The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
What a blow out price! My wife has been looking for chaps and couldn't believe the quality and fit of these. If she is happy, I am a happy rider!!! Spend your money on these and you will not be disappointed.
These are great chaps. My only issue I had was I had to cut off the bottom 2 snaps at 5'3". Also, they are really made for bigger thighs with the stretch insert. I have small thighs at 19" and they are a little loose in that area, but not so bad you can't wear them. But if you have thinner upper legs, I recommend getting ones without the stretchy insert.
Just know that I'm totally pleased with my recent purchase. It's all a custom/perfect fit....as if I had the tailor right here measuring and piecing it together.
Thank You for great products and quick delivery. I Love it!!!
used the chart and the legs were too big around the thighs. But she loves them
These are PERFECT! The fit is spot on. They look incredible on. I'd recommend these to any woman who is not built like a magazine model, because they sure do make you feel like one. Thank you LeatherUp for providing these!
I LOVE these chaps! I have large thighs and with the expander they fit great!!! Again...i love these! Long but like the other reviews you can just cut off til u get them to fit ur height
The shipping was quick and the chaps are of good quality. The fit was not great for my wife, they seemed really bulky toward the bottom of the leg, even with jeans and boots on, they were not at all "fitted" to her leg from the knee down, as the pictures seem to show they will be. However, they do seem to be well made and are a really good value for the price.
Sorry, had to return. Leather was not as I expected. Not enough pockets. Fit was fine, but I just didn't like the quality of the leather. Good price for what you get.
Awesome products for an Awesome Low Cost! You can't ask for anything better.
Not only was the fit great but I can attest to it's safety level as well! I had just purchased these when on my third ride wearing them I had a serious accident. The proof was in the performance!!! The chaps saved my legs from serious abrasion and the doctors and nurses in the emergency room kept saying it was a damn lucky thing I had them on! Even after the accident they are still in great shape with only minor surface abrasions that I could almost polish out! I will never ride without them!!!!
BEST CHAPS EVER!!!! If you want a great fit and want to "LOOK HOT" these are the chaps for you! Great value , couldnt be happier. Cant wait to kick off the season with my NEW XELEMENT DUAL ACTION CHAPS :-)
-Lora
I love them after debating on getting them if they were gonna fit around my thighs. Great fit! Thanks for the previous reviews.
Bought these for my wife and they look awesome on her. She is 6' tall and long legged and they are plenty long Think I made a very good choice
Fantastic fit, and the price was quite reasonable.
These chaps ar the best. The fit is perfect and they are comfortable. The leather is great quality. The price is the best I have found anywhere. I will shop leather up.com again.
First pair of chaps. Love them. The extra elastic on thighs helps for extra comfort. You won't regret
Bought before the weather changed so could get more riding time in and they are very good quality especially for the price. Are a little long but has some that can be trimmed off. Fit is good in the legs and thighs. Have bought other Xelement products and have not been disappointed yet.
Even though I haven't wore them on the bike the fit and finish are great. Have bought other Xelement products and was pleased with those purchases also.
I'm very satisfied with my new chaps. They fit and feel great. The cost was surprisingly low considering what I've fond out there. I will be shopping more here for sure
Love these chaps very comfortable and keep you warm.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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