Leap Frog

The leapfrog experience started for us in 2002 when I bought their plug and play gaming system. It was high in price but low in quality, no customer service and no help. Recently I've purchased two more of their products. Both were the leappad 2. The pink one worked just fine straight out of the box but the green one had a cracked screen probably from being mishandled at the warehouse. The crack was internal so we couldn't see it until somebody touched it with a stylus and it broke like ice, underneath the screen. They told me to go to a store to return it but the store wouldn't take it so I had to send photos and details to leappad at which point they sent me a shiping receipt to send it back to them. About three weeks after Christmas the new one showed up, but nobody was playing with it since his sister got one and he "didn't". We called the green one "the grinch" and sold it (having already bought him something else).

Customer service was terrible, rude, and acted like everything was my fault. I had to send back the unit so they could "determine" if I qualified fora refund, AND I'm pretty sure I know why it was so cruddy in the first place if they're just upcycling the parts from old sent-back units to create new ones!

They're sort of old fashioned anyway since there are so many apps for kids on the computer an diphone now.