The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Quick and easy. I like the variety of options to choose from.
It was very quick and easy thank you. Will order again in the future
Cant rate you yet haven't got order yet be glad rate when I get the leather shirt thank you louroy got what i orderd it is very good like it very much job well done. Thanks
I have had a very good experience so far with you guys, and I will be doing more shopping,
Great deals i was not even looking to buy anything just saw the deal and could not pass it up
Loved the selection
Customer service is the best
Delivery by UPS (package almost destroyed)
But products are top notch
I love the products but after having a difficult time with USPS. The customer service was unbelievable. Thank you for all your help. I will order again. Great company?!
Very quick. Good advice on sizing. I am glad I was told to order one size larger. Otherwise the pants would have been too tight. They fit well.
I have purchased several types of boots from Lether up and 1 jacket.
The best ever bought. Price, fit and stye!
Thanks,
Mike
Two thumbs up! Easy site to navigate through. Great selection of quality made garments.
Too small, and the 12.00 restocking fee sucks also it cost me 30.00 to send it back. But live and learn.
Easy to navigate the website. Great selection and excellent prices. Leather is the real deal. Heavy, high quality. I have about 10 other leather coats but this one takes the cake!
Definetly happy to find you guys, big selection and great prices. Plan 0n being return customer many, many times.
Almost everything I wanted to order was "SOLD OUT". And that I had to settle for something other than what I wanted. Personally if an item is not available it should not even be in the website. I was surprised when I found out that part of my order would be Drop Shipped. Not happy about the shipping due to the fact that there was a time frame involved. And that was not met by the SECOND Half of the order.
I love it! No complaints here. I've shopped with you guys for a Lil while now and I'm always satisfied with whatever I purchase.
Good place to shop for good stuff fast and easy they have good stuff to buy for the whole family
I like shopping at leather up, they have great stuff and prices would be shopping here again always.
Couldnt save account info to set up an account but figured out a way around that
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...