The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Fast, easy and has an item in stock, ready for shipment. I cant believe nobody has helmets in stock. You do.
I could not understand the sizing chart. Also received a discount code in email. When I applied it to the order, it said it was not valid then it applied a $14.12 discount to the order. How confusing is that?
Thank you for your outstanding service. Sincerely Greg Dore'. Two exchanges due to wrong size went flawlessly.
Cool beans experience, easy to find what I needed. So it was a easy buy.
Efficient. Good product. Well reviewed. Easy to order.
Quick and easy to use. Well made products at a good price. More than satisfied
I love that you can take off the sleeves, that's like the greatest thing on a jacket
Very easy to purchase and fast delivery for no additional cost.
It was great going to order more I love my coat gloves
Good shopping experience! The leather jacket fit me perfectly!
This "Armored Jacket is about as "Armored" as a padded bra. I thought it was going to be actually what it said.
Very happy easy to order and the sight was easy to use
Jacket show up in time. It's well made, but the leather is paper thin. My previous leather shirt/ jacket was much thicker an the jacket an lasted 10 years. With the jacket/shirt being so thin I don't see it lasting as long.
Quick and easy! Tracking system was right on! Jacket is great!
I so looking forward to riding in this pair of leather jeans! Love the stretch. Lightweight for California warm weather. I'm 5'6" and 170 lbs size 12 fits perfectly on this 70 year old body. I have other leather riding pants but think these will be my new favorite due to the give. Thanks Leather Up. Will update on fit after a 300 mile day.
I ask for the 6wk payment plan, your app JUT iged it. My purchase was as described, fit well and quality skin great folks to deal with nuff said!
Let's see how it goes, after I get my purchase I'll define my thoughts!
It seem to be easy I hope my order is delivered without problems Everything was good
It seem to be easy I hope my order is delivered without problems
Shipping is a rip off. Cost almost as much to ship as the item. Actual cost to mail could not be more than 15$
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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