The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Excellent experience, product was good even though I had to return it. Return was easy.
Ordering from here is one of the easiest platforms I have ever used.
So far so good, very efficient! Smooth process I do need to exchange something so we will see how that goes.
Otherwise impressed.
Like always easy fast no delays or questions. I am satisfied.
The jacket is awesome good quality like the 3 layers hot if you don't remove them and good air flow when you do size is right from the chart can't ask for more
Good easy to navigate. Product was exactly like pictures.
Quick and easy shopping experience. The boots were easy to find and easy to order.
Site was easy to navigate. Good value for the bucks. The jacket is great quality and the fit is good.
Have shopped here before and I have never had a problem!
Have shopped here before and I have never had a problem!
Looks like she has a mushroom head with the helmet.
I bought boots and gloves from here before i plan to continue. We got them on Monday, and my brother likes them to so i will buy a pair for him later on. The boots look better in person i love the free mask, and the way the boots were packaged. High quality i will purchase more in the future.
I bought boots and gloves from here before i plan to continue
Fast delivery easy to order
Good selection. Nice product
Been dealing with Leather Up for many years. Always had great service with them. Quick shipment every time. Only problem Ive ever had is their size charts one size small. Highly recommend them to other riders
Great service, excellent products at competitive prices
Great service, excellent products at competitive prices
Tried to do vip riders club kept sending me back to check out page for purchasing.
Tried to do vip riders club kept sending me back to check out page for purchasing.
Very easy to order. When I received the Vest it was a little small so I would order a size larger.
I bought these boot 6 years ago. They are great boots
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...