The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
I am witness to one of very few companies that is a pleasure to do businesses with hands down. Either your purchases go through with lightning fast delivery without a hitch. Or you may personally have an issue or quirk over something?... Forget about it... It's taken care of... Excellent products, ( my choices are anyways),,, Excellent shopping experience via the detailed description of merchandise. All along with the best customer service I've ever received. Hands down.
I am witness to one of very few companies that is a pleasure to do businesses with hands down. Either your purchases go through with lightning fast delivery without a hitch. Or you may personally have an issue or quirk over something?... Forget about it... It's taken care of... Excellent products, ( my choices are anyways),,, Excellent shopping experience via the detailed description of merchandise. All along with the best customer service I've ever received. Hands down.
The boots are awesome quality, thick leather, comfortable and true to size...
Very quick and easy! We love the pants, however they are one size to big. I just ordered the 32 we will return the 34.
Very quick and easy! We love the pants, however they are one size to big. I just ordered the 32 we will return the 34.
I highly recommend their quality merchandise. These gloves fit very good, size med. I would give 5 stars, but i wish there was more thinsulate in the fingers for better warmth, as I am riding in Jan in Chgo. The price and quality more than made up for it as I got them on sale.
Went smoothly, good quality merchandise, lots of choices.
Quick purchase / SIZING - HELPFULL - Leather thicker than expected - do not fit hands as well as hoped.
MOVED QUICKLY / ILLUSTRATION OF SIZING - HELPFULL
Great information your site. Sizing and pictures helped.
Great information your site. Sizing and pictures helped.
I enjoyed my whole experience with searching for what I need down to paying for what I want
I don't think I would get my leather riding products anywhere else. I would and have recommended Leatherup.com to my friends.
I don't think I would get my leather riding products anywhere else. I would and have recommended Leatherup.com to my friends.
Very good, I would recommend leatherup to anybody. Very good selection.
Very good, I would recommend leatherup to anybody. Very good selection.
Always have had great items come from Leather Up, thank u
Always have had great items come from Leather Up, thank u
I ordered small due to size chart... way too small.
I was having a Tough time getting the site to use my PayPal Account but finally did a ONE TIME CODE to make it work.
I was having a Tough time getting the site to use my PayPal Account but finally did a ONE TIME CODE to make it work.
Check out with PayPal was easy. Detailed description of the product. The price of the product was less than other online stores.
Check out with PayPal was easy. Detailed description of the product. The price of the product was less than other online store.
Im a first time customer and sonfar its been a great experience working woth you all so far I ordered the wrong size jacket but im going to exchange it for a larger one. But i loved the jacket otherwize it eas just as avertized. And when i send this one back im going to order a larger one
Im a first time customer and sonfar its been a great experience working woth you all so far
Very smooth transaction! The boots are great unfortunately had to return because they didn't fit.
Great products and outstanding customer service! The vest runs big. I ordered a large per the chart and had to swap for a medium. They made the swap, no problem and now it fits great.
Great products and outstanding customer service!
I've recently been making more purchases online. I WISH I could name from whom I made these purchases. Because almost everything I ordered, within the last couple of months has been very disappointing! Everything from taking up to a month to receive the items to very poor quality items. I've made one purchase from LeatherUp and every part of my experience has been excellent! From the easy of finding the item on their site, to placing the order and ending up with a price that is very reasonable, to the speedy delivery, and finally the excellent quality of the item. I was extremely happy with LeatherUp and I will definitely shop with them again and recommend them to all of my friends!
The person I spoke to was great, answered all my questions and was so nice
The person I spoke to was great, answered all my questions and was so nice
Nicely organized website. Easy to find what I'm looking for. The boots I recieved were well packaged. They are the correct size, and they look and feel great!
Nicely organized website. Easy to find what I'm looking for.
Nice Leathers company & a lot of Biker items to choose from..
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...