• LawDepot

2018 CUSTOMER CHOICE AWARD

LawDepot

Overview

LawDepot has a rating of 4.42 stars from 1,107 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LawDepot most frequently mention legal documents, monique hall, and young lady. LawDepot ranks 3rd among Legal Documents sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 91.3%
Positive
408
Neutral
21
Negative
18
11
See all photos

What reviewers want you to know

Positive highlights

  • I tried Law Depot and it was very simple and easy, you answer the basic questions and they guide you the rest...
  • The Representative was very ( patient) and had great ( customer service.)
  • 2018 Customer Choice Winner

Critical highlights

  • I may have to cancel my credit card to keep Law depot from stealing my money.
How would you rate LawDepot?
Top Positive Review

“A little unsure if this is good enough”

Daniel H.
2/5/24

A little unsure if this is good enough. Also my fault that I Was trying to use discover card and realized you did not except discover

Top Critical Review

“Poor experience”

Dhruv G.
2/3/24

Poor after service experience. New comers be aware on name of free first week trial I loosed my money. Rude agent interaction. Agent wants ready to listen any concerns

Reviews (1,107)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (46) law depot (49) customer service (57)
Thumbnail of user victoriak728
1 review
0 helpful votes
January 26th, 2024
Verified purchase

I needed to create a contract document as an independent and this is exactly what I needed. LawDepot made this so easy. I will definitely be using this website again for any other needs I have.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Victoria,

Thank you for the great feedback. We are glad you had a good experience using our site.

Regards,

Divine
Customer Support

Thumbnail of user gloriam1085
1 review
0 helpful votes
February 16th, 2024
Verified purchase

Easy and user-friendly. Thank you for the assurances and help.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Gloria,

We appreciate the review. Thank you for using LawDepot.

Regards,

Divine
Customer Support

Thumbnail of user erikar95
2 reviews
43 helpful votes
August 16th, 2023
Verified purchase

Loved the fact that at last minute I need it a rental lease agreement without no time to guess what app will be free or not.It was free for the week trial.Then did not cancel but when called customer service, to decide if stay or cancel Samantha responded all my questions but also let me know they were closed 15 mins ago which I found kind of rude being a first time customer and you could tell she was not happy by her breathing after asking a few questions that helped decided to stay.Forgetting about Samantha's lack of customer service I found thru my questions as I believe $35 monthly is too much to pay monthly in case we need a documents occasionally BUT by paying the year membership about $108 which equals a $9.00 monthly payment is GREAT for just having this awesome tool for which a lawyer will easy charge you more than $150 depending at least in MA where I live.So for $9 a month you can live free of worries when needing a document legally accepted in all states of US(base on what they say so far, haven't got any problem and my lease was acepted)IT IS WORTH THE MONEY PLUS IF NEED 3 DOCUMENTS PER YEAR FOR YOU OR ANY RELATIVE OR FRIEND IT WILL SAVE YOU A FEW GOOD HUNDREDS AND THATS WITHOUT COUNTING YOU CAN CHARGE FOR MAKING THE FAVOR TO ANOTHER PERSON PROBABLY AND OF NOT YOU ARE ALREADY WINNING AND NOT LOOSING ANYTHING

Products used:
Legal documents

Service
Value
Returns
Quality
Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Erika,

We are sorry that you were less impressed with one of our representatives. We will look into that and see what we can do to help her improve her Customer Service skills. Thank you for your feedback and for using LawDepot as a resource for your legal document needs.

Regards,

Divine
Customer Support

Thumbnail of user juliah975
1 review
0 helpful votes
February 16th, 2024
Verified purchase

Finding LawDepot has made me confident to enter into agreements with other people and businesses without having to constantly engage with lawyers. Thanks Law Depot, for allowing small businesses access to the law at an affordable price.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Julia,

Thank you for the 5-star rating. We appreciate you using our site for all your legal document needs.

Regards,

Divine
Customer Support

Thumbnail of user josepha2133
1 review
0 helpful votes
March 25th, 2024
Verified purchase
Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Joseph,

Thank you for the 5-star rating. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Thumbnail of user christinao390
1 review
0 helpful votes
August 28th, 2023
Verified purchase

Cody was great--was helpful in walking me through each step to upgrade my purchase and see that I was only charged once for a glitch that occurred.

Thumbnail of user callyf3
Cally F. – LawDepot Rep

Hello Christina,

We appreciate the Feedback, and we will pass that on to Cody. Thank you for using LawDepot.

Regards,

Cally
Customer Support

Thumbnail of user anthonyb1625
2 reviews
0 helpful votes
January 24th, 2024
Verified purchase

Law Depot is the best. Been great for me for years.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Anthony,

That is such a pleasure to hear. We appreciate the review and thank you for being one of our loyal customers.

Regards,

Divine
Customer Support

Thumbnail of user danielh3148
1 review
0 helpful votes
February 5th, 2024
Verified purchase

A little unsure if this is good enough. Also my fault that I Was trying to use discover card and realized you did not except discover

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Daniel,

Thank you for the feedback. Unfortunately, we do not accept Discover cards. You will find the accepted mode of payment on the order page itself. If you need assistance, please contact Customer Support at 1-855-231-8424 Monday to Friday from 8 am -7 pm ET.

Regards,

Divine
Customer Support

Thumbnail of user theresac1141
1 review
0 helpful votes
August 18th, 2023
Verified purchase

LawDepot is amazing, its simple and professional. I have used LawDepot all resumes my kids or husband need as well.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Theresa,

We appreciate the review. Thank you for being one of our loyal customers.

Regards,

Divine
Customer Support

Thumbnail of user yvettef164
2 reviews
0 helpful votes
February 12th, 2024
Verified purchase

I LOVE LawDepot for all of my business and personal document needs. Thank you!

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Yvette,

We appreciate the review. Thank you for being one of our loyal customers.

Regards,

Divine
Customer Support

Thumbnail of user jimt1164
1 review
0 helpful votes
February 19th, 2024
Verified purchase
Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Jim,

Thank you for the 5-star rating. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Thumbnail of user jennifero1474
1 review
0 helpful votes
February 21st, 2024
Verified purchase
Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Jennifer,

We appreciate the review. Thank you for using LawDepot.

Regards,

Divine
Customer Support

Thumbnail of user melissar2140
1 review
0 helpful votes
September 24th, 2023
Verified purchase

I'm grateful that you have made it easy to create legal forms. Thank you.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Melissa,

Thank you for the great feedback. We are glad you had a good experience using our site.

Regards,

Divine
Customer Support

Thumbnail of user russi117
1 review
0 helpful votes
February 21st, 2024
Verified purchase
Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Russ,

Thank you for the great feedback. We are glad you had a good experience using our site.

Regards,

Divine
Customer Support

Thumbnail of user irenew202
2 reviews
0 helpful votes
February 29th, 2024
Verified purchase
Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Irene,

Thank you for the great feedback. We are glad you had a good experience using our site.

Regards,

Divine
Customer Support

Thumbnail of user danielm4848
1 review
0 helpful votes
January 16th, 2024
Verified purchase

It was easy to read, and I was impressed that one can "skip" and come back to that question later. That gives time to think more clearly about these matters. The price is very affordable and attractive as well. Thank you.

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Daniel,

Thank you for the great feedback. We are glad you had a good experience using our site.

Regards,

Divine
Customer Support

Thumbnail of user paulh3729
1 review
0 helpful votes
March 1st, 2024
Verified purchase
Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Paul,

Thank you for the 5-star rating. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Thumbnail of user annad1376
1 review
0 helpful votes
March 6th, 2024
Verified purchase

Easy and fast. Thanks!

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Anna,

Thank you for the 5-star rating. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Thumbnail of user vincentp511
1 review
0 helpful votes
March 7th, 2024
Verified purchase
Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Vincent,

Thank you for the great feedback. We are glad you had a good experience using our site.

Regards,

Divine
Customer Support

Thumbnail of user justinz235
1 review
0 helpful votes
March 7th, 2024
Verified purchase

Thank You..

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Justin,

Thank you for the 5-star rating. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Thumbnail of user ronx138
1 review
0 helpful votes
March 8th, 2024
Verified purchase
Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Ron,

Thank you for the 5-star rating. We appreciate you visiting our site.

Regards,

Divine
Customer Support

Thumbnail of user judyj751
1 review
0 helpful votes
September 28th, 2023
Verified purchase
Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Judy,

We appreciate the review. Thank you for using LawDepot.

Regards,

Divine
Customer Support

Thumbnail of user jackg1065
1 review
0 helpful votes
March 10th, 2024
Verified purchase

Very efficient. I use this website for several legal documents

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Jack,

We appreciate the review. Thank you for being one of our loyal customers.

Regards,

Divine
Customer Support

Thumbnail of user dorothyp952
1 review
0 helpful votes
February 18th, 2024
Verified purchase
Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Dorothy,

We appreciate the review. Thank you for using LawDepot.

Regards,

Divine
Customer Support

Thumbnail of user clarencem124
2 reviews
0 helpful votes
September 8th, 2023
Verified purchase

The process was quick and easy.
Thank You

Thumbnail of user divineg8
Divine G. – LawDepot Rep

Hello Clarence,

We appreciate the feedback. Thank you for using our site.

Regards,

Divine
Customer Support

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From the business

LawDepot lets you easily prepare and customize legal documents.

Over two million customers have prepared documents at a fraction of the cost of visiting an attorney. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs. Popular documents include Residential Leases and Eviction Notices, Last Will and Testament, Power of Attorney, Health Care Directives, QuitClaim Deeds, Bill of Sale, Promissory Notes and many more.

Business History

Originally founded in 2001 by Ken Sawyer, LawDepot's team of lawyers have developed an extensive library of quality legal forms and resources.

Company Representative

Thumbnail of user kathiek2
Cynthia S.
Manager, Customer Support
Typically responds within 2 days
If you have questions or comments, or need resolution, contact me at my toll free phone number: 1-866-608-1020, extension 313 between the hours of 8am to 7pm Monday to Friday. I have over 40 years of customer resolution experience and I would be happy to assist you.

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4.4
1,107 reviews
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