You'll note that the majority of complaining here is actually about customer service on online orders, not about the clothing itself, and a lot of it is pretty petulant whining. I've purchased numerous casual clothing both in-store and online when on sale, and have found the clothing to be good quality, well-fitting, as-described, and very good value. I encountered some minor hiccups when ordering backlogged items during the holidays, which is 100% expected and not in any way a deal-breaker. I would not pay full price for anything and purchase my tailoring and business clothing elsewhere, but when certain casual items come on sale, I move on them and have never been disappointed. Much of my casual wardrobe is Land's End.

Occasionally I find lunch bags for kids or sale clothing items, but when clothes do not work out I end up giving them away rather than returning them due to the cost of returns.

Returned a bathing suit still in the bag, never worn. They refunded less than half the price. Really?

Everything is overpriced and they are the most inefficient online seller I have ever come across. Anything I have tried to order always takes about 2+ months. The disclaimer about embroidery requiring 18 extra days is absurd. A company this size and the prices being what they are and it takes three weeks to embroider the school emblem? We need more options when it comes to school uniforms. I'm fairly certain this is the only way they are still in business.

I have been a long time Lands End customer and always appreciated the quality for the price if you can manage to get a sale. Recently, they bombard you with promo codes and it is always a rush. When I called customer service to get a price adjustment they would not budge. It takes so long to make a return and catch the promo that works with the items you want. I feel like I will take a break from Lands End and save the money. Not happy with them at all right now at all. You would think they would appreciate a long time customer.

In a world where nearly 50% of online retailers offer free returns and handle them promptly, Lands' End has a POLICY of excessive delays in processing and refunding returned merchandise. I learned this during my recent first-time purchase, which will be my last. The company charges $6.95 for the use of a return label AND takes approximately ONE MONTH to issue a return-refund. My USPS tracking report shows the merchandise I sent back (didn't fit) was delivered to Lands' End on Sept 6,2022. When I contacted them on Sept 9 for an update, I was told the merchandise was not even entered into their system. That didn't happen until four days later, when customer care associate Sue H further shared, "Our processing timeline in our returns department can typically take between 2 and 3 weeks. We have reviewed your order history and do show that two items are processing today, so will not be fully completed until early next week." Bottom line: it takes Lands' End 8 to 10 days just to enter a return, then another 2 to 3 weeks to finish it, for a total of 30+ days before the money is refunded. This is a calculated policy that punishes customers who return merchandise and benefits Lands' End. Shameful.

I ordered a large tank top tee in May. In June when we're we're going to a wedding out of town I packed it in case I needed it. I left it in the clear bag. It was huge. I called and they said it was a tunic I did not order a tunic. I was told I could return it for Like almost $7. I complained and they said they would sent a prepaid postal label. I got it today. It's August 27 th. I got the tape and paper to send it back and at the end of the instructions it said I would pay $9 to return it. Ridiculous. Please pass the word around so customers pay attention to the cost of delivery and return from Lands Ends. I have bought from them for years. I hardly ever returned. My question to Lands End is what happen to this company? I requested not to receive any more catalogs or ads from them. Won't be long for them going down the tubes.

If I could give zero stars I would. I originally ordered oxford shirts for high school and received toddler sizes! I had to return and reordered the shirts on 8/9 via phone at the time I was told 11-15 days because of embroidery. I called to track order has not been embroidered yet as well as not be ready till September. Worst customer service ever - I don't care attitude! Now I have to ho elsewhere to purchase when school starts on 8/29. Never again beware they are slow and not willing to accommodate parents.

It has taken over a month to deliver my order. There is no communication from this company via email to updated people on the status of their orders. On top of this lying to people at check out estimating shipping time to be 13days is ridiculous. On top of this last time we ordered, we used PayPal, which is an option on their site. When our order hadn't come we were told that those payment systems don't process and they never get those orders. WHAT? THEN WHY HAVE IT AS AN OPTION?
Communication is key in any business and it seems lands end lacks any skill in that area. I am pretty sure if schools didn't require people to order from them they would go out of business because their product is great but not enough for all the chaos in the business end. We can get the same quality on Amazon.

You are a million dollar business, GET IT TOGETHER.

If I could leave a zero I would, also if I could order my son's school uniforms from anywhere else I would. Land's End does this ridiculous thing where they pend your charge on your bank account or credit card account for days sometimes weeks, then it disappears then weeks/months later because they're so unorganized and their shipping takes forever they apply the payment again, it reappears on your account, when it "ships" which still seems to take a week to two weeks. Ordering from Land's End is an absolute miserable experience.

I used to order from Lands End years ago. But now, their website is horrible! On most sites when you click an item from a list to view it, when you click to return to the list, the site automatically scrolls back to where you left off. NOT this one! You have to scroll from the beginning, back through everything you've already seen to get to where you left off. I tried their "Chat" feature to see if there was a way to fix this, or if I was missing something when trying to return to my last spot on the list. Chat as a huge joke! You get a bot that gives you options to read about everything except the problem. I can't rate their clothing anymore because I can't stand sitting for hours to re-view things I don't want just to look for something I might want to buy!

The initial interview virtual. I was excited and a bit nervous like a normal human at the very start, but it was a waste of time. It was phone call with an automated voice recording but I am 100% sure someone else is listening to your responses. They don't let you know that though. They make it seem like you can listen back to your responses and rerecord if you need to but that's only if you're respond sounds like a robot. I got hung up on about three times and each time it was when I stumbled across a word or paused for a second, like could they make it any more obvious. I read a lot of pretty bad reviews prior to the interview, which I was why I was skeptical anyways, but I should have believed it. Save your time and believe me. I also emailed about the issue and tried to call back, but never got a response. The problem is not that they obviously did not want to hire me it is the way they went about it. That lets you know everything about a company. They didn't have the decency to just let me know what went wrong or even reject me with respect. The company is fishy, weird, and they don't respect people and their time. I'm pretty sure if you work there, they'll fire you the moment you stop acting like a robot and prove you are human. Don't work for company that treat workers like they are disposable and don't deserve an explanation.

I would add photos but out of two separate orders, one was returned immediately, the 2nd order never showed up despite their faulty tracking system!
If you want to waste countless hours and dollars then go ahead.

I paid 24.99 for express shipping to arrive 16-18th. Didn't come in time for my vacation. Customer service refused to help or admit fault. Would not refund charge. Rude customer service. Also just read there is a $7 charge to return and they only do store credit! Say what? That is such a bad look on them. I'm shocked. They are so behind every other store. I won't shop at Lands End ever again and neither should you, seriously save yourself!

I've been on the phone and chatting with LandsEnd. It appears that when you return an item, they send you an email that contains the total $ of the refund. In that email they don't include any information about what item was returned or how they arrived at the refund amount or what the original order number was. There web site has the original order information - but there is no information as to what was returned, when and how much. They will send you return information only if you ask.

I've seen so many errors on sites, some sites like to keep your money instead of returning it. So it definitely pays to check. LandsEnd makes this very hard to do. Why don't they provide the details? Like so many other sites do?

I'm a very disappointed former customer

Prices at lands end vary on an hourly basis. I find it so frustrating shopping here I actually stopped shopping at lands end and was a return customer. I specifically inquired about their price match policy and they basically lied to me. They said they do a price match but did not tell me that they price match the entire order and shipping and handling etc. etc. I bought a bathing suit and before the order was even processed the price dropped $21.75 I've submitted a price match however they only gave me nine dollars back. This is so bogus. I'm back to boycotting this company for their crazy prices and not honoring their promises. Very disappointed. There are other places to shop. And I do like to shop. So they lost a great customer.

The suit I bought had the fabric desolving after two wearings in a salt water pool. The fabric literally was desolving in a three inch strip along the seam. Never buy these