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LeatherUpReviews 29,913

3.8
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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
166
value
287
shipping
285
quality
941

Instant Feedback

35,761 reviews
New Jersey
2 reviews
0 helpful votes
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Very comfortable
December 14, 2021

I receive my helmet and really liked the looks and feel

Date of experience: November 14, 2021
Arizona
2 reviews
0 helpful votes
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Leather Christmad Gift
December 13, 2021

Great--was easy to order and arrived quickly! It is for a Christmas Gift, so I hope I can exchange it if it doesn't fit. Leather seems nice!

Date of experience: November 13, 2021
Illinois
1 review
0 helpful votes
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My go to place for my style!
December 13, 2021
Updated review

I just got my new boots! Second pair of the line up. And I just dig' ‘em, guys. I'm telling you I just really dig my boots!

Date of experience: November 13, 2021

I just dig Leatherup
November 6, 2021
Previous review

I just dig Leatherup. That's it…

Date of experience: October 7, 2021
Kansas
1 review
0 helpful votes
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Vest
December 11, 2021

Very easy to order & received my vest in about a week.

Date of experience: November 11, 2021
Florida
1 review
0 helpful votes
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Excellent
December 11, 2021

Great price, great quality and really fast shipping! I'll definitely shop here in the future.

Date of experience: November 11, 2021
Illinois
5 reviews
0 helpful votes
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Love The Jacket!
December 11, 2021
Updated review

I love the jacket I ordered - Leather Up was the only place that had it in such a variety of sizes and in both available colors! The leather is so soft, and although light in weight, the jacket feels very substantial - heavy enough to wear during the fall temps in Chicago. I do like the red color - it is a nice midpoint between black and brown. I have ordered it in a smaller size as well in order to compare it to the size I purchased, as I bought the larger size based on reviews saying that it ran small. I will return the loser, but I still win!

Date of experience: November 11, 2021

I was able to find what I wanted, but the search option...
December 5, 2021
Previous review

I was able to find what I wanted, but the search option would not cooperate - things kept shifting around! Weird.

Date of experience: November 5, 2021
New York
1 review
0 helpful votes
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Great service/
December 10, 2021

I ordered a pair of chaps, and they were shipped the same day. Very nice service (and good quality, too).

Date of experience: November 10, 2021
Colorado
2 reviews
0 helpful votes
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Easy to return & replace
December 10, 2021
Updated review

EASY TO FIND WHAT I WAS LOOKING FOR.

I did order a size too small, but it was easy to return, & I am waiting for the replacement.

Date of experience: November 10, 2021

Everything went well, except the window for the size...
December 15, 2019
Previous review

Everything went well, except the window for the size chart would not open.

Date of experience: December 12, 2019
California
2 reviews
0 helpful votes
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Exchange
December 10, 2021

First time using Paypal, great. Had to exchange it for a smaller size.

Date of experience: November 10, 2021
Pennsylvania
1 review
0 helpful votes
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Easy process & I love my PayPal option. Nice items in stock

Date of experience: November 9, 2021
Oklahoma
1 review
0 helpful votes
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Leather vest
December 8, 2021

Found what I was looking for very quickly and for a very reasonable price

Date of experience: November 8, 2021
Rhode Island
1 review
0 helpful votes
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Fits perfectly
December 8, 2021

Tried to find a Leather coat that I was interested in was hard. This place made it easy. I tried Amazon. They had one for $50 more and didn't fit right, and to be honest, it didn't even feel or smell like leather like it was advertised as. I picked up a great coat for a great price.

Date of experience: November 8, 2021
Arkansas
1 review
0 helpful votes
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So far So good
December 8, 2021

The whole ordering process was pretty simple. Ordered on Fri and my Mon morning received an email stating items have shipped. Everything fit very good and the jacket is exactly what I needed for 30 to 40 degree rides to work. Seems to be good quality... but time will tell

Date of experience: November 8, 2021
North Carolina
2 reviews
0 helpful votes
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Black Cherry Leather Blazer
December 7, 2021
Updated review

Unlike many of your competition, I find your prices to be very fair!

Date of experience: November 7, 2021

Very easy to place order and no foolin' around...
October 2, 2020
Previous review

Very easy to place order and no foolin' around... Thanks!

Date of experience: September 2, 2020
New York
1 review
0 helpful votes
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Leather Jacket Review
December 7, 2021

I like the jacket but would have liked to know about the cancer warning up front.

Date of experience: November 7, 2021
New Mexico
1 review
0 helpful votes
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Good Winter Gloves
December 7, 2021

Quick and easy order and payment, nice fit and good price.

Date of experience: November 7, 2021
Michigan
3 reviews
0 helpful votes
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If I were to purchase the next size up, the shoulders would be far too bid. Poor Sizing. Has anyone tried this jacked on a live kid?

Date of experience: November 7, 2021
Ohio
1 review
0 helpful votes
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Sleek
December 5, 2021

Fit exactly as measured, Soft touch, and the weathering makes it feel custom.

Date of experience: November 5, 2021
Missouri
1 review
0 helpful votes
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1st Time Buy
December 5, 2021

Quick and painless so far. No complaints.

Apparently, the XXL size fitted quite a bit smaller than the other similar sized apparel my wife has. So I am sending it back for an exchange for a larger size. The return process using their return site is super smooth.

Date of experience: November 5, 2021
Mississippi
1 review
0 helpful votes
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The service was great.
December 5, 2021

Easy to navigate the site and the prices are very good

Date of experience: November 5, 2021

About the Business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998