Landry's RestaurantsReviews 1

Very disturbing experience: I've been a Landry's Select Club member for 10 years and have been to Chart House in San Antonio 4 or 5 times. I chose Chart House for a birthday dinner on 3/1/24. We arrived, were seated a few minutes late, and ordered drinks and an appetizer. About 20 minutes into the evening the manager came to the table and accused us of acting inappropriately. No proof or evidence was offered. This was a completely unfounded claim. We were wrongly accused and highly insulted. I was embarrassed and humiliated in front of my date. We left without eating dinner. We were met by a security guard exiting the elevator! Are you kidding me? After filing a formal complaint with Landry's and waiting a week, the general manager called to discuss. He said he would follow-up. After receiving no follow-up or action from Landry's over the next week, I placed no less than 10 calls and left voice mails with Chart House, Landry's guest services, and Landry's administrating office. Oh, and during all these calls, not once was I able to talk to a live person, just a maze of message trails that led you in circles. I received NO response back from Landry's. They simply don't seem to care. Absolutely terrible customer service. I don't know if this incident is representative of Chart House or Landry's in general, but I will not be wasting any more of my time in Landry's establishments that don't respect me as a customer and offer no resolution to issues that they create.