The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
I receive my helmet and really liked the looks and feel
Great--was easy to order and arrived quickly! It is for a Christmas Gift, so I hope I can exchange it if it doesn't fit. Leather seems nice!
I just got my new boots! Second pair of the line up. And I just dig' ‘em, guys. I'm telling you I just really dig my boots!
I love the jacket I ordered - Leather Up was the only place that had it in such a variety of sizes and in both available colors! The leather is so soft, and although light in weight, the jacket feels very substantial - heavy enough to wear during the fall temps in Chicago. I do like the red color - it is a nice midpoint between black and brown. I have ordered it in a smaller size as well in order to compare it to the size I purchased, as I bought the larger size based on reviews saying that it ran small. I will return the loser, but I still win!
I was able to find what I wanted, but the search option would not cooperate - things kept shifting around! Weird.
I ordered a pair of chaps, and they were shipped the same day. Very nice service (and good quality, too).
EASY TO FIND WHAT I WAS LOOKING FOR.
I did order a size too small, but it was easy to return, & I am waiting for the replacement.
Everything went well, except the window for the size chart would not open.
Easy process & I love my PayPal option. Nice items in stock
Found what I was looking for very quickly and for a very reasonable price
Tried to find a Leather coat that I was interested in was hard. This place made it easy. I tried Amazon. They had one for $50 more and didn't fit right, and to be honest, it didn't even feel or smell like leather like it was advertised as. I picked up a great coat for a great price.
The whole ordering process was pretty simple. Ordered on Fri and my Mon morning received an email stating items have shipped. Everything fit very good and the jacket is exactly what I needed for 30 to 40 degree rides to work. Seems to be good quality... but time will tell
Unlike many of your competition, I find your prices to be very fair!
Very easy to place order and no foolin' around... Thanks!
I like the jacket but would have liked to know about the cancer warning up front.
Quick and easy order and payment, nice fit and good price.
If I were to purchase the next size up, the shoulders would be far too bid. Poor Sizing. Has anyone tried this jacked on a live kid?
Quick and painless so far. No complaints.
Apparently, the XXL size fitted quite a bit smaller than the other similar sized apparel my wife has. So I am sending it back for an exchange for a larger size. The return process using their return site is super smooth.
Easy to navigate the site and the prices are very good
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...