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LawDepot has a rating of 4.44 stars from 1,166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawDepot most frequently mention legal documents, easy process, and monique hall. LawDepot ranks 2nd among Legal Documents sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A little unsure if this is good enough. Also my fault that I Was trying to use discover card and realized you did not except discover
Poor after service experience. New comers be aware on name of free first week trial I loosed my money. Rude agent interaction. Agent wants ready to listen any concerns
Loved the fact that at last minute I need it a rental lease agreement without no time to guess what app will be free or not.It was free for the week trial.Then did not cancel but when called customer service, to decide if stay or cancel Samantha responded all my questions but also let me know they were closed 15 mins ago which I found kind of rude being a first time customer and you could tell she was not happy by her breathing after asking a few questions that helped decided to stay.Forgetting about Samantha's lack of customer service I found thru my questions as I believe $35 monthly is too much to pay monthly in case we need a documents occasionally BUT by paying the year membership about $108 which equals a $9.00 monthly payment is GREAT for just having this awesome tool for which a lawyer will easy charge you more than $150 depending at least in MA where I live.So for $9 a month you can live free of worries when needing a document legally accepted in all states of US(base on what they say so far, haven't got any problem and my lease was acepted)IT IS WORTH THE MONEY PLUS IF NEED 3 DOCUMENTS PER YEAR FOR YOU OR ANY RELATIVE OR FRIEND IT WILL SAVE YOU A FEW GOOD HUNDREDS AND THATS WITHOUT COUNTING YOU CAN CHARGE FOR MAKING THE FAVOR TO ANOTHER PERSON PROBABLY AND OF NOT YOU ARE ALREADY WINNING AND NOT LOOSING ANYTHING
Products used:
Legal documents
A little unsure if this is good enough. Also my fault that I Was trying to use discover card and realized you did not except discover
Hello Daniel,
Thank you for the feedback. Unfortunately, we do not accept Discover cards. You will find the accepted mode of payment on the order page itself. If you need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday from 8 am -7 pm ET.
Regards,
Divine
Customer Support
It was easy to read, and I was impressed that one can "skip" and come back to that question later. That gives time to think more clearly about these matters. The price is very affordable and attractive as well. Thank you.
Hello Daniel,
Thank you for the great feedback. We are glad you had a good experience using our site.
Regards,
Divine
Customer Support
Hello Dorothy,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Hello Judy,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Hello Anenda,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
The process was quick and easy.
Thank You
Hello Clarence,
We appreciate the feedback. Thank you for using our site.
Regards,
Divine
Customer Support
Good format. Covers most end of life concerns. Easy to use.
Hello Virginia,
Thank you for the great feedback. We appreciate you visiting our site.
Regards,
Divine
Customer Support
Hello Rebecca,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Hello Christopher,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Super easy and professional-looking, but I would like an option to pay for this one document instead of either paying a large, one-time fee or opting to a plan I probably won't remember to cancel. I just wanted this one form.
Hello Elijah,
We appreciate the review. Thank you for using LawDepot. If you need assistance with signing up for the Basic License, please contact Customer Support at 1-855-231-8424 Monday to Friday 8 am - 7 pm ET.
Regards,
Divine
Customer Support
Hello Jim,
We appreciate you dropping a feedback. If you need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday, 8 am - 7 pm ET.
Regards,
Divine
Customer Support
Hello Abigail,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
The tech walked me through the changes I needed to make on the form I downloaded. This made the experience more helpful.
Add more tutorials for information for particular state laws and regulations in creating the documents. Information is somewhat vague
Hello Eric,
Our document template software is a tool that allows customers to create agreements, not an all-encompassing solution that does everything for the end user. The expectation is that customers are responsible for awareness of special requirements in their jurisdiction. While we may try to help customers by making common answer suggestions or providing information in frequently asked questions, ultimately, it is up to the customer to know what their fact situation requires or to get the assistance of local legal counsel. The question template is intended to accommodate the majority of end users and to give them the flexibility to create a document that will work for them. The customer drafts, creates and edits the document as they feel is best.
We appreciate the feedback, and thank you for visiting our site.
Regards,
Divine
Customer Support
Hello Natalie,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7-day trial offer.
To clarify, our trial offer is free for a one-week period. During that time, you can create, download and print as many documents as you need. You can cancel at any time, and there is no obligation. You need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone, and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.
We have you enter your credit card information for uninterrupted document access. The card has no charges if the trial offer is cancelled within the seven-day trial period.
We appreciate you visiting our site.
Regards,
Divine
Customer Support
Hello Isabella,
Thank you for the feedback. We are glad you had an excellent experience.
Regards,
Divine
Customer Support
Hello Raymond,
We appreciate the review. Thank you for visiting our site.
Regards,
Divine
Customer Support
Not really free. Interface is easy.
Hello Nancy,
Thank you for your feedback. I apologize if you feel we have not provided enough information regarding our 7-day trial offer.
To clarify, our trial offer is free for one week. During that time, you can create, download and print as many documents as you need. You can cancel at any time, and there is no obligation. You simply need to cancel the subscription by requesting the cancellation under Your Account or accessing live chat or phone, and we'll cancel it for you within the seven-day window. You also receive an email recapping the offer details and the date and time to cancel by appearing in the email.
We have you enter your credit card information for uninterrupted document access. The card has no charges if the trial offer is cancelled within the seven-day trial period.
Our records show you selected the basic license that billed you for a one-time fee of $39.00 for a 5-Year Access for a Living Will.
I appreciate your feedback, and thank you for using LawDepot.
Regards,
Divine
Customer Support
Hello Susan,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Perhaps a bit more info on each page explaining what it exactly means would help.
Hello Brenda,
Our document template software is a tool that allows customers to create agreements, not an all-encompassing solution that does everything for the end user. Customers are expected to be responsible for awareness of special requirements in their jurisdiction. While we may try to help customers by making common answer suggestions or providing information in frequently asked questions, ultimately, it is up to the customer to know what their fact situation requires or to get the assistance of local legal counsel. The question template is intended to accommodate the majority of end users and to give them the flexibility to create a document that will work for them. The customer creates and edits the document as they feel is best.
We appreciate your feedback. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Hello Scott,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Hello Peter,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
Hello Michael,
We appreciate the review. Thank you for using LawDepot.
Regards,
Divine
Customer Support
You downloaded it to Microsoft word so that I could fill it out. Excellent. Thank you. Now how do I cancel? I need no other legal forms so do not want to pay $33.00 a month for nothing.
Gain trust and grow your business with customer reviews.
LawDepot lets you easily prepare and customize legal documents.
Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.
Originally founded in 2001 by Ken Sawyer, LawDepot's team of lawyers have developed an extensive library of quality legal forms and resources.
Hello Erika,
We are sorry that you were less impressed with one of our representatives. We will look into that and see what we can do to help her improve her Customer Service skills. Thank you for your feedback and for using LawDepot as a resource for your legal document needs.
Regards,
Divine
Customer Support