lastminute.com

Got a package to Greece (accommodation and flight) one day before the trip got an email cancelling the accommodation. I contacted them as I wasn't happy with the hotel replaced. So I gave the hotel alternative and they kept me waiting all day for the confirmation. They never confirmed and I didn't go as I didn't have any accomodation confirmed. Still waiting for refund of over £600. Again when I contact them all I hear is we are dealing with your complaint. It has been 2 weeks and so far no contact whatsoever.

I have recently put a deposit down for a New York holiday in Feb 2019. After paying the deposit online, we recieved a confirmation E-mail, which seemed to have limited information. Also, I find it very suspicious that we are unable to pay the remaining balance in bits online. After phoning the company, we were told that it can only be paid in full over the phone before January, and we will then recieve a full confirmation E-mail. I'm unsure of what to do as my gut is telling me not to trust this. Customer service is very poor.

I will never book any lastminute because they never booked the hotels even though they advertised the hotels that have no business connection with. I arrived the hotel and they told me it were never booked. I am prepared to take action again the lastminute
I sent them email asking for refund. They never replied back but still they withdrawal my account. They have to refund what they took away

I will make sure everyone know how lastmintue is most corrupted organisation

I will give them 0 or less. I booked my flights through lastminute and the country I was supposed to travel to has closed its borders due to Covid-19. Whilst my friend who booked through expedia got voucher for the full amount, I was only given voucher for 90% by lastminute.com to rebook my travel on another date and l lost over £80. This is unprofessional. They are crooks and not reliable. Avoid them at any cost. They are there only to make money.

Unacceptable service, flight changed without notice to a connection that it was not possible to catch due to connection times. New onward flights had to be purchased at great personal expense. When someone finally got back to me over a month later they incorrectly informed me that I had been notified prior to the flight change this was done by email with no attempt to talk to me in person. This is simply untrue and insults my intelligence I didn't receive an email and even if I had it wouldn't have changed my ability to teleport from one plane to another in less than 5 mins. They refuse to re-fund me the price of my flights. Not worth the hassle book your holiday your self and at least the only person you have to deal with is you!

Worst experience ever! And I am not exaggerating! They cancelled my flight after paying $450 because I was in a car accident and was going to only use one portion of my round trip flight. So I was not in any way notified of a cancellation. In fact I could pull up my itinerary and it'd show my flight status, luckily the night before I called because I could t check in, that's when I was informed it was cancelled and had to purchase a $700 one way ticket and my $450 wouldn't be refunded. I had to change flight times and airports considering it was so last minute, with that I spent 18 hours between delays, layovers, and what not. It was an absolute nightmare and they do not care at all what you're dealing with or going through. I am not one to leave a review unless it's a good review because I understand life happens, people have bad days, whatever the case may be but this was just ridiculous!

Booked flights to croatia with Jet2 through booking.com for September. We then found out through the Jet2 website that our flights had been cancelled and we should recieve our refund from lastminute.com. I have had no email from lastminute.com regarding the cancellation of my flight or my refund. I have tried to call them, but it says I am unable to contact someone on the phone due to their offices being closed. I have tried to email every single email address I could find online and I constantly keep getting bounce back emails as it says those email addresses dont deal with refunds. I have tried to contact them on twitter, but had no reply. Doesn't look like i'll be getting my money back for this flight. The company is a massive scam and should be shut down! Will not be booking anything through them again!

I made a booking for a flight and paid extra for the full insurance that cover any cost for changes or cancellation.
One month and half before my flight I had to change the days of departure.
I called a total of 4 times, they always tell you you can proceed with the modify only after they sand you an email but that email never come. I waited for one week every single time I called and last time I yelled at the employee cause my flight it's in 7 days and I still couldn't change it! They answer me they have to give priority to imminent flight... Are you kidding me? In 7 days I have to go and I payed extra money to be able to change when I needed and that's the service I get?
Please listen to me never ever make a reservation with them

LAST MINUTE AGENCY IS A SCAM!
Last minute agency is a scam! Do not use this website, disgusting customer service. They have no management and are rude. They will not refund us even though they're website claims free cancellation and full refund up until a certain time. Which we did. We have lost a £6000 holiday to Barbados. I'm utterly disgusted. Even though we contacted Virgen airline, who stated that they are giving out refunds and are able to change the date, last minute are refusing to give us our money back. They told us that we have to deal with it. Even the hotel they will not refund us, telling us to call the hotel and handle it. They should not be allowed to operate. I'm absolutely shocked and mortified by the injustice and mistreatment that they give to their so called customers.!

Lastminute.com is cheating people, they add a hidden fees on the total amount.
Warning: Never buy something through them, the total amount is something and in your bank statement is something else.

No, no, no
No, no, no. Still waiting for manager call back since June last year. Several emails sent, no reply no none of them. ABTA is now looking after my complaint. Trading standards been informed aswell