on a 200 mile ride a couple of days after I got the chaps, in cool weather with heavy jeans and they were very comfortable, fit nice, I got a lot of complements by Harley club members who had paid four times as much for Harley labeled chaps. The fit, cut, thickness of the leather, design and quality of these chaps is excellent like all other Leatherup products I have had. I recommend them to everyone. These have four snaps on the lower unlined leg section. I cut the leather legs off between the second and third snaps and they fit down over my boots just right. I have a 32 inch inseam.
The chaps are great. I like the fit, could use just a little more room in the thigh.
These are nice chaps at a very good price. Measurements as described on the site fit perfectly at the thigh and waist. They are a bit long but the way they snap at the bottom make them easy to trim to fit.
Great chaps. Fast service. Low price. What more could you ask for? Thigh measurement is the key. Plenty of adjustment in waist and length. Love riding in these.
this was everything I expected from leatherup.com Fast service, Great price, and fast delivery. the chaps are great and come in handy for the cooler mornings
awesome product,very good quality,good price,fast shipping,im very satisfied,thanks again.
I love them!!!! I purchased these cuz the woman's was sold out!!! The fit was perfect!!!! They were awesome on our trip!!!!!
Ordered these chaps just before a cool fall weekend ride. They were right on the money. Good value and quality. My husband is quite happy with the fit and how warm they kept him on those 40 degree mornings!
Great product at a great price. Purchased chaps for a trip to Zion National Park in Utah, it was very comfortable and I had no problems with it. I wore it during entire weekend trip and had no issues. Would recommend this to anyone that wants chaps that are good quality but don't want to pay the harley davidson prices. Will continue to buy from leatherup.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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